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ROBERT Y
Customer Reviews for SuperStorage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