Everything went smoothly and efficientlyCarl K.
Customer Reviews for Super Shine Detail Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The price is too highSultan M.
Although nobody was there mid-day on a Saturday (?) the location exterior was clean and well kept.Christopher G.
Great experience.Arun K.
Did a 6 hour rental on a 10 foot truck. Truck was not ready when I got there so it was 35 minutes before I got out of there. I returned it 30 minutes early. Was suppose to be around $60, but got charged $3,075 because someone messed up mileage. Now I have to wait 3-5 business days to get my money back.Andrew E.
Dealer agreed trailer tires should be balanced and stated he had authority to service tires as needed.JOHN W.
Customer did not leave a comment.Andrew H.
Customer did not leave a comment.CHRISTINE A.
Fast and easy serviceDUSTIN D.
Really likes the 24/7 online process. Came in handy.ESTEFANO JOSE J.
I used DropboxChong C.
Have someone on site when equipment is being picked up to help with questions or concernsChristi J.
Customer did not leave a comment.Scott E.
Customer did not leave a comment.Sharon B.
Customer did not leave a comment.Ross B.
Amazing customer service !Esperanza A.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.Keith S.
Customer did not leave a comment.Christopher P.
I arrive to pick up my trailer, only to find the store closed and 5 other customers on the phone trying to figure out what's going on. I get ahold of the manager and he says "we don't have anyone at that location, come to our alternate location." I said "you called me at 0800 to verify id be here at 1000...im here where are you, what happened?" He didn't answer, simply repeated his first statement. There was no explanation, no apology for inconvenience, no discount for inconvenience. Unprofessional, unorganized, and unacceptable. On a positive note, the guys were super laid back. So what can you do to be better? Have the store open, have the purchased product ready.alexander J.
Customer did not leave a comment.Leslie E.
Customer did not leave a comment.Rodolfo T.
Customer did not leave a comment.TASHA W.
When I came back to get car one of my rim caps was missing ,maybe more cameras, also for got to give me blankets that I had paid for , and still not reimbursed yet ,also I don't like the fact that all my info is in someone's cell phoneBrenton H.
Customer did not leave a comment.Anthony Y.
The attendant on duty did a good job. He had to call his manager multiple times and the manager kept saying he'd call back and didn't. The location does not inventory their supplies and I had ordered them online. Took 45 mins to get my 12 boxes. When someone is moving they usually have a timeline. Picking up a truck and supplies probably shouldn't take an hour when no one else is there. I won't be back to use this location.Chad S.
Still dealing with mileage dispute. At vehicle pickup mileage was off. Attendant was unavailable, notified U-Haul customer service. Still waiting outcome. A $120 Difference.Jonathan K.
awesome service even when I gave him a hard time.KEITH S.
No personnel were at the storefront when we dropped off, even though it was during their normal business hours. Very disappointed it this entire rental process.Melinda D.
Customer did not leave a comment.MARK C.
These guys are always helpful and accommodatingRussell S.
Fast easy service with mobile check in.Josh Y.
Worst experience ever. No one is available for assistance when you need it, and they try to withhold your refund for canceling a reservation you paid for in advance. I would never recommend this location for service. I was charged for mileage, insurance, and equipment rental fees. I didn't even move the truck from it's parked location and I cancelled the reservation because the equipment I was charged for wasn't even provided to me. The truck was dirty and the A/C was broken on it. The location is terrible, with trucks parked on broken glass.Jonathan B.
staff was very acommadating.Russell F.
No one was at the facility when I arrived. Had to call the 800 number to get anyone. Employee finally showed up about 20 minutes later. Trailer did have a quick link chain connection and he said oh just make it work. No one was there mid afternoon when I returned the trailer so I just dropped it off. Facility may as well be full self service.Vincent H.
Asked for 10 foot truck, got 26 footer. Did not need one that big. There were two 10 footers sitting in lot so don't understand. Paid for two furniture dollies and did not get them. Got a utility dolly instead. Will definitely let people know my experience and how bad it was.Patrick M.
Thank for the use of your equipment..we go a lot done by renting a truck from UhaulKennon H.
Customer did not leave a comment.ROBIN H.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.RICKY P.
Customer did not leave a comment.Tom W.
I ordered a appliance dolly at least 6 weeks in advance and when I went to pick up the truck there was no appliance dolly available. Their excuse was â€œthe dollys are in short supply and basically 1st come 1st serve.â€ The truck smelled horrible and I was afraid to sit in it and touch the steering wheel. The customer service and service in general sucks and they are unapologetic about it.SHANDRA S.
Be on time! 45 minutes to an hour late is unacceptable! Staff was very friendly, but so am Iâ€¦does that mean I don't have to pay the $17.43 overage for gas? The gauge looked identical when we dropped it off! Why is it ok for us to wait almost an hour for pickup but get ripped off on the gas?John A.
Truck was nasty. Dog hair, food and ants on the passengers side. AC was not working and I think the worker knew it. Customer service is terrible and have been on hold for over 2 hoursJOHN M.
The truck was clean, just a few ants inside the cabinCesar R.
Customer did not leave a comment.DUAN F.
Have a representative at the location. There was no one there! Had to call the local company's main office to get someone to come. There were several other customers there at the same time. Also, I reserved a 10 foot truck and there was one on the lot, but I was told that could not be used and was given a bigger truck which I did not need.Paul L.
