Customer Reviews for Super K Deli Co
(U-Haul Neighborhood Dealer)

722 reviews

2914 Pat Booker Rd   Universal City, TX 78148
(Across the street from Valero)

(210) 566-5578

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 566-5578

2914 Pat Booker Rd
Universal City, TX 78148
(Across the street from Valero)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I would have liked a better explanation for reporting mileage at the end of the rental. I didn't know how to check it. Otherwise it was very easy.

Aimee E. 
Rating:
5.0

Customer did not leave a comment.

Roy W. 
Rating:
5.0

This location has always been very easy to work with and is my first choice when it comes to renting the needed equipment. From the hours of operation, to the ease of getting moving, it's the way it should be done.

Matthew G. 
Rating:
2.0

Customer did not leave a comment.

Dathan B. 
Rating:
5.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
3.0

Drop off location was too far from my home - I don't know why none of the many other UHAULs near my house were acceptable. The online drop-off procedures / software is not good. I asked a password reset code, and I didn't get one in 15 minutes. I phones, and the wait time was 83 minutes. Only after much searching did I find a way to use the contract number and my surname to sign in. I was very frustrated and will avoid UHaul in the future,

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Owner always very helpful and nice

MARISOL W. 
Rating:
4.0

Low tire pressure and service engine soon was on, He told us not to worry about it. But the tires were low

Yvonne V. 
Rating:
5.0

Customer did not leave a comment.

SCOTT L. 
Rating:
3.0

More gas in the truck and not charge me more than what they said they would charge me.

Victoria H. 
Rating:
5.0

Owner was very friendly. Had a great attitude. A+

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Thank you will be using this location again.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

Abel A. 
Rating:
3.0

Make sure the gas tanked is filled all the way up for I don't get shorted gas and then have to put more gas than I should have!

Adam T. 
Rating:
1.0

Place was gross was given no contract truck mirrors were broken and I didn't get the number of moving pads I payed for

Jonathan L. 
Rating:
5.0

my smoothest and best truck rental experience yet

Gregory M. 
Rating:
2.0

Customer did not leave a comment.

Christina P. 
Rating:
5.0

There were no 6x12 trailers available at the specific pick up time I needed. The call center in San Antonio found one that was being returned later that afternoon and reserved it for me. They went above and beyond for me. Pick up center was friendly as well!

Larry R. 
Rating:
3.0

My hold charge was never credit back to my account

James S. 
Rating:
5.0

The gentleman was awesome!! He was very efficient and personable. Very quick and it was a smooth pickup and return!!! Highly recommend this location!!

CORNELL R. 
Rating:
1.0

The location was not organized nor clean. The van was very dirty with used gloves and straw wrappers left inside the van. The van had a low tire pressure warning light on and the outside was very dirty. The windshield was difficult to see through because of the dirt. The van is not secure. The side door is missing weather stripping and there is a constant noise when driving. The passenger side door does not unlock from the driver's side auto unlock button.

KIMBERLY P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN G. 
Rating:
5.0

Thank You!!!

JENNIFER R. 
Rating:
5.0

I rent from this location all the time. Owner is a really nice person. Great customer service.

Thomas D. 
Rating:
3.0

They did not have any furniture pads so we had to go somewhere else to get those.

Rick W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

This location was nice but it did not feel inviting. Luckily I was able to handle the drop off without any hiccups.

Tyler C. 
Rating:
5.0

Left the old man working with Y'all for long term, excellent service by him. 👏🏻

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

The truck literally had an eighth of a tank of gas when we got in it. There was trash in both the cab and cargo areas. The performance of the vehicle wasn't much better...hard shifts, torn seats, and odd engine noises. I've rented from U-Haul for years and have NEVER experienced this. I know you can do better!

Kathy C. 
Rating:
3.0

Unprofessional and rude

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Always an easy transaction at this location

Jesse F. 
Rating:
2.0

I made my reservation online. Next thing I know, my pick up location changed, somehow the equipment I reserved changed, prices changed and to top it all off, I show up and the correct truck is there but the clerk has no idea where the keys for it are. Waited almost an hour to get that part alone figured out.

SHAWN F. 
Rating:
5.0

Very helpful and personable staff

Russ K. 
Rating:
5.0

Customer did not leave a comment.

Nicola T. 
Rating:
1.0

Customer did not leave a comment.

Wyatt M. 
Rating:
5.0

This location was one of the best and most helpful U-Haul rental places I have had the pleasure of experiencing. The owner is friendly and knowledgeable about the rental process. Everything I needed was all in one place from tie down rope, boxes all the was down to a bag for protecting my mattress. I've been to other locations to rent U-Haul trucks. Trucks were dirty, staff was unsure of how to answer questions pertaining to my rental. Super K Deli was an all in one best location for your moving needs. The wide variety of truck sizes allowed me to choose the right fit for my move. The owner asked me what I was moving and really made my experience smooth and easy. He offered me rental insurance to help in case of an unexpected emergency were to occur. I would definitely recommend Super K Deli for it's fast and friendly knowledgeable staff where you can find all of your moving needs all in one place.

felipe L. 
Rating:
5.0

Customer service awesome on every move!

