Customer did not leave a comment.
Audrey N
Customer Reviews for Super America
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged an additional $21.38 after only driving a total of 18 miles. Before I rented, all I was told is how many miles do I estimate going (which I said 20 at that time) and was "temporarily billed" $46.41 (which posted to my account). To my surprise, I was billed an additional $21.38 (which I am.currently disputing and awaiting a call back from your place). I was told this charge is because I did bot return the truck at 3/4 which I was not told. Moreover, I received the truck with just above 1/2 tank. With the $19.99 charge for the truck coupled with the $1.19 charge per mile ($21.42 for 18 miles) would amount to $41.41 without tax. As aforementioned, I was billed an additional $21.38 for not returning truck at 3/4 (which was not told to me) I was billed 4.50/gallon. You all charged me for 5 gallons for 18 miles?!?!?! Outside of being charged $1.19/mile, if I was told to rent a rental car (usually that discuss that I get the car at FULL and I need to return it at full or pay a set amount that I sign of for) and go 18 miles on it, I can return that car and no change would be noted on the gage. This is very shady and fraudulent. If this location is what all the UHAUL'sin the country about, I will never rent another UHAUL again.
Michael PGreat experience!
JAMES N