Customer Reviews for Super Mart
(U-Haul Neighborhood Dealer)

363 reviews

617 Hermitage Rd   Edmonton, AB T5A4M2

(780) 424-7858

Location Hours

  • Mon-Sun: 10 am - 9 pm

Services at this Location:

Contact Us

(780) 424-7858

617 Hermitage Rd
Edmonton, AB T5A4M2

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

dogen G. 
Rating:
4.0

Having the trailers have a jack on the hitch as it is very difficult to lift the heavy trailer up on the truck/ car hitch.

Lyndon O. 
Rating:
5.0

Customer did not leave a comment.

Christine F. 
Rating:
5.0

Nothing the store owner was very friendly and very kind. Great experience

Miranda C. 
Rating:
2.0

The windshield is so dirty, I can still see the road clearly but it is disrespectful. Dead insects still in the windshield. The clerk told me that i can just drop off the van anywhere close where i am in Calgary when i asked him. But when i went to return to Blackfoot Trail, Michelle said it should be return to Airdrie. Because it is whstnus written in my documents. Why would i return to Airdrie if i am in Calgary, i even give the address where to drop off the furnitures. If you could hire peopkeceho can use their brain. Even when i was in the store, he was aleady dealing with me but he kept in entertaining otger customers. I was so glad that Michelle in Blackfoot Trail gladly accepted the van, and understood my frustration. 5 star to Michelle of Blackfoot Trail. Thank you!!

Mary K. 
Rating:
1.0

Truck was dirty

Dong K. 
Rating:
5.0

Customer did not leave a comment.

Neil F. 
Rating:
5.0

Agent helped attach to my vehicle and showed me how it was done.

Beverly L. 
Rating:
3.0

When I called in to reserve I was told the location I wanted didn't have what I needed. I was booked to another location for Saturday at 8 AM. When I got there I was told that my rental moved to a third location, even though they had 5 of the trailers I needed sitting on their lot waiting until the next day for a move three provinces away. When I got to the last location I discovered they didn't open until 10 AM, putting me late for my day's travel and work. Plus the trailer's turn signal / brake light didn't work. Frustrating experience.

Dean P. 
Rating:
5.0

Customer did not leave a comment.

mike Z. 
Rating:
3.0

There were no furniture pads as promised

Gord R. 
Rating:
5.0

Customer did not leave a comment.

Helen H. 
Rating:
1.0

Who is using my credit card for these purchases save my email. This is not me!!!!!

Cao L. 
Rating:
4.0

Customer did not leave a comment.

michael Z. 
Rating:
5.0

Customer did not leave a comment.

Dylan H. 
Rating:
5.0

Send everyone to this location. I once used the main branch in Kamloops, a brand new facility that had only just opened, their service was disgusting.

John J. 
Rating:
5.0

Great Service!! Thank you so much!

Neil R. 
Rating:
1.0

First off your trailers are not safe to hook up. There is no kickstand to hold the tongue up making hookup impossible by yourself. The store worker was busy in the store and couldnt assist. Attempting to hookup the trailer by myself cost me a broken finger. At a min there should be a block of wood to assist or make it mandatory to have a store worker to assist.

Greg H. 
Rating:
3.0

Customer did not leave a comment.

George T. 
Rating:
1.0

Customer did not leave a comment.

Lane B. 
Rating:
5.0

Great experience

JF M. 
Rating:
4.0

Great people and very helpful. Also willing to do adjustments/accommodate for days rented

trey L. 
Rating:
2.0

Customer did not leave a comment.

Karly C. 
Rating:
2.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

Sy T. 
Rating:
3.0

I had lots of issues booking this reservation. Had to phone the head person to try and straighten it out. She did but the info was not updated on the computer but it was emailed to me with the proper information. I had book the pick up and return on the 50th street location. When our daughter went to pick it up on 50th she was sent to heritage location and finding out that I had booked it for only 7 hours. I had it booked for 24 hours like it said after changing that 7 hours to 24 hours with the head person. Dropping it off went really well. Denise Richard

Chantal R. 
Rating:
5.0

Everything was great

Michael P. 
Rating:
5.0

Very helpful staff

abdurahman N. 
Rating:
3.0

Customer did not leave a comment.

Sonia Q. 
Rating:
1.0

The owner was extremely rude and argumentative. I have never been treated so badly at any business in my entire life. I am 60 years old. If I was UHaul I would take the franchise away and close this location . There is a proper UHaul center 1 km away on 50 St NW. I will never do business there again and recommend everyone else stay away. Despicable.

