The manager was using his phone app to do the rental. He was showing me on his 6 inch screen I couldn't read. He made me go on my phone to scan in my ID to the website. I did his job for him. He didn't bring the vehicle to me. up or do a walkaround to check for damage or verify the mileage..He just gave me key and started walking away. I asked him where was it parked. It was on the corner of the lot. He started walking away again. Where do I park my car. Oh, on the line with trailers. The truck was parked an inch away from a pole. I moved it forward carefully. The gas tank was at less than the stated 1/4 tank. The walkaround would have caught that. Using the app to rent the truck has serious, obvious issues. It pissed me off. You guys suck.
Oliver M
Super America
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Myers, FL 33912
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Allow us to use the lock from the lock box to lock the truck while using it
Melissa LPerdí 2 horas intentando quien me diera la clave para las yabes
Hector CHave the local equipment distributor’s direct the customers to the national representatives. I had a difficult time location a trailer in Florida, until I got Laurie, who resides in Arizona on the phone. She had a trailer found for me within minutes. She was GREAT to work with.
thomas rNo one to help at the gas station. Directions were not sent correctly to do a mobile pick up.
RAPHAEL D