Great location/service. Will probably use again if needed.Kristi S.
Moving Truck Rental in Universal City, TX at Super K Deli Co
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Universal City, TX 78148
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I ordered everything far in advance and was still asked the same questions by the store employee. The mileage on the website survey was off from the actual mileage and it was not updated. We were told by the employee that he knew about it but when we dropped the truck off, we were asked how many miles was actually in there. Shouldn't he have known that and made some kind of note or change in the system? This location is very poorly run & I would never get a truck from here again.Gabriel H.
Great customer service!!!Sylvia D.
The vehicle needed maintenance on the tire management system. I requested a 10ft truck and when I arrived the truck was not available and I had to use a van which was not big enough.Rina H.
I made the reservation for stone Oak. They didn't have the unit. So i had to pick up from 15 miles from my house. Resulting in a lot more miles. The guy at the location told me to leave the unit at 281, and he was going to pick it up. But i drove there and they told me that if I leave it there it was going to be doble charge. So I had to drive again to universal city. More miles. I was supposed to get a discount. Never did. Would not use Uhaul again.Carlos G.
The gas was not full at pickup but I was expected to return full. The truck was dinged up everywhere but the photos/app showed otherwise. I was unable to dispute any of the photos in the app. The tpms on the truck had an issue and the light remained on during the entire use of the truck even though all tires had proper air.Charles D.
I was impressed with the great customer serviceKENNETH E.
Overall the experience was okay. The vehicle was not maintained and was filthy inside and out. I was in a jam so it was useful but the standards for this location were below subparTorey P.
Great customer service and extended hoursROSE G.
I had reservations for a truck at 9:30 am I made two weeks ago. there was no trucks. They had to call around I had a late start on my move.Denise L.
Hassle free rental, perfect experience. Thank You.Saul G.
Good and fastGeo R.
Great customer serviceJOSE V.
It was great. The people were professional and friendly. He seemed happy to be there. No problems with the trucks. The whole experience was quick and easy.robert R.
Great rental experience!Christopher K.
Quick easy rental, frendly personnel.Ron T.
Very nice customer serviceVictoria N.
Love this location and will always use it for my truck rental needs. Friendly, courteous and efficient!!Terry G.
The store was dirty and cluttered. No one offered to help me hook up the trailer. No one helped me return the trailer. Bad service.Ralph C.
Nothing Manager is outstanding.Bill K.
The location was dirty and rude.abel S.
The trailer that we rented was not there when we arrived for our reservation. I even CALLED 30 mins before arriving to check on the reservation and told I was all good. Upon arriving they said the trailer was not there and that I should have received a notification the day before which I never did. Again I cannot stress enough that I called before arriving and was not told that trailer wasn't there. Super disappointed on the customer service and will NEVER rent uhaul again.Corrie M.
Second time I've used this location and both encounters have been positive. The same man helped me pick up and drop off the trucks I used. Everything went smooth. I will definitely return to this location if I need any equipment rental from U-Haul.Enrique J.
I was charged a cleaning fee even though truck was provided to me dirty and un sanitized and dince i needed truck for emergency had no choice but to use anywaysJennifer R.