Danny H. 
Rating:
3.0

Customer did not leave a comment.

Ken O. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

The person from Super Mart is very professional and knowledgeable about the service, I am very satisfied with it. I strongly recommend this particular placr to rent your truck!!!

NOE M. 
Rating:
2.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Customer did not leave a comment.

simon G. 
Rating:
1.0

Had to go to a different location to get the truck. Had no pads on it that I reserved so I had to drive the truck to another location to pick pads up. Was told I would receive a $50 credit to cover mileage but didn't get that either.

Randy L. 
Rating:
4.0

There seemed to be very little turnaround time for the truck from the previous renter. The gas level was below the 'E' on the gauge. The truck also had a low tire warning, indicating it needed air - helpful that it indicated which tire though. The gentleman at the counter was very helpful and insistent on filling it up right away at the closest gas station across the street. The back of the truck was also a bit dirty with dead leaves, a bunch of screw nuts (like screws, not edible nuts), and used cigarette butts. Other than that, the truck was in good shape and did the job. Pick up was fairly straightforward too.

Bruce R. 
Rating:
3.0

Customer did not leave a comment.

charles C. 
Rating:
1.0

Sad location. Shitty customer service skills. Was charged for 2 pop can left in truck 14$ lol really? Uhaul I give It 1 star out of possible

Matthew P. 
Rating:
5.0

Nice service by Super Mart!!! Highly recommend this location!!!

Ujjawal K. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
1.0

It seemed like he was more interested in selling smokes and chocolate bars then helping me. The truck was absolutely dirty. Half eaten sub on the front seat and garbage everywhere.

Ernest T. 
Rating:
4.0

The Super Mart agent was great to deal with. However the 50 street location and customer service was terrible! I will never use uhaul again

wyatt B. 
Rating:
4.0

Customer did not leave a comment.

Bradley M. 
Rating:
2.0

My credit card was overcharged by $100 without my consent. Instead of $67.32 I was charged $167.67. Please rectify that because I just realized this after I logged in my online banking. Thanks

ahmed P. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

The truck was not clean inside or outside. We ended up cleaning the inside ourselves to make sure we didn't get stuck with the cleaning fee. The pick up location owner was nice enough but did not do a walk around with us

Brian H. 
Rating:
1.0

my truck was pulled over and impounded for 30 days and uhaul told me my stuff that was in truck was not being held and i have to pay them $3500+ for the fees. but i had to put fluids in the truck when i rented it, tail lights were not working and nither was the cabs ventilation system, front passenger tire had slow leak and the alignment was off by 6 degrees and had a negative camber of 9 degrees which i fixed. The place i rented it from refused cash even though it says cash accepted for all rentals except pickup trucks and cargo vans, i rented a 15foot. and there twice the gas in the tank when they got it back than when i rented it. the value of my contents in the truck was about $8000 . a loss for sure as was my loss from the cargo van previously rented by a roommate. though he got 2 day rental and didnt tell me this, when my turn came to use it to move i stopped at a store to get cleaning supplies and when i came out a wrecker was hooking up my van and a pudding of a woman was standing there calling me a thief and being very disrespectful. She wouldnt let me take any of my stuff out of the van and said i have 5 days to collect my belongings from a locker at the maintenance yard opposite side of town. this was on a monday and friday when i got another rental and went to retrieve my belongings, was disgusted to see over half my stuff was missing and even stuff not mine was mixed in where manager herself offered me belongings that were not mine but that of some other person/family. my loss was a tote bin of jewelry, 2 55" flatscreen tvs, 3 laptops, clothes, 3 shotguns 3 handguns and 2 automatic assault rifles. all of which had a estimated value of $35000.. some things not replaceable like my fathers wwII medals and such and even an silver WWII concentration camp commandants ring my father personally killed the nazi and took from him. i seen the ring sold at a local auction house but they said seller was unnanmed and refused to give any info. some other stuff was seen sold on kijiji and letgo and all by people who work at that one location. when i brought the missing contents to the managers attention she didnt seem to care and her demeanor suggested she knew of the thefts and dont care., she did seem concerned only when i said the police will be investigating the missing guns and other things. but supposedly now i owe over $3500 to uhaul for the impounded truck but they stole about $43000. worth of my stuff . hey uhaul i think you owe me 39000 ish .. since im not allowed stuff that was in the truck and i seen its in a storage locker that i have no access to, maybe squash my bill and call it even or ill see you in court and there will be a zero or two added to my estimated loss.

