Customer Reviews for Super Suds Car Wash
(U-Haul Neighborhood Dealer)

336 reviews

1863 Rte 52   Liberty, NY 12754

(845) 295-0388

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(845) 295-0388

1863 Rte 52
Liberty, NY 12754

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Debra V. 
Rating:
5.0

Customer did not leave a comment.

loretta L. 
Rating:
5.0

Good truck Good service nice and clean

Jose Z. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

DEBRAA V. 
Rating:
5.0

Customer did not leave a comment.

KALIFA D. 
Rating:
2.0

The vehicle was vacuumed but not cleaned. We filled it upon return and still got charged for fuel. Not a very happy customer here.

JOHN S. 
Rating:
1.0

I had to pick up something to big for our vehicles, when I picked up the truck it had 14 miles to empty! When I dropped off the truck it was quarter of a tank . Which was way more than what was in there. Not only was it $228 for 2 days but then a additional $54 fuel charge . When I was there they gave away someone's truck which has happened 3 times there . Every time i have been there there has been a problem. Last time I rented a 26" from them I had to move my 4 bedroom house in a 10" box truck because they gave ours away . The time before that I showed they gave my truck away an had to drive 40 mins away to go get a truck , which up ended being a 3 day move . The guy is nice but highly dont reccomend.

Kristian S. 
Rating:
4.0

Thank you for your help today.

maria S. 
Rating:
5.0

Customer did not leave a comment.

Hamilton G. 
Rating:
5.0

Absolutely nothing. The place has good service. And friendly people

MaryBeth C. 
Rating:
5.0

Your attention to my needs were met with Patients, Attentiveness, knowledgeable and well-versed staff. Would recommend to family and friends if they need to rent a truck thank you for excellent customer service

MAXINE S. 
Rating:
3.0

Customer did not leave a comment.

Francis G. 
Rating:
1.0

Horrible experience. Will not use Suds and Duds again. Usually the service is just bad, but I deal with it because I need the truck. Even though I have the app usually there is an issue upon pickup so I call the day before to make sure someone is there. I was told that the person would be there at 3pm but leaves at 4pm. This worked for me because my pickup was at 3pm. When the app did not work because of internet issues there was no one there. I called the phone number on the door and was told “you will have to wait, I am at lunch”. When he finally came he gave me keys and contract. He gave me the keys for the wrong truck, and when I exp,aimed, was told “So”. Then he gave me keys for another truck and I explained I would need a new contract. I was told “That is to much paperwork, just take the other truck”. The only problem was that they were the wrong keys again. Was there an hour trying to get the truck and honestly if this is indicative of the service you endorse, that is a problem Very unhelpful and disrespectful! I usually rent a truck for humanitarian reasons twice monthly, but will never rent there again. Please do not direct me there in the future when I reserve online. Intend to warn folks via social media because this is unacceptable. Waited a while to respond to calm down, so hopefully I could be fair, but again, people do not need to fell insulted, minimized, and bullied by these folks. Martin

MARTINI C. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

MARKIVAN S. 
Rating:
4.0

Customer did not leave a comment.

Noemi A. 
Rating:
4.0

Manager Carlos at the Liberty location was very helpful and professional. Thank you.

JOSE S. 
Rating:
5.0

none

Andrew P. 
Rating:
5.0

You could of had the 10 blankets in the truck. They were not there I used my own comforters so it wasn't an issue. Also there was another charge for the dolly that I wasn't aware of maybe it shouldn't be in the truck if you can't use it.

Patrick C. 
Rating:
4.0

Everything ran very smoothly. Thank you.

Lisa B. 
Rating:
2.0

My vehicle was not there and noone let me know it wouldn't be. There was no substitute.

LORIA D. 
Rating:
1.0

This facility was very rude and unhelpful. I asked for a receipt and they it wasn't their job. Never again.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

JERIMYMICHAEL F. 
Rating:
5.0

This comment has nothing to do with the location. They were great and helpful. However, I reserved a 5x8 trailer and there was only a 4x4 trailer available the day of pick up. This proved to be very frustrating in completing the day's tasks, which would have greatly benefited from the trailer I originally reserved.

