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Nyla C
Customer Reviews for Super K
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep be friendly and helpful.
William KAm not satisfied with the charge on my card. I was told rental was $20 and 99Cents/mile. I drove 18.3 miles but when I got my reciept I was charged at $1.19cent/mile. I believe in transparency and that was lacking. Paying $1.19 was not the problem. The problem was he told me 99cents/mile.
TAHIR SThis location has always given me great service
TIMOTHY ZAwesome haul rental place , staff was amazing and very helpful
ROSHELL CThe owner is always friendly and laid back.I have rented from here multiple times and would recommend it to anyone looking for a u-haul.
David WThis is the best u haul dealer hands down that I have done business with!! Courteous nice,informative and all of the above!
Mike TVery helpful, kind and a fast easy process.
Amanda CRental price was too high.
ROY DStaff was rude
Michael CGive this location more inventory
MICHAEL SI dropped it off after hours and had the use the website to do the return. However, it wouldn’t except my picture so I was told that I would get charged a processing fee.
TORI LYes, the staff was very friendly. No because the helper guy lied to his manager about the status of the U-Haul truck we rented. The assistant said there was 3/8th tank of gas and I have pictures that we received it with it on empty. There’s a hump to get out of the parking lot and it stalled on our way across the street to the gas station!!! We couldn’t get another truck because the guy said that was his last truck for the weekend. We had to put gas in the truck which delayed us. Plastic pieces on the passenger side kept falling off as we hit bumps on the road. Where you returned the truck was so trashy- literal trash everywhere. Ground, sidewalk, in a wheelbarrow. It was disgusting. I’ve used uhual for over 20 years for all my moves (my job moves me every 1 to 2 years) and this was the first time it was a horrible experience all the way around. This wasn’t even an official move - I was moving large furniture from an estate sale to my house. Truck Reservation # 27007345
Chantel PThere's nothing that needs to be changed there was great and friendly customer service. Keep up the good job
John SVery efficient location and professional staff! In and out.
Ernest BNotify me that my confirmed reservation has been canceled due to late pick up
Jim LNothing everything went awesome
Brenda MGreat prices and very friendly employees.
Thomas VNot a thing! Have used many times and always a good experience!
Patricia MVery few parking spaces and after drop off I received a text from Uhaul claiming they received the truck but not the tow dolly in broken English. Im very lucky I took photos of the drop off because I feel like they were trying to scam us.
GRANT HIt was confusing, we went to the drop box, but then someone knocked on the window and asked us to come in. That person took the key and said thats it, and I guess getting the bill for the 1 extra mile means its all good.
Renee HEverytime I moved this is the place I go to. Good customer service! Very nice guy.:)
Marilyn MThey didn't check my actual milage used, or the vehicle, gas ,anything. They charged me for what estimated, I did less than that. I dont know if I will get the differential. Not the service I have received in others U-haul offices. Thank you.
ROSA RThis is my go to location. They always have what I need, and I receive first class service.
Donald TGreat customer service!! Great price
Aimre VNot a thing. This location is perfect. Great service
Rafael ZMake sure vehicle has AC on long trips and tires have air
Ramsey HOn arrival, the owner was very accommodating and efficient.
MYRON WThe store representative went above and beyond, out of his way to make sure I had the correct equipment as well as the right size truck in order for me to do the job. His customer service was truly what made the experience worthwhile! The whole process had me in, out, and ready to go with no problems? I truly recommend this establishment.
DAVID HThis is the only Uhaul location I have personally ever used, and it is always so easy! The owner is very nice, I have never had a single issue. I recommend this location to everyone and will continue to do so in the future, thank you!
Scarlett TI was asked to pick up the vehicle early and told I would receive a day free. That was not the case So on moving day, I had to spend time on the phone making sure the return time could be fixed. The mileage was also incorrect. I drove less than 30 miles and when I went to return the truck, it said I drove almost 50,000 miles, so I had to call again. Overall the experience was very stressful and inconvenient.
EMILY RHave a utility dolly available
Cynthia CVery friendly staff. Only issue on the dolly was the strap was rolled up to the point I couldn’t get it loose without untangling it around the center. Not a big issue, someone just tied it down with too much loose strap, but would have been nice not to have to deal with. Other than that very friendly and helpful
Hal HI had reserved 10 blankets, but the site only had 2. I could have used the extra blankets to protect the furniture being moved. ... But the owner was friendly and I had no issues with the rental.