Sam M. 
Rating:
2.0

Inspected the unit before taking it off the lot- there was a lock on the cargo door, inquired why- Rep didn't know. Instructed me to cut it off after confirming no one is still renting the unit. Lock was cut off- another customer still had 1/4 of the van full of furniture. I needed to unload it in order to complete my move. Then load it back up and return the unit. The Rep then asked if I got rid of the furniture on my dime- He was very disappointed that I didn't dispose of the furniture on my time and my dime. I wouldn't recommend this dealer.

Ernest N. 
Rating:
2.0

I took the vehicle with 1/4 fuel and gave it back with 1/2, and no reimbursement was made for the fuel I added (literally the double). I think that is not different from stealing.

crislain K. 
Rating:
3.0

The trailer had a ground wire off somewhere. Cooked a fuse in my truck. I blamed the truck of course and took apart my wiring harness looking for any issue. Finally figured out in was fuse which send brake and signal power to hitch. Replaced fuse and towed my own RV and a small boat trailer since with no issue.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Kim M. 
Rating:
3.0

Very disappointed with the overall level of service. I was first sent to a location that was closed, then on hold with U-Haul for almost 10 minutes only to be disconnected and not called back. This happened 3 times, costing me over an hour. I then was sent from spruce grove to the east side of Edmonton for a new pickup location.

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Staff was late opening store which made me late for my move as I it was already late since original location opened an hour earlier. Location did not have all the things I had requested such as Dolly's 2 and 4, blankets, utility dolly. Staff answer was just go up the road and get them which wasted more time. Upon return staff was rude (female) and no customer service skills. First thing she said to me when I entered store was your late. My reply was I wouldn't be late if I had all supplies I prefer and didn't have to go to another location first about a dolly. When completed I Asked for cab to be called to which her reply was you have a phone which was very rude. I found the female staff ver ‘bitchy' as I was maybe taking her away from her you tube videos. This whole interaction was a very negative one

Colin P. 
Rating:
2.0

The truck was completely filthy inside and out, the associate didn't explain anything, had me sign a couple things and then gave us keys. He didn't do a walk through with us either.

Danielle L. 
Rating:
4.0

When I booked online I was to pickup from a different location. When I arrive I was told my 9' van was ready, I ordered a 10' truck. Then the guy cancelled my order and sent me to this super mart location. The guy was really good and professional. The guy at GSKSC group on 34A ave in Edmonton was TERRIBLE don't recommend going to GSKSC, go to the super mart.

Russel R. 
Rating:
5.0

Customer did not leave a comment.

Jared M. 
Rating:
5.0

Always fast, friendly, excellent service. Shayman is the best!!

Eb M. 
Rating:
2.0

The truck had cigarette butts throughout the cab. I took pictures incase they tried to say the garbage was mine. The back of the truck was full snow and garbage a bunch of jerry cans and parts. The truck it self windshield and hood full of ice and snow with no brush to clean it. Very disappointed!!!

derek B. 
Rating:
5.0

On line i was told my visa debit card was accepted. When i went to pick up the rental my card would not work.The agent told me this happens all the time which really surprised me He told me only stand alone credit cards were accepted by Uhaul. He took a deposit from my debit card but then explained that he could not return the balance to my debit card .Uhaul would send me a cheque. In this day and age i was totally stunned by the archaic system you have in place .You should update it to present day standards.

BARRY V. 
Rating:
1.0

The guy who served us was rude and when I booked the truck I was told I could put a $100 deposit by cash. when I got to the location the guy said no we cant we had to use credit card. I explained to him I don't have one, he said than no truck..so I was going to call different store than he said let me see what I can do He than let us use our debit but he put 133 on the card. Than when we get in the truck the gas was on empty..when he put that is had 1/4 tank ..so we had to put gas and when we returned it he did not refund us for the gas cause it was still on 1/4 tank. He was very rude and yelling at me. Never again will I go to that location. You need to get someone else working there.