Hamilton G. 
Rating:
5.0

Customer did not leave a comment.

emil alexis C. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Very convenient picking up unit after hours….

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

xiverliz R. 
Rating:
5.0

Customer did not leave a comment.

Debra V. 
Rating:
4.0

More clearly UHaul facility.

Stacia G. 
Rating:
5.0

When i came to return eqipment at 3pm there was nobody so i left key in lockbox after locking uhaul, there is check engine light on otherwise truck run well, i put 12dollars gas but used only 5dollars app 12miles, hope i get refund or credit towards next use, thanks

SUBHASHR S. 
Rating:
5.0

Highly recommend this location. Very clean pleasant .and very helpful on answering questions. They have a lot of patience for people like me who always has questions

Trish S. 
Rating:
5.0

the best! keep it up

BENZION G. 
Rating:
2.0

More respect when approached about issues with equipment. I was told first thing "I was going to call the police on you". I had issues with there truck but also issues with job, I was held up and was explained to owner lady that was the case. I'm a busy man with fiid business dealing and fixing homes and home owners. That's money alone. I have a good moral and view on life and I am very displeased feeling like I was doing wrong and a criminal when 8 have the funds to pay. This is very wrong and should be viewed as poor operational and should be corrected to not have good loyal customers treated and felt this way. I'm very angry and now I have to deal with this as I got to go talk about 10000 checks.

CHRISTINEM K. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
4.0

Charged for 2 Gallons of gas when I only drove 18 miles.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

BRIANM T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
3.0

Customer did not leave a comment.

ROY H. 
Rating:
4.0

Customer did not leave a comment.

Siobhan B. 
Rating:
4.0

Customer did not leave a comment.

LouisBretagne D. 
Rating:
5.0

Customer did not leave a comment.

DEBRA V. 
Rating:
5.0

Great location will use it again

JAMESM II G. 
Rating:
5.0

The best place.!!!!

SADIK V. 
Rating:
3.0

Picking up the van was easy and worked out great. However, We did not get all the equipment we asked for (furniture dollys and pads) but were charged for it regardless. We are still trying to get this issue resolved but U-Haul has not corrected this issue yet.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

BORIS K. 
Rating:
1.0

Worst experience. I was sent to another location to pick up the truck after already arrived there. Then drove out 30 minutes to the next location. Then had to wait another 30 minutes once I arrived for someone. Then i was told that all the trucks there are already reserved for other people. I was so frustrated, after repeating what i went through to get a truck and being told theres no truck for me the man called someone and then suddenly i had a truck. The whole experience was very frustrating

Jose J. 
Rating:
4.0

Customer did not leave a comment.

Katie B. 
Rating:
1.0

Was easier than picking up, for sure.

darin B. 
Rating:
2.0

Customer did not leave a comment.

Michael P. 
Rating:
2.0

Had to go into a dark garage and the people there wouldn't come out to inspect the trailer. They said they would check it later and send me an email. Very unprofessional

John D. 
Rating:
5.0

Best Location Ever.!!!

Sadik V. 
Rating:
5.0

Customer did not leave a comment.

DAVIDEDWARD J. 
Rating:
5.0

Customer did not leave a comment.

RUTH P. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA W. 
Rating:
5.0

No improvements necessary. Excellent customer service. Friendly and accommodating.

ZOLISOLOMON K. 
Rating:
5.0

They were very nice, quick and they adjusted what we owed the next day when we didn't go as many miles as we thought we would.

Gerald I. 
Rating:
5.0

Cant think of anything to improve on. Staff were very pleasant, efficient, we were hooked up with a van immediately and drop off was a breeze. Thanks!

CHRISTINEELISE R. 
Rating:
4.0

The vehicle had a steering issue, the business manager was notified upon return of equipment.

