Customer Reviews for Super Plus Convenience
(U-Haul Neighborhood Dealer)

408 reviews

7 Fryer St   Amherstburg, ON N9V2L5

(519) 736-0848

Office Hours

  • Mon-Sun: 6 am–11 pm

Services at this Location:

Contact Us

(519) 736-0848

7 Fryer St
Amherstburg, ON N9V2L5

Services at this Location:

Office Hours

  • Mon-Sun: 6 am–11 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Moe was very patient and helpful and just as frustrated with the mess that Stirling Location made.

Dianne V. 
Rating:
5.0

Customer did not leave a comment.

Dave O. 
Rating:
5.0

Excellent service from the operator at this location. He friendly, thorough and to the point.

jerry N. 
Rating:
5.0

Nothing. Excellent experience. Thanks Mo!

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Connie M. 
Rating:
5.0

Customer did not leave a comment.

Pete G. 
Rating:
5.0

All good.

Meriem D. 
Rating:
5.0

Friendly service. Great experience.

Anton V. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHERC E. 
Rating:
5.0

Customer did not leave a comment.

babak M. 
Rating:
5.0

Fast reliable service with a smile

babak M. 
Rating:
1.0

They over did the gas meter at the start, so they made me fill more gas than what I used. As well as charging me over mileage for a local, in town move. Overall I was charged $55 extra than I was supposed to pay. Completely unacceptable.

Macaulay F. 
Rating:
3.0

Customer did not leave a comment.

SCOTTLEWIS F. 
Rating:
2.0

They dishonestly charged me

Mohamed M. 
Rating:
5.0

Customer did not leave a comment.

Tomi H. 
Rating:
3.0

Having to hear the rep. Complain about us returning 24 moving blankets when he's already got a hundred in house was not all that appealing and frankly not my concern……

LEE E. 
Rating:
5.0

Great people.

Sal K. 
Rating:
5.0

Great customer service and liked you talked to someone instead of getting from the lock box.

Michael S. 
Rating:
5.0

Clean and fast transaction

babak M. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

His son was wonderful, and side service was great, thank you for all your help 💯 care people, our service was excellent this time 👍

LEO O. 
Rating:
3.0

The owner need to be a little more nice to woman, he came to my new address and treated me not ever kindly, I didn't really appreciate it the way that I got treated he was very unkind when he came to my residence, he is very lucky I rent again because if my dad's van wasn't getting fixed , I would rent from him again, thank you

michelle O. 
Rating:
1.0

1) I booked online and completed the precheck in, however it still took over 20 mins as the gentleman looked like he did not know what he was doing. 2) the carpet in the van looked like it have never seen a vacuum. 3) The store where i had to pick up is not a store where Id ever visit, let alone take my child. There are tablets with big bold letters saying "Sex enhancement" "make it bigger". And SO much marijuana paraphernalia. I am VERY disappointed that that's where U-Haul does business.

Barbara M. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

Worst experience getting a U-Haul truck. Always takes more than 30 minutes to pick up at this location. Did online reservation, filled out all info and yet had to reduce on their slow computer. Very frustrating experience.

Andre D. 
Rating:
1.0

Customer did not leave a comment.

Achim G. 
Rating:
5.0

Very helpful

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Phil K. 
Rating:
2.0

When I went in the morning to pickup the u-haul the inside of the store smelled like they were smoking cigarettes and every time a customer came in they took priority over the uhaul customers so it took almost and hour to get the keys for the uhaul Also I rented the 15' because I have 2 kayaks that are 13 and 14 ‘ long and when I tried to put them in they didn't fit because the uhaul is actually only 12'9” except for the top part above the cab. I would have happily paid for a bigger one to actually fit what I needed it to but instead I had to mess around and waste time because of a “marketing strategy” that is just false advertising.

Riley B. 
Rating:
5.0

Mohammed and Bobak of Super Plus Convenience are very friendly, customer oriented, and professional. 5 stars service!

Rami H. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Beth Anne G. 
Rating:
5.0

Customer did not leave a comment.

Terris B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Great service. Great truck. Clean, no problems.

Frank S. 
Rating:
4.0

Owner / operator and staff are good every day

Mike E. 
Rating:
5.0

Customer did not leave a comment.

Jay F. 
Rating:
5.0

Fast and efficient transaction, One shop stop and everything you need under one roof.

babak M. 
Rating:
1.0

Waited an hour for pick up cause they couldn't figure out the system. When asked if it was cheaper to drop off at the same location or to drop it at destination was told and I quote, “I have no clue”. At pickup I was told they'd make it right and give a discount which I never saw. Cost me a ton of money for a 30 km trip.

