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CHANELLE A
Customer Reviews for Sunshine Self Storage Miramar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was very dirty. The brakes failed.
Rafael CFacility appeared to be understaffed. Also, when searching online for this U-haul location, two different addresses pop up, and it isn't clear which one is the U-haul location.
SANTIAGO AN/a
Stanley WI put a total of 6 miles on the truck, the fuel was just under 1/4 tank, I traveled 6 miles, and was billed for 4 gallons of gas. I returned the truck with the fuel just under a 1/4 tank. At that rate, I would have burned 4 gallons of gas to put the gallon of gas that I might have used.
Craig MFriendly and timely service
STANLEY HYou can do a better job at checking for infestation of roaches in the trucks. Or at least add that to part of the inspection process before handing it to another customer. By the time we saw the roaches we had the truck loaded and ready to move.
Lissette RRental seem to have mechanical issues wouldn't accelerate at normal speed. Right passenger tire pressure low. Vehicle wasn't service prior to renting out. The tank wasn't on full returned a little more than what I received on. Had to file claim and send pics before/after as proof fuel.
ERLAND JThe person in charge at the location is very rude and very unprofessional. She stated several times she works for Sunshine not for UHaul and had a nasty attitude all the time. We were there at 9 am she didn't open the for until 9:30 knowing we were outside. She does not talk good about you company , you should be careful with that.
Sandra CHave the truck emptied and swept out before renting to the next customer. Have the truck be in working order. Had to use roadside assistance twice which caused a delay and an additional $174 for the moving help hired.
Aimee HMy confirmed pick-up location was changed to this location much further away from the original location. The windshield of the truck was filthy. I had reserved a dolly and a hand truck, which was confirmed in my reservation, but this location refused to provide.
John EYes. Thanks
Mabel EThe only issue was when I went to pick up the 26’ truck from my reservation it wasn’t there it was at a different location much farther away. I think it’s important to check a day early just in case they changed your pick up location.
ROCK LTrucks are parked in a lot far from main building and 24/7 and was very inconvenient. Agent at Sunshine Self Storage did provide satisfactory customer service though.
Courtney GClean better the trucks
Carlos SThe process was seamless and the staff was extremely friendly. The gentleman from Ga at the front desk was very helpful and polite.
Shetoria FMe entregaron un vehículo sucio el cual al entregarlo me cobraron 25 dolares por eso cosa que yo no hice Al entregarlo explique y no me creyeron Aparte de dar el vehículo con gasolina demás de lo que me habían entregado
Jeffrey BUse a newer truck. Ours had about 150,000 miles +. Would have been dangerous if I had to have used it on an expressway. Luckily it was used only locally. Steering was difficult to control. Right tail light was not working.
Carlos DI wanted to make sure the rental unit was checked out before I left so I would not get any surprises. The assistant said they would check it over later. It would have been nice to have the unit checked before I left the premises.
Dave CNothing everything is great thanks.
Maryam KThe truck was not in good condition
Francesse LThere was no person in the front desk to give me the keys. It took me over an hour to receive them after contacting customer service.
Jason AThe manager on duty was super nice and helpful!
BARBARA AExcellent service
jorge aVery nice. !!!
carlos rgood experience
Nelson VThis is the best u-haul rental location Ive been to in 3 states. The process was easy and quick. One less thing to worry about when moving!
Lianmarie CThe person in charge of the store was not very friendly. They did not have the equipment that I rented. I did not have time to find other store. The truck had less than 1/4 of gas. It could have been in better conditions.
Adriana GEverything was just perfect
Jorge FStill wondering why I paid $55.52 for a $19.95 rate with $2.00 per mile and only 11 miles?
Frank LGreat Customer service by Manager on duty.
Michael GTruck was dirty and it smelled
Jovana RTrucks need maintenance motor bell very noisy
Francisco MGood customer service. I also could do registration ahead of time, saving time on the morning of the rental.
PEDRO RTodo fue súper rápido tanto para recibir como para entregar el camión
Roger LI think all is good.....everything is just perfect
evrol sVery good service
rlando rDon't lie to customers
Mitchel CGreat service. Will highly recommend to family and friends
CARLOS AI recommend this Uhaul in Miramar.
Norton FThey overcharged me
David EA little pricy for a car dolly!!!
Jorge Call was perfect!
PAUL CYes, I will recommend to all my friends, the attention and professional with respect excellent job.
Maryam KThe best staf . Christian was amazing and very helpful
ILIANA QThe person who I dealt with was a gentleman and definitely someone you want representing your organization.
rolando h