The price per mile is ridiculous. I wasn't notified of the extra $300 that I was getting charged for the miles I drove. Looked at my account and all my mo ey was gone. Could have notified me of these extra charges
MATHEW G
Customer Reviews for Super Bargain Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman was very kind and helpful. If I ever need a truck in that location he for sure is the guy to go to.
STEVE MThe store owner had no clue what he was doing and originally advised me to go to another location for a tow dolly even though he had 2 on hand. Took nearly an hour get things done and ended up Charging me 3 times. By the time I returned the equipment to the drop off location he gave me the incorrect truck for my reservation. Would never recommend this location to anyone ever!
ERIK BI was concerned about the condition of the tires upon pick up and my concerns came true. We had a blow out in Utah. However the roadside assistance system worked fantastic!
STEVEN LFriendly
HERMIS AI had to wash all the windows before traveling. Really dirty!
GLENN WThe only concern was that the vents in the truck can did not work. No air came out, no matter how high the fan was set.
PERRY DNothing much to improve, perfect experience and friendly staff
Anthony GThis location needs to reviewed. Horrible experience! At pick up they did not walk through the vehicle was dirty! We couldn’t communicate because of a language barrier. They were rude and not helpful. They charged us incorrectly and refused to fix it. At drop off they again argued with us even though we brought it 5 hours early. Gas was marked wrong and we had to put more gas. We witnessed them argue with a previous customer too. Close that location!
Anthony PThe staff at both the pick up and drop off were hella cool.
Stephen GGentleman at the counter was courteous, professional and very friendly. Addressed all my needs in a speedy fashion. I will rent from this location again.
GREGORY LNever become complacent...keep up the good work!
ALEXANDER POur service was fantastic, very professional
TERRY GThe rent place I give 10000/10. The process was super easy. The truck was very reliable. Again 10000/10 for me.
NADINE HOk
ROGELIO PEverything went very well from the check in to the drop off. And the location I used had very friendly people taking care of me.
LOUIS GI have no complaints service was great and quick
SYLVIA EStaff very rude I will never use Uhaul again wrong amount charged very disappointed. Picked up rental no gas in it. Had to go immediately and put gas in it and got a 18.00 credit that doesn't even cover the gas I had to put in to even use it when I made the reservation I reserved 2 trucks from a different location and ended up having to go to 2 different locations and didn't even get assistance with the milage having to be used to go to a different location that was 15 miles away
TAMMIE WVery good customer service.
VENTURA RThank you!
RENE SAlways great 👍🏾
ALICIA M1. Changes made in the reservation process did not benefit us. Our reservation was originally set up in Moreno Valley 15 to 20 minutes from our starting point. pick up location was moved to Banning. Which took 1 hour out and 55 minutes to your U-Haul dealer in Moreno Valley. 2. I did not feel that the Banning site was very professional and they did not have the blankets as requested on the reservation. I had to take the truck and trailer off of there property to load the car on the auto transport trailer, a large inconvenience. 2.0 I then had to drive to Moreno valley in evening traffic to get the moving pads as requested with the reservation. I got to say that the Moreno Valley dealer was very professional and took care of me and understood my disappointment with U-Haul at the time. The interior of the truck was clean, but the exterior was not, but this did not effect the service of the truck.
bernie kThey have excellent customer services. I’ll always recommend this location Super Bargain Outlet.
VENTURA RBecause of th language barrier i could not really understand and it took more time than it should have.
ERIK MNice guy
John MExtreme delay in obtaining rental...never received a receipt. I was advised system was down and l would later get a receipt emailed of which I never did. It was not an easy process.
Lucy FI submitted a claim in March 2023 for boxes near the front of my trailer receiving water damage from an open hole in the front of the trailer. I had roughly $2000 worth of computer parts and books destroyed. The claim was rejected for insurance not covering water damage. My trust in this company is completely gone and though I may use this service to help friends moves; my items will never enter a Uhaul truck again. I do not trust that my items are protected. There was not enough done to assist me. I lost hours of work time because I didn't have a computer to work from. This incident has turned me away from Uhaul to seek a different option moving forward. Thank you for hearing me out.
ARES MGood on gas
MONICA LThe owner is super nice and helpful, this is the third time renting from this location and have another rental in two weeks. Thank you
DANYAEL LToo expensive. For 1 day a truck and trailer more than $200
HECTOR SThis was the easiest and fastest U-Haul rental I have ever done, plus the people at this business were extremely cordial and nice, and having recently moved near this location, I look forward to using it many times in the future. I highly recommend this location.
GARY Mowner/operators were very nice and helpful. the storage area was very rough. i was affraid i wouldget a flat.
REBECCA Dwe were very happy with the experience
DONALD TThe owner was very friendly and helpful.
Lauren BThe speed of checking out could be a lot faster especially when you reserved online already.
Sedell BThe U-Haul that I rented had a tire service maintenance sign on the dash. We told them when we returned the vehicle and they said that sign is always on. They are renting vehicles that aren’t maintained properly. In addition, we fill the gas tank up to the level, it was given to us and we still had to pay.
Tara JVery professional service
robert hPolite and pleasant transaction
Andrew ECannot comment on personnel. Did after hours drop off.
Morgan GGet all pet hair out of rental
ALICIA MRefused to help me pull the trailer back in when I have zero experience moving one. My wife and i also started getting scam emails and phone calls as soon as we gave our phone number to the man. Ridiculousy sketchy place, I definitely won't go back here.
Richard ATrailer lights initially did not work. Fussing with wiring they came on. Shortly after issues started to arise. Called roadside service and they said it was not the trailer. Even stopped at another uhaul dealer and they tried a cheap plug “tester” on the vehicle. These do not work on some of todays newer model vehicles.
Paul SPoor english, unable to send or print me a return receipt, very frustrating, I had to call u haul and make sure it showed it was returned
John CThanks
anderana mIt wasn’t like a real U-Haul location, not very friendly.
Marvin PNothing
Amanda MGood people, very helpful
Ralph PNOTHING PERFECT. THANKS SO MUCH FOR ALL YOUR HELP.
george eWould recommend to a friend with caution to keep track of payments processed on your card. The Place I rented from was easy to go in and rent the U-Haul but tried to charge me more money than I needed to pay. Once they realized I was onto their shenanigans, they let the process go as it should have in the beginning.
paull pMore polite, rep was rude and hung up on me
Gary EThe people were confused and they had a lack of communication between themselves. Was not easy. Also the person who answered on the uhaul phone line gave us totally wrong information. We were able to get what we wanted finally and all went well.
Jean BI believe this location has been doing an awesome job. This is the Second time I been there and they treat me with the upmost respect and courtesy.. Will recommend it to friends and family
jose aEverything was very good
diana wGood people
Ralph PFalse information on website . When you go in the salesperson tells you something different.
Cindy MThe check in process online was time consuming and frustrating. Having to enter two forms of identification then waiting for someone to call back. I will never do online again.
FRANCISCO R