Lee D. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

This experience has been A COMPLETE DISASTER! From being told to come in but then no rental equipment available, wasting my time! Then the company had to send me elsewhere....alot further from my house! Then the reservation was totally messed up. Then the owner had to send me to can tire 4x to buy, pin, hitch and adapter. crazy and disorganized!!!! why didn't they tell me this the first time?? I spent 6 hours more than it needed. Then they charged me again for the day I told them I would drop off crazyyyyy

joanna M. 
Rating:
5.0

Customer did not leave a comment.

JULIENVICTOR P. 
Rating:
4.0

Scrub the windshield as the washer fluid did not clean it off from prior usage as it didn't with me either. Other than that, the service was great and the day went smoothly.

Anne Y. 
Rating:
5.0

I wouldn't change a thing, great experience.

Richard D. 
Rating:
5.0

Store employees were not overly friendly

Susanne P. 
Rating:
5.0

Customer did not leave a comment.

Margaret R. 
Rating:
5.0

Customer did not leave a comment.

Ana B. 
Rating:
5.0

Easy place to pickup. Excellent customer service too

Christopher Z. 
Rating:
4.0

Customer did not leave a comment.

Jaron W. 
Rating:
5.0

Mohammad and his son are both very helpful, friendly and great to work with!

CURTIS C. 
Rating:
3.0

I was pre-empted by people who came in to buy lottery tickets who came in after me. Three people were given preference over my business transaction. One is ok but three was annoying.

Len M. 
Rating:
3.0

customer service was sub par. Took a very long time, and upon return, the associate was very snarky and short with us.

Scott C. 
Rating:
5.0

Ive rented lots of u haul This is the place to do that Cleaned friendly fast

Philipg boismier B. 
Rating:
5.0

Customer did not leave a comment.

Tuesday K. 
Rating:
5.0

Customer did not leave a comment.

Muhammad S. 
Rating:
5.0

I was very happy with the van I rented.

richard K. 
Rating:
1.0

This was absolutely the worst moving truck rental experience I have ever had. The newer truck we were promised when making our reservation was not available on the day of our move. As there was not much else, we could do, we accepted the 14-year-old truck we were provided, but the car hauler at the location was faulty. After the truck was loaded, we had to drive across the city to another depot to get the car hauler and load the car on it. On the drive back home the engine light on the truck turned on so I called U-Haul Help. I was directed to a U-Haul maintenance facility. The mechanic diagnosed a faulty oxygen sensor but was not able to replace it. I told him that the truck used a lot of fuel for the drive across the city. He assured me that it was because the truck was an older model but was safe to drive the 4,000 Km move across the country with the engine light on. We drove around 200 Km and had to refuel at an outrages cost of $250: a cost of more than a $1.00/KM. When we tried to start the truck, it would not do so as the battery was totally dead. After contacting U-Haul Help again, they dispatched a service truck. The driver was not able to start it until I provided the jumper cables. When I looked at the engine, I noticed that the air intake was not properly connected to the hood of the truck. Why did the mechanic at the maintenance facility not notice it? I readjusted it so it was properly connected to fixed it. We continued our journey, and the engine light was no longer on and noticed a modest improvement in the fuel consumption. We contacted U-Haul Help again regarding the battery issue, and they referred us to anther service provider further up the highway where a new battery was installed. We continued our trip across the country with no more problems starting the truck. It is unconscionable for U-Haul to have rented a 14-year-old poorly maintained vehicle for a 4,000 Km trip across the country. A newer vehicle would have avoided our delays and the fuel consumption would have been more reasonable. The old vehicle also had old technology head lights which made nighttime driving difficult and less safe. On one of the many conversations with U-Haul help I was promised compensation for the extraordinary initial fuel consumption which I have not yet received. After such a negative and costly experience, we will never use U-Haul again nor recommend that anyone else do so. Regrettably, Andy Loscher

ANDY L. 
Rating:
5.0

The staff was amazing and very friendly and courteous. The staff Hooked up the trailer and tested the lights. Excellent explanations about the contract. Awesome place to rent from.

Pablo M. 
Rating:
5.0

Staff was very friendly and courteous; they made sure the equipment was ready and safe for our trip. No improvement required. Excellent service!

Pablo M. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
3.0

Knowledge of system would be an asset

Lawrence R. 
Rating:
5.0

Customer did not leave a comment.

