When I arrived to pick up my truck (a 26ft truck), we were told they did not have that truck. They told us to call U-Haul - it was over an hour wait on the phone. I received a confirmation the week prior that my truck was confirmed. Even in the app that day, it said confirmed. So why did they not have the truck? I was then told I could cancel my order and place a new reservation for the small truck they had on hand. Which is what I had to do since I could not get in contact with U-haul. This ended up forcing me to make 2 trips back and forth with the small truck instead of 1 trip with the big truck. Which then I had to pay extra mileage for!! Absolutely ridiculous.
William P
Super America
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Myers, FL 33912
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The manager was using his phone app to do the rental. He was showing me on his 6 inch screen I couldn't read. He made me go on my phone to scan in my ID to the website. I did his job for him. He didn't bring the vehicle to me. up or do a walkaround to check for damage or verify the mileage..He just gave me key and started walking away. I asked him where was it parked. It was on the corner of the lot. He started walking away again. Where do I park my car. Oh, on the line with trailers. The truck was parked an inch away from a pole. I moved it forward carefully. The gas tank was at less than the stated 1/4 tank. The walkaround would have caught that. Using the app to rent the truck has serious, obvious issues. It pissed me off. You guys suck.
Oliver MAllow us to use the lock from the lock box to lock the truck while using it
Melissa LPerdí 2 horas intentando quien me diera la clave para las yabes
Hector CHave the local equipment distributor’s direct the customers to the national representatives. I had a difficult time location a trailer in Florida, until I got Laurie, who resides in Arizona on the phone. She had a trailer found for me within minutes. She was GREAT to work with.
thomas r