The vehicle was in perfect condition when I picked it up, the service from the lady was great even thought I chose mobile pick up
Alexa B
Customer Reviews for Super Suds Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Closest to my home. Always have good vehicles. Easy online rental 24 hours.
JACOB NJose, the manager was efficient and reliable. Thank you Jose.
BARBARA MGreat attention professional and friendly
TYRONE VEverything already excellent customer service
JOEY SI was charged for 2 days. I brought it back early!
Carlos Rgood service
Juan SIf you have any difficulties, the application has a help options, use it, it works great!
Oleg BDon’t change anything! Everything was perfect!
ROBERT EI turned the trailer in, a day earlier than planned. Let us know that the funds were returned. Thank you.👍
MICHAEL MBetter verification for customers that consistently use for mobile pickup
Gerald BThe online experience was very good. Simple and understood what the price would be. Entered cc info to hold & confirm my reservation. It was originally scheduled for a 930am pick up on a Sunday morning. The night before the time was updated to 10am with an email notification. We arrived ~1130am. The man at the counter was aggravated and said that we're lucky that he didn't give our rental away. Generally it was a bad customer interaction and we won't be back to this location Super Suds Car Wash in Liberty, NY. There is a U-Haul option at the Sunoco in Parksville, NY which we have used in the past that is very good! The only reason we did not use the Parksville location is because they did not have the size truck needed. Definitely do not recommend this location as there are quite of others nearby options.
japheth fPoor attitude from woman who dealt with my reservation, rude and lied about gas level on truck, shouldnt have signed the papers but was moving and only truck to be seen for miles. The worst part was she claimed my reservation never couldve possibly gotten past her even though the location at interstate auto run by locki who was amazing set up the reservation through his acc for me and confirmed the truck.
DILLON Ji didn't interact with staff
VICTOR MDon’t change
ANTHONY JLocation is hard to find. It has a sign on the door referring you to a steel building behind the laundromat. The rental location is in the building with the sign!!! It’s quite confusing
RALF LAlways the best .!!!!
Sadik VTruck was clean but in dire need of maintenance. Check engine light on, muffler need replacing, traction control error light, engine badly knocking. I only used for 25 miles, glad I didn’t need to go further.
David SVery friendly and prompt service. The attendant was well prepared, knowledgeable, and answered all my questions without delay.
John RWhen I returned my one way rental from Connecticut, the return area and office was suppose to be behind Super Suds Car Wash but it took me a while to find the office.
robin bThe 24/7 ser
Mahmoud ANa
Allan MNa
Allan MGreat Customer service.
DIANNAL Cmr jose was very nice and helpful making it a very pleasant experience
Benzion FJose was helpful and accommodating
Lucas HThe Van stinks and pulls to right very bad. Not satisfied.
Lawrence mVery professional and courteous.
Robert RJose is the best! He's so reliable, friendly and professional.
Martin CTrucks could be updated.
Bais YOnly issue: Not well marked, at all, very hard to see from the road. In fact, we missed it the first time.
John CGreat job Thank you so much keep up the good work
victoria kThe process was simple and the vehicle ran very well. Thank you.
GARY SJose is a major reason I rent trucks from this location. He is very responsible, reliable and very kind.
Martin CWas over charged
Derek GEasy in & out
Michael MWhen I reserve a vehicle, I expect that vehicle to be available. If not, offer me the next size at the same price.
Stanley WIt was never communicated to me that there was an issue with the return. I called the uhaul number because the location was unreachable.
kristen hThere was some confusion about the return spot and we ended up returning the equipment to the wrong location and I got hit with a $284 charge. I offered to return it to the correct location but the uhaul representative at 877-797-1466 said I couldn’t do that. I even offered to pay for another day if the place lost business because of the mix up. This policy is absolutely aweful and I will NEVER rent from uhaul again. The blond woman who works at the super suds car wash uhaul is awful and nasty
Michael MJose was awesome.
JEREMY BStore opened on time , saleswoman was professional, kind and pleasant.
Simmie WIssues at pickup and while we had the equipment. These issues have to do with U-Haul in general, everyone we spoke to on the phone and via chat. The man that eventually helped us on site was very nice, once they realized we had a reservation. We wasted 45+ min at pickup and then hours trying to get assistance from U-Haul reps by phone and chat. This was a terrible experience.
Jarrod LMake sure the person running is on time and nice instead of being miserable
Rosenary KGreat customer service
Joey SVery nice people it's a pleasure doing business with them
eli mHad to do everything online
Paul SDifficult to find. In an in marked building behind a car wash
Gregory TVery helpful and friendly staff they made sure we had a great experience
PAUL CWe received an old model van. No USB ports and missing knobs. It was not very clean from dashboard to back storage. There was confusion with our final bill. 2 bills arrived. One was double what it should have been.
JOHN SJose is an extremely reliable and easy to work with uhaul rep.
Martin CI would appreciate getting a receipt for this completed rental.
Bais Y