MARK ANTHONY P. 
Rating:
1.0

The U-Haul representative was not at the location when I went to return the truck. Another employee of the store said that he was out running errands. That employee called the rep who said he would be back in 15 mins. He finally arrived after we waited for 45 mins. He did not apologize for being late and was actually incredibly rude despite us being very understanding about his tardiness. After beginning the process he asked if I had moving blankets, which I did (2 dozen). After responding yes, he muffled the word "fuck" and then told me "that is the last thing I want". He then told me that I had to get the moving blankets from the truck and bring them in for him. Afterwards he told me he would have refused my service/return if he knew that I had moving blankets because he did not want to deal with re-packaging them and did not have the space. This was one of the worst customer service experiences I've ever had. This employee was berating us for using U-Haul and the extra perks (blankets). We would never go to this location again and will probably avoid U-Haul after this permanently.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Katie L. 
Rating:
5.0

Inside back tire completely worn out

Robert S. 
Rating:
5.0

Would. Recommend to friends

LILLIAN H. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Mike E. 
Rating:
4.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Good clean truck with friendly atmosphere.

babak M. 
Rating:
5.0

Great location, clean and organized fast and efficient service my go to location for rentals.

babak M. 
Rating:
4.0

Very helpful at this location . I originally reserved a 5'x8' covered trailer 8 weeks prior to going to cottage and was called the evening before my pick up date to say it was not available because damaged and was getting repaired from Forest Glade location that is 3 km from my house . The alternative option was to drive over 50 km each way to get this larger 6'x12' covered trailer so was left with no choice but to accept this one or none . Trailer was clean and worked good but was a bit large for my vehicle to pull . Was given $50 discount for this option . Would have gladly paid the $50 and been much happier if got what I reserved 2 months in advance . This was 4 th year I reserved trailer from Forest Glade location and 2 Nd time reservation was screwed up . Would prefer better than 50/50 chance at getting trailer I reserve correctly in the future .

TODDG C. 
Rating:
1.0

I filled out the forms to rent the vehicle with no protection plan, the guy at the store asked if we wanted it to which we told him no, he then charged us the $15 for the protection on the vehicle anyways.

Cassandra M. 
Rating:
5.0

Very friendly staff, in and out in no time

babak M. 
Rating:
2.0

Customer did not leave a comment.

Allan M. 
Rating:
5.0

Customer did not leave a comment.

Marguerrite L. 
Rating:
1.0

The store staff was ignorant and unhelpful, the truck had garbage in it and the windshield was dirty on the inside. The store staff did not go over the contents of the contract, and over charged me for distance as well as gas. 100% not impressed.

Faye M. 
Rating:
5.0

Customer did not leave a comment.

Gloria J. 
Rating:
3.0

Customer did not leave a comment.

Stephen M. 
Rating:
3.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

The owner was awesome! I could not ask for better service.

James D. 
Rating:
5.0

The service was top rate. Friendly and professional.

EARLE W. 
Rating:
4.0

The moving blankets I rented were soiled. I was moving pristine furniture from my parents house that is now much dirtier after using the supplied moving blankets. Also, the instructions on the back to “shake the blankets” and return them to the bag for future use suggests these blankets are not washed between customers.

Derek H. 
Rating:
5.0

Customer did not leave a comment.

ANDREWJ M. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND T. 
Rating:
2.0

Took 1 hour to get the trailer I wanted. Owner had issues using the Uhaul system plus it would not print. The gentlemen was nice and patient through this but technology may not be his thing.

YVON G. 
Rating:
2.0

Was at the location for over an hour to reserve as I was booking to pick up a non standard style vehicle. I was at the location for an additional hour to actually pick up the trailer, then waited yet another hour to return it. 3 hours at the rental location seems excessive. Otherwise the trailer itself worked fine. Will not rent at this location again.

Robert Y. 
Rating:
5.0

Very pleasant to deal with and always helpful.

ALLEN M. 
Rating:
1.0

The right signals did not work and I had to return it

Zyad A. 
Rating:
2.0

paper work to get going even when I booked ahead on line took forever due to head office busy and could not be contacted. Put on hold forever as store owner needed help and could not get through. Never rent from you again

Henry G. 
Rating:
3.0

Customer did not leave a comment.

Ian M. 
Rating:
5.0

Customer did not leave a comment.

DARYLLT F. 
Rating:
3.0

Gentleman who rented trailer to us on Nov. 4, was professional and helpful. However, the man who checked us in upon return on Nov. 5, was quite surly, rude and uncommunicative.

Steve D. 
Rating:
5.0

Very helpful and accommodating. Thank you :-)

JULIANA W. 
Rating:
4.0

Faster in & out process.

RICHARD R. 
Rating:
4.0

Customer did not leave a comment.

Roland J. 
No reviews have been submitted for this location.

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