All was goodJohn S.
Customer did not leave a comment.Brent H.
Customer did not leave a comment.Tyler H.
This location is awful! I had a pick up time of 7:30 am. No one bothered to show up. When I did get the truck over an hour later, there was no furniture dolly in it. I was of course still charged for it. There was also an ain't infestation in the cab. I am not only disappointed in the service I received but also with the fact that the person who manages that location has not reached out to me. I have used U-Haul many times in the past and have never had these issues. I definitely don't think this location is a good look for U-Haul at all.Amy S.
Customer did not leave a comment.JESSICA A.
Location showed open, was not. Many people standing around confused not able to get keys. Not enough parking for larger trucks.Sean T.
Location and appearance of the need work but the staff were very friendly.William M.
Customer did not leave a comment.ERIC D.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.ABDULRHMAN A.
Customer did not leave a comment.Roydreco R.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.ghaus M.
Customer did not leave a comment.Roger C.
Customer did not leave a comment.Steven J.
Office was locked and vacant during posted operating hours. There was signage indicating "self service location". Vague instructions. Called your 800 number - waited on hold over 20 minutes, then left with the trailer as Uhaul had 100% of my funds transacted on line. When finally got someone on 800 line, I needed 4 calls and 2 hours to find that trailers were not "self serve", only trucks and told there was no alternative but to return the trailer to your location. By this time the labor I had contracted to load had completed loading, requiring me to UNLOAD, then return trailer where I found YOUR EMPLOYEE. He quickly completed the contract and I then proceeded BACK HOME AND RELOADED THE TRAILER. A one hour job took 3 hours, double expense, and untold stress. NOT ACCEPTABLE. Also, your customer service line takes 20-30 min or more to be answered. This is also completely unacceptable. My only conclusion can be that Uhaul is is financial disarray and I will look elsewhere in the future.David N.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Lorinda S.
Customer did not leave a comment.Ryan F.
The last time we chose this location, no one showed up. This time was better. The service was extremely slow, and the gent didn't even look up to tell us he noticed us. When he did help, he was very accommodating and got us set.Laura H.
Looking to get my adjustment for the $10.00 not renting the appliance dolly. Other than that everything was greatElizabeth R.
Marcus was great to work with as I needed to rent a trailer and truck for our move. He was extremely helpful and professional.ROBERT C.
Very nice man, helped with the mixups from StockbridgeMorgan N.
Nobody was at the location during pickup, yet the building was totally unlocked. The phone numbers were unresponsive. There were no indications about what to do besides a small sign with check-in information. The website and their app crashed several times during check-in. The key was in the back of an unlocked truck rather than being secure in any lockbox. This was no better when I dropped off the vehicle, forcing me to leave the vehicle in the parking lot after dropping the keys in the lockbox.Nicholas W.
Customer did not leave a comment.Cynthia S.
Customer did not leave a comment.Rebecque D.
Equipment was clean. But when it came to the ride, it seemed that the tires were not balanced.ROBERT R.
Customer did not leave a comment.Lynnetta B.
The owner was very helpful!Daniel S.
The location service attendant was informed, helpful and a credit to your company!JAMES B.
The owner or operator was not present at the time of our reservation. Ourselves, as well as another gentleman, had to wait over an hour for someone to arrive. The incorrect key was given for our rental and minimal assistance occurred before the employee arrived. Would not recommend using this locationMichael P.
Appearance was on the rough side, however the attendant there was extremely helpful.David B.
Customer did not leave a comment.John R.
Doors locked, no barcode only a drop box, called and staff gave hours but no one there, called next morning same thing, finally showed up after 10AmRICHARD D.
Have a Wifi system in use for check in and out.Tarilanyu D.
No one was present, no one could be reached by phone or on-line. I used drop box. Location was very accessible. Need to have proper contacts available. Thanks!!!!!VINCENT G.
Perfect and convenient ...great for short moves ...kinda high priced for longer movesCHRIS P.
Additional items reserved with the truck were not there when picking up (appliance dolly and furniture pads). location was not open at 8am even though they stated they opened at 7am so we had to make do with out. Also the phone number for the location went to a full voicemail box.Jamie G.
I've used this location 3 times and each time there was a problem. This place really sucks.WESLEY H.
The process of picking up without speaking to a representative needs to improve. A LOT! It was the biggest headache of the whole thing.Rowena S.
We had to go to another location and did not get the size truck we ordered. When we got to the other location the truck was filthy on the inside and we didn't get the equipment we ordered. We needed two rollers for furniture and they only had one. Also gave us the wrong dolly. We were refunded 20 dollars and had to go buy a second one. We were told the truck wasn't available 10 min before our scheduled arrival time. I will not use U haul again.Susan C.
Customer did not leave a comment.Dillin M.
Customer did not leave a comment.Ralph K.
Customer did not leave a comment.Mustafa S.
Customer did not leave a comment.JAMES P.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.James H.
Gas was only 1/4 tank, but e-mail from UHaul said its was 1/2. Took picture of gas gauge before driving away, in case there was a question at turn-in. Representative very professional and helpful.Jean B.
Customer did not leave a comment.James L.
Customer did not leave a comment.William I.
Gentleman signing me in did a great job. Very courteous. Very polite. Great jobKevin F.
Customer did not leave a comment.Lawrence F.