Cheryl D. 
Rating:
5.0

The guy who works there he was amazing and help us a lot

mahdi C. 
Rating:
5.0

Customer service was excellent and check-in was quick compared to other locations.

laura T. 
Rating:
5.0

Customer did not leave a comment.

jennifer S. 
Rating:
2.0

From this point of the stage I was not impressed as I was moved around from multiple U-Haul points. The person at the last destination did not get the best side of me.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

bansari P. 
Rating:
3.0

Location didn't set equipment up on time so had to pick up later, then store wasn't opened on time (about 15 minutes late) Customer Service from U-Haul was good. Employee in store was friendly

Caitlin B. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

mohamed A. 
Rating:
5.0

Customer did not leave a comment.

shyam K. 
Rating:
5.0

N/a

dabra S. 
Rating:
3.0

Dirty vehicle; back was not swept, when we were cleaning found a press on nail under the drivers seat. Location was sketchy.

dillon B. 
Rating:
1.0

Does not take cash or debit. Only credit. Does not know how to operate U-Haul's system, and tried to ask for an additional $230 upon returning the equipment, even though this was an out of town trip, and paid for upfront. Uhaul said I could return this truck to *any* location, however when we tried returning to a different location, the staff there said they had no information on the rental, and were going to call the police unless we returned it to the originating location. Pursuant to that, uhaul seemingly had an impossible time getting me a truck. I booked a 20ft truck three weeks in advance, then was downgraded to a 15, then a 10, then back up to a 15... at which point this location called me back saying the truck isn't available until two hours past the pickup time- even though the uhaul manager (Patrick) said the truck was on the lot and guaranteed for me. Suddenly the truck is available yet again. All of this, to move myself 11 kms in town, with 4 days. All in (since my booking became last minute???) I was given a higher out of town rate, (compared to the 19.95 per day, and 53 cents per mile, offered as an apology by someone in the booking office, for downgrading me to a15 foot truck the first time) so that I was able to secure any truck. My move cost me $145 + gas, hours on the phone with uhaul, and too much stress to describe. I'll be choosing a different company for any future moves. This is a scam, uhaul bases it's business model, preying upon people that can not make alternative arrangements 3 hours before a move. I'm totally disgusted.

Amanda T. 
Rating:
3.0

Customer did not leave a comment.

DARREN H. 
Rating:
4.0

The back of the van could have been swept out and the gas checked. The gas wasn't quite full when I picked it up.

Serena W. 
Rating:
3.0

Please ensure the debt machine is working as had to pay cash deposit, which was not rebated for deposit.

Melody D. 
Rating:
5.0

The unit was very dusty

Victoria C. 
Rating:
3.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

OWEN S. 
Rating:
5.0

Customer did not leave a comment.

BOB M. 
Rating:
2.0

Have everything ready before the custoner comes. They couldnt find me on the schedule thing, he didnt know if he had furniture blankets even though i requested them. All together it took 40 minutes just to pick up the trailer.

Kyndra B. 
Rating:
3.0

The total length of the truck would have been nice to know for reserving a ferry. The 26 ' length only indicates the truck box. Also, the tow dolly was not available at the same location as the truck -we had to go pick it up across town. Also, everyone renting a tow dolly should be made to watch the 3 minute safety video on You Tube before renting the dolly- that's the only way we knew what to do with the straps.

Lily H. 
Rating:
5.0

Great guy very involved with customers. and great location.

jorge M. 
Rating:
5.0

Customer did not leave a comment.

Christina D. 
Rating:
1.0

Two hours before pick-up, I was called and notified of a location change. I had ordered an 8' van and when I arrived at the location, they "upgraded" me to a 20' truck. I refused the upgrade, as I do not have that much stuff to move, and they said that was my only option, take it or leave it. Very unfriendly customer service.

Aimee V. 
Rating:
5.0

Please put all tires according to the weather, last month we got trouble because of heavy snow & truck tires didn't support for winter condition. We waste 3 hours of our time just to get the truck out of the ditch.

ASEP P. 
Rating:
5.0

Customer did not leave a comment.

SALMAN M. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Everything was great.. I had no issues at all with the pick up location or the lovely man running it. There was an error made with the first place I called and made my reservation, but he fixed it right away and was really nice about it.

susan K. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
2.0

Customer did not leave a comment.

Jerrie D. 
Rating:
4.0

The gentleman at the location was very nice.

Ayodele A. 
Rating:
5.0

The Fellow that was working the day I picked up and dropped off the U-haul Was amazing and very pleasant! Thank YOU!

Brenda M. 
Rating:
3.0

Customer did not leave a comment.

sean S. 
Rating:
4.0

We arrived at 10:00 am to pick up vehicle & the location wasn't open yet. Had to wait 5-10 minutes for them to be ready to serve us.

RHONDA L. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
No reviews have been submitted for this location.

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