Duane BAbsolutely the best service I’ve ever had with uhaul. I’ve used them all around the country and he was the greatest and I recommend to everyone
Gabriel MI appreciated the professionalism and flexibility extended to me during my rental experience.
Reachel WThe location was great the dealer great but the price seemed way higher then I expected I was told 750 free miles so I thought I’d be around 780 Price was closer to $1100
Robert CClose this location down and Jail both the Operater NAZ & Son OMAR HARMED as they are the BIGGEST threat to U-Haul's Business as a RIP OFF TEAM!! NAZ, a DISABLE Senior, like myself, ensured me that his son was a professional mover and I had NOTHING to worry about, and this was the BIGGEST LIE he ever told! THE GAME: On the day of PICK UP, the Son didn't show up claiming the truck had mechanical issues,-- first red flag! I MISSED MY FLIGHT! I visited the U-Haul store and NAZ tells a different LIE then supports his son's LIE. However, I tell him I'M NOT leaving Unless I get a SIGNED CONTRACT re: the MOVE! NAZ, have "another" son come in and print out an agreement regarding my move. I have him SIGN IT under my signature! He then have his son take me to the airport! NOTE: NO WHERE IN THE CONTRACT DO **I AUTHORIZE NAZ or OMAR HARMED (son) TO TAKE (STEAL) NOT A SINGLE ITEM OF MINE! **NOR THROW MY BELONGINGS IN THE TRUCK LIKE TRASH! **NOR ARRIVE 4-DAYS LATER **NOR DECIDE AMONG MY ITEMS WHAT TO KEEP, STEAL or LEAVE BEHIND! **NOR TELL ME THE TRUCK IS FULL AND YOU HAVE TO LEAVE "ONLY" MY $1,886 BED ONLY and FOR MY NEIGHBOR TO RECORDED OTHER ITEMS INTENTIONALLY LEFT BEHIND and they too mysterously DISAPPEARED (STOLEN). NAZ/OMAR, if the TRUCK WAS FULL TO CAPACITY, WHY ARE HALF OF MY BELONGINGS MISSING, GONE, INVISIBLE, or simply NOT PRESENT? is this HOW you OBTAIN the items in your store you SELL to the PUBLIC??? According to U-Haul Corporate Office $4,400 was WAY over the top, and PLUS you KEPT/STOLE my items! NAZ, took the contract OUT OF MY NAME and put it in your name (OMAR HARMED) ??? A real Dynamic Duo! There is no RATING for this location other than to STRIP them of their U-Haul Dealer's License and to SHUT THEM DOWN! You've heard of King Kong we'll I'm part duo with King Karma I WILL SEE YOU IN COURT! Dr. Lauretta R. King BA, MPA, PH.D
OMAR HHave used this location several times and always more than satisfied with the experience. Quick check in and check out with great equipment & service.
Max EMy truck was almost on E, trash was in the back of the truck, and it drives like it needs to be serviced.
CHALISE BNothing, everything was perfect
MICHAEL SThe gentleman that runs the shop is very polite, helpful and respectful.
THOMAS CNever got email showing how much I was paying.
GILBERT PAlways friendly and respectful.
Thomas DAwesome dealer.
Thomas DVery easy , Nice people!
javier cGreat customer service, easy to reserve, reliable, this is my go-to for rentals.
Emiliano CNothing. Everything was perfect.
MICHAEL SThe trailer did not come with the brake light wire. Brought it to the Managers attention and was told we would have to go buy one for $7 at an auto part store and take the receipt back to him for a refund. I was on a time frame and unable to keep back tracking therefore i was unable to get refunded.Having to go to an auto part store to get the right connections when it should have been on the trailer was an inconvenience, not to mention the part was $21 not $7.
Laura SBest rental experience I have had with Uhaul.
Mark DNo issues
Donnell CI was charged 30 extra miles and the appliance dolly had a bad bearing so it was useless for the job and I was still charged for it. Worst U-Haul experience I’ve had.
Uriel NRent from this location often because they give me excellent service
Tom DThe owner was lack of basic customer service. The owner refused to provide any verbal technical assistance for Auto Transport Trailer even though I repeatedly emphasized that I would not have him touch the trailer or handle the truck. However, the owner's son was very friendly and helpful.
Pucheng KGentlemen behind the counter was a pleasure to do business with?
raymond mTruck was in bad shape with low tire pressure. Rental place was very dirty and they over charge when i return online. Will never recommend this place at all.
Sanmol M