STEVIE P. 
Rating:
5.0

Customer did not leave a comment.

Marcel T. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
3.0

Customer did not leave a comment.

Donald K. 
Rating:
4.0

Customer did not leave a comment.

bora L. 
Rating:
5.0

Nothing, the gentleman there is both positive and professional.

Christian B. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
3.0

Location opened late but I was able to get the vehicle I needed to carry on my business for the day.

Cliff G. 
Rating:
4.0

Have the additional equipment on hand that the customer requested. I requested an appliance dolly and got a regular dolly instead.

William N. 
Rating:
4.0

Store owner was most friendly and helpful. Check in went quickly and properly.

Rolando T. 
Rating:
3.0

Give me a receipt for what I paid.

Gildardo V. 
Rating:
4.0

Customer did not leave a comment.

Elaine M. 
Rating:
2.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Fast friendly service with a smile

jim K. 
Rating:
2.0

I was charged for turning in my truck and trailer late when if fact, it was a day earlier as stated on my rental agreement.

FRANKLIN B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
1.0

Get better customer service person who does things in an orderly fashion and professional.

Darrel C. 
Rating:
3.0

The location was not the problem, it was Uhaul. I reserved a 15' Uhaul on 10 May for a 29 May pick-up. When we arrived we were told that there was not a 15' available. We were given a 26' which was ENTIRELY too large for what we needed and we had to pay an extra $100. If a reservation was made then there should not be an up-charge for a large uhaul. And with a larger truck comes more gas. Then when I called 1800-Go-Uhaul Aidine was not helpful, a tad bit rude, and unable to comprehend why I was not satisfied.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Theodore L. 
Rating:
5.0

Super K Deli is an excellent place to rent Uhaul equipment. The owner is a nice and caring man who is knowledgeable about his equipment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Bob K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
4.0

Customer did not leave a comment.

Scarlett J. 
Rating:
5.0

Customer did not leave a comment.

Nicole N. 
Rating:
4.0

Customer did not leave a comment.

gary E. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
1.0

I filed a verbal complaint over the phone the customer service rep at uhaul.com said my card has never been charged I have over $400 in pending charges with uhaul as we speak. I was verbally abused and told through text message I stole the truck! Worst uhaul experience ever!

JASON W. 
Rating:
5.0

All good

Cesar A. 
Rating:
5.0

The staff was very professional and helpful. Highly recommended.

KENNETH C. 
Rating:
1.0

I'll never use uhaul again

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Tifney P. 
Rating:
5.0

I was charged $10 for insurance, which I had declined!

Karen V. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Great location/service. Will probably use again if needed.

Kristi S. 
Rating:
1.0

I ordered everything far in advance and was still asked the same questions by the store employee. The mileage on the website survey was off from the actual mileage and it was not updated. We were told by the employee that he knew about it but when we dropped the truck off, we were asked how many miles was actually in there. Shouldn't he have known that and made some kind of note or change in the system? This location is very poorly run & I would never get a truck from here again.

Gabriel H. 
Rating:
5.0

Great customer service!!!

Sylvia D. 
Rating:
5.0

Customer did not leave a comment.

Tiara D. 
Rating:
5.0

Customer did not leave a comment.

Ladestanie S. 
Rating:
3.0

The vehicle needed maintenance on the tire management system. I requested a 10ft truck and when I arrived the truck was not available and I had to use a van which was not big enough.

Rina H. 
Rating:
1.0

I made the reservation for stone Oak. They didn't have the unit. So i had to pick up from 15 miles from my house. Resulting in a lot more miles. The guy at the location told me to leave the unit at 281, and he was going to pick it up. But i drove there and they told me that if I leave it there it was going to be doble charge. So I had to drive again to universal city. More miles. I was supposed to get a discount. Never did. Would not use Uhaul again.

Carlos G. 
Rating:
2.0

The gas was not full at pickup but I was expected to return full. The truck was dinged up everywhere but the photos/app showed otherwise. I was unable to dispute any of the photos in the app. The tpms on the truck had an issue and the light remained on during the entire use of the truck even though all tires had proper air.

Charles D. 
Rating:
4.0

I was impressed with the great customer service

KENNETH E. 
Rating:
3.0

Overall the experience was okay. The vehicle was not maintained and was filthy inside and out. I was in a jam so it was useful but the standards for this location were below subpar

Torey P. 
Rating:
5.0

Customer did not leave a comment.

Marie M. 
Rating:
5.0

Great customer service and extended hours

ROSE G. 
Rating:
3.0

I had reservations for a truck at 9:30 am I made two weeks ago. there was no trucks. They had to call around I had a late start on my move.

Denise L. 
Rating:
5.0

Hassle free rental, perfect experience. Thank You.

Saul G. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Good and fast

Geo R. 
Rating:
3.0

Customer did not leave a comment.

Logan M. 
Rating:
5.0

Great customer service

JOSE V. 
Rating:
5.0

It was great. The people were professional and friendly. He seemed happy to be there. No problems with the trucks. The whole experience was quick and easy.

robert R. 
Rating:
5.0

Great rental experience!

Christopher K. 
Rating:
3.0

Customer did not leave a comment.

Cobra J. 
No reviews have been submitted for this location.

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