The person that helped us was very kind! She was super friendly and helpful.STEVEN M.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAVID K.
Excellent service, equipment and friendly helpful employees.Timothy Y.
Customer did not leave a comment.Margarito G.
No contact drop off due to covidrobin K.
Customer did not leave a comment.EDWARD D.
Customer did not leave a comment.LISA S.
Class A site and staff. I've been renting trailer every 2 - 3 weeks for past 6 months and the process goes perfect every time. Always friendly and expert.russell A.
None as staff was very polite and helpful throughout the process..She explained all aspects of the rental in a very easy mannerFred G.
Jennifer was very professional efficient and covid-19 clean enjoyed my experience and she was efficient and made sure I had everything I needed. And the lady that I drop the U-Haul off with was very sweet and very accommodatingMELANIE D.
Outstanding manager at the 28th Street Paso Robles location!Robert S.
Thank you super storage for all your help and your patience you prevailed and provided great customer service can't say enough how great I appreciate all your hard workScott C.
Customer did not leave a comment.JERRI C.
Customer did not leave a comment.Daniel J.
Customer did not leave a comment.Russell A.
Customer did not leave a comment.RONALD C.
I was able to book online for same day pick up. The process was fast and easy!ANTHONY W.
I reserved a 20 ft truck. I received a 15 ft truck. This forced me to make several more trips than scheduled which created more cost for me in terms of cost per mile. Quite upsetting and not what I signed up for. The one bright spot was Jen. She was great!TIM G.
Randomly closed for drop offsGarrett H.
eXCELLENT CUSTOMER SERVICEFRANCES V.
Customer did not leave a comment.John E.
Customer service was above and beyond! Drop off was very easy! Thank you for the excellent service, we appreciate you taking time to take care of us so we didn't have to go back later! We will definitely recommend your service to others!Nevorah C.
Having to drive 35 miles to pick up a trailer is bad business. If I didn't really need it I wouldn't go that far to pick it up. Then the 35 miles back to load it the trailer bounced so bad that I was afraid it was going to come off the hitchDOROTHY P.
Everything was great!David A.
Customer did not leave a comment.WILLIAM C.
Having to take a picture of my license and scanning the back is a real pain in the neck.Hier D.
Customer did not leave a comment.Scott T.
Jennifer ( I hope that was her name because she is awesome) was super attentive and calm. She totally helped me and got me on the road to do the much needed move project this busy mom had to do. Thank you! Will definitely be back if our local guy isn't available. :)Elizabeth E.
The storage facility was not open, yet my contract was through 8:30am. I did find a helpful sign, showing how I could check myself in, and take the trailer off. I've used uhaul a number of times and it went fine. I left on street, along the curb, and hope that was fine.Bill M.
The website is unreliable. Despite having multiple locations in my area there were no trucks available. None of the trucks listed within a 100 mile radius were correct. After finding no nearby trucks I signed up for a 15 foot truck and received a call telling me it wasn't actually available. I had to use a 26 foot truck close to 90 miles away for a job that could have been done in one trip with a 10 foot truck. forcing me to drive twice the normal distance at 89 cents a mile in a behemoth of a truck. The staff at the location I got the truck from was great. Helpful courteous and friendly. Please work on your site. Customers deserve to have accurate information and a reliable selection of vehicles even if they are online.Alejandro R.
excellent and easy - i would come here again definitely!Betty T.
The customer service person was professional. There was no equipment or supplies on site to fix the broken tail light. We either had to call roadside and wait hours or pick it up the next day which was not feasible because we were relocating due to military orders.Clifford P.
Customer did not leave a comment.John R.
Amanda was the bomb. Right on the email, and the quote. Great customer service.CHARLES C.
Staff was very cordial, professional and accommodating.Scott P.
Customer did not leave a comment.Kim A.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.Jerel H.
I would like to give a special thank you to Amanda who helped us. She was friendly and knowledgeable and made our rental very easy and professional.MARTIN P.
This agent was super nice. Was a few mintues before closing, but she stayed late to check the truck in.Treva F.
Service at this site was excellent.John P.
Open earlierKristine W.
The checkin was not smooth through the app. Thankfully Jennnifer was there to fix things and get us on the road.Lori B.
Nothing, Jen was great. Very professional. Helped with everything. Even gave us a soda and water. Great person.earl M.
Customer did not leave a comment.Mary H.
Jennifer was awesome. She was super busy, handled it like a pro. Hooked my trailer up and off I went. Thank you!marcy N.
Customer did not leave a comment.Jerry M.
