Everything was excellent
Harold H
Customer Reviews for Sunwest True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You’re doing GREAT!!
Roger MWish the milage wasn't so high per mile. If u are moving across the whole of Phoenix and back just one or twice it costs over 200 bucks just in milage alone. Had I know this I would have definitely shopped around some more for a better rate.
samuel gOverall good experience. It can sometimes be hard to find an employee at the desk. The U-Haul desk is located in a remote area of the store. Typically there is no one manning the desk. This sends you on a search throughout the store for somebody.
Denise WReasonable and didn’t take long to check the van out 👍
george gMost excellent.
CHARLES WIt was a great experience
MIGUEL SMy best U Haul experience.
roger mExcellent customer service!
Mark COutstanding van
TERRY WGeorge was not the right person to handle this service. He was slow and incompetent, it took over 30 minutes to pick up the vehicle and 40 minutes to return. Based on this experience I will go elsewhere.
Yvonne ZVan needed cleaning
Robert LI originally setup for mobile pickup, but had issues with the uploading process of ID and changed to standard pickup.
Marlene HThe van itself was clean on outside. It could have been swept out but was not. Otherwise great.
Sharon HEasy pick up and return
jennifer sNothing !
Robert LI am satisfied with the location and service. Costs are high, but given what is happening with all costs, it is understandable.
tom sThe rental person was not familiar with the simple process for a small trailer rental. The tires were under inflated which created an issue to find air for the tires. One tire required air twice while I had the trailer. The ramp securing pin on the right side was very difficult to remove and re-install. I informed the person when I returned the trailer, I suspect nothing can be done at the hardware store to correct the problems. Very disappointed
Larry CNothing , all was great !
MICHAEL KFriendly, quick and polite. Great job
DAVID Sthe rear passenger tire was completely bald.down the center. all of the other tires were fine. a relative noticed it. After seeing it, I was concerned about driving on it and risking a flat tire while moving between locations. I extended the rental an additional day but then ended up not using it during the initial day for fear of a flat. When I returned the van, the True Value guy said he thinks someone over inflated the tire and said he is taking the van out of circulation.
Gregg LBetter service than picking it up at the Uhaul store on Bell Rd. In Surprise
robert lWe did online pick-up so had very little contact with the people at the pickup location. Not sure how much time it takes to process rental using people at location but online processing took us 30 to 40 minutes by following all procedures and checking vehicle for damage so make sure you arrive early enough so that you can stay on schedule. They say you can arrive up to 1 hour before your requested pick up time to pick up your vehicle.
Gary BThis location was helpful just overall frustrated with uhal at this point this is the 4th time we have tried to rent and there has been an issue with rental not being returned or the location not notifying us of an issue before we come to pick up our rental. As a small business owner, I would hope that uhaul had better customer service, but even the district manager was rude when I called him this past weekend.
James SCustomer service was fantastic and they were very accommodating. Thank you and Happy Holidays.
Cynthia HThe return was awkward because of all the photos I had to take. I hope you can e-mail me my receipt. merrillmoody@gmail. Com.
Merrill MIt was PERFECT!
Micheal CNeighbor friendly
GRACE MAlways a great experience.
Red RSteve and Gordon were very professional, customer-focused and kind in this rental process. Steve was especially helpful when I picked up the van. Both of them have great attitudes and are an asset to Uhaul. Thank you!
Robert WA perfect rental experience; thank you.
RON CCustomer service needs a printer and a router.
Ken CCheck out and check in people were great!
ROBERT MVery friendly, quick service! I would highly recommend this location and will use them again for future needs!
Britnee HNicest, most helpful, GREAT customer service!!!
Henry CMy experience went well from beginning to end
Corinne Git was very easy to do there. the service was excellent
jerald nGreat customer service. They explained everything.
Barbera VGreat People. Very Helpful.
Steve AFriendly seevice
Roger MNOT ALOT OF UHAUL THE COMPANY HERE
lee kSteve was amazingly helpful. He was friendly, and he even volunteered to get the truck and move it closer to the building, so my service dog wouldn’t have to walk on the hot pavement. The truck was cleaner than any Uhaul I have ever rented. Five stars are not enough to rate how positive this experience was. Very, very well done.
Alan PEasy to rent and return Great customer service!!
Piper BNothing every thing was good
Ronald MMay want to have a little more equipment on hand but i er all smooth transaction and locarion
Craig HCustomer service needs a printer @ the UHaul Counter
Ken CSteve was the best no improvement needed
Larry S