EULASJ F. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Nothing...it's fine

DENNISFRANCIS F. 
Rating:
5.0

Paul was very polite , professional and answered all questions. will rent from them again. Excellent !!

DONALDO V. 
Rating:
5.0

Paul was very helpful gave us the best service!

AHRON L. 
Rating:
5.0

Rental process acceptable.

ANAE F. 
Rating:
3.0

Customer did not leave a comment.

Meghan H. 
Rating:
3.0

1. Do not schedule pickups for a time when the pickup facility is closed. The mobile 24/7 pickup FAILED to work and resulted in a lot of wasted time and delay. The overall pickup experience was very annoying and disappointing and fell far short of expectations. The person that finally dispatched me was very helpful and apologetic for the FAILURE of the mobile 24/7 offering. 2. Ensure the windscreen washer is full before renting.

JOHNMARK R. 
Rating:
5.0

Customer did not leave a comment.

SHIMON P. 
Rating:
4.0

Customer did not leave a comment.

Avi P. 
Rating:
5.0

Customer did not leave a comment.

Benzion F. 
Rating:
1.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

MARCALAN J. 
Rating:
4.0

Customer did not leave a comment.

Leonard H. 
Rating:
1.0

Customer did not leave a comment.

J C. 
Rating:
5.0

Very friendly , very helpful.

GLENN I. 
Rating:
4.0

Customer did not leave a comment.

Ricky F. 
Rating:
5.0

Customer did not leave a comment.

JOHNT JR L. 
Rating:
5.0

Customer did not leave a comment.

THOMASH Z. 
Rating:
5.0

Customer did not leave a comment.

JOHNL H. 
Rating:
5.0

Customer did not leave a comment.

SHULEM N. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Stacey T. 
Rating:
3.0

Help customers check truck and check and set mirrors No one went over the truck with me I was just given a key and a truck number

Kevin D. 
Rating:
5.0

Nothing very good service.

Patti B. 
Rating:
4.0

Customer did not leave a comment.

ABRAHAM G. 
Rating:
5.0

Very helpful. Great selection of vehicles based on needs.

Todd J. 
Rating:
3.0

Repair the straps. They came off and moved twice while on road

Jaison B. 
Rating:
5.0

Had a very good trouble free experience. Pick up and drop off was quick. Would definitely recommend to anyone interested in renting au haul truck

ANGELL L. 
Rating:
1.0

We originally reserved a truck at Nikos in Roscoe, NY. We picked up the truck and returned home only to find water in the back of the truck. There was a huge hole in the roof. We then returned the truck. He cancelled the order. NOW, we had to find another truck. Found one available at Super Suds in Liberty, NY. Could not find the person to help us. Called Super Suds, the man said you just have to look around, that the man to help us was there. We then found him, but the bank would not allow two large payments on the same day because of the other truck. Now we had to get the okay from the bank. We did that, the man redid our reservation, we paid and left. We completed our trip. When we went to return it in St. Cloud, FL, we were told that the drop off location was in Orlando. That is not the one we picked. We had to drive 45 minutes one way to drop off the vehicle. Very frustrated and we really had a horrible experience with Uhaul. Would never recommend them to anyone.

ROBERTE G. 
Rating:
3.0

Customer did not leave a comment.

AMANDAM D. 
Rating:
5.0

The gentleman working help to complete our return of the truck. Very nice!

Karen T. 
Rating:
4.0

Make easier to pay bill.

KIMBERLYA T. 
Rating:
5.0

Customer did not leave a comment.

ABDUSSHAHEED A. 
Rating:
5.0

The service was excellent. The truck needed some front end work and the driver mirror kept coming out of adjustment. The truck did run well though and was overall very clean inside.

FORREST C. 
Rating:
5.0

Had difficulty with the on-line process so I went there in person. Very friendly and helpful.

CHARLESM G. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

JAMESWILLIAM W. 
Rating:
2.0

Truck was dirty and smelt of cigarettes. I had to contact u-haul because my truck was not ready for the scheduled pick up.

MICHAELJ JR L. 
No reviews have been submitted for this location.

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