Customer did not leave a comment.Don W.
Customer did not leave a comment.Kristen H.
Customer did not leave a comment.John S.
First class operation. Equipment always ready and staff is excellent.russell A.
Customer did not leave a comment.JORGE A.
I appreciated the friendly service. Also appreciated the staff wearing masks and keeping their distanceZoe H.
I Hate the 1-800-GO-U-HAUL, they are the most clueless organization I have ever dealt with. They have no idea where there trucks are and in a 4 week period, screwed up my reservation costing me time and money. The site people are awesome. I will never call the 800# again unless I want to be disappointed again.Todd R.
I always rent at this location for all off my Uhaul needs. They're always friendly and very professional. I recommend Super Storage/Uhaul, on 28th st, Paso Robles, Ca.Claytina N.
Customer did not leave a comment.Joshua F.
I would not recommend using the 1-800 # to reserve anything. Call the units direct as I had reserved a truck in the Atascadero location and they assured me they had on. 15 minutes before I was suppose to pick it up, I get a call from the location who said they didn't have one. They also couldn't tell me who did. I called on paso location who told me they did't, but the other location did. They were able to help me to get up and running now only 30 minutes behind schedule. I will always use the Paso location 95% of the time.Todd R.
Customer did not leave a comment.Juan A.
I had a great experience with this U-Haul site. I received efficient and respectful service. I would definitely recommend them to a friend.CARMEN B.
This is the second time where I rented from UHaul and the website price no where near matches the final total. The total has been 3 to 4x the amount originally given on the webpage. Ridiculous.ABEL O.
Nothing. The service was great and Jen did a fantastic job representing your company. I'll be backDWAYNE H.
Very kind and barely let me get out of the truck before she was unhooking it. She even ran ahead of me to open the gate for my exit.Shane C.
The young lady who helped me was very friendly & knowledgeable about the 6' x 12' trailer I rented. The trailer was in very good condition, as well.Robert K.
Amanda did an amazing job for us and will recommend to friends and family.Rick L.
Customer did not leave a comment.RON S.
Very kind and nice experienceRICHARD L.
Customer did not leave a comment.russell A.
The inside of the truck was dirty & given the current situation with COVID 19 I'm appalled! Also, I ordered a truck in San Luis Obispo and had to drive 30 minutes north to Paso Robles to pick up the truck! They gave me a 35 mile credit but not a gas credit for the 30 miles if need to drive back to SLO where I would begin my move!Audrey S.
Customer did not leave a comment.Nicky O.
Customer did not leave a comment.Gregory R.
Great managers, always helpful and accomodatingrobert A.
Greatly appreciated safety measures in place due to Covid. The customer service was excellent - very helpful and felt safe.Dale U.
Customer did not leave a comment.RODRIGO D.
Customer did not leave a comment.JOSE R.
Top rate care for details and friendly service! Thank you!MARC D.
Customer did not leave a comment.Frederick M.
I was extremely impressed with the customer service. She was very courteous and helpful and represented your business well!PATRICK M.
Customer did not leave a comment.ALEJANDRO M.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Robyn H.
Customer did not leave a comment.Edward C.
Can't think of a thing! Check in went like clockwork.Gerald H.
Customer did not leave a comment.Matthew R.
THE DROP OFF HASSLE ON THE PHONE WAS REAL LONG AND COMPLICATED. THE NOTE A LOCATION SAID IT WAS SIMPLE BUT ITS NOT.JON W.
Poor attitude/ Poor comunication/ Right tire was half way flat after only 15 miles and not even loaded yet!/ Drop off location was agreed to before pick up but then changed after i paid $$$$ without my consent!!!! Had to seek assistance from Az. Dealers to finalize drop off !!!!!! Would NEVER rent from this location again!!!Roger C.
Street drop off was efficient.DALE W.
The on-line pick up is still not easy.Lynlee B.
I showed up without a reservation as they were closing down for lunch. They were really nice and got me the equipment I needed. I have rented from them on several occasions and I highly recommend them.Neal E.
Jennifer was amazing!Ron S.
Customer did not leave a comment.Manuel S.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Kathy L.
Whoever helped me both days (very nice lady) was awesome. Great experience :)Dan Q.
It was very difficult to check in and out. It took almost an hour at both locatiins. The Uhaul online service needs to be made easier. It is very frustrating.LYNLEE B.
Customer did not leave a comment.Adrienne L.
Her customer service was greatJune C.
Customer did not leave a comment.Kent H.
Video should explain that there are prompts on getting your truck as you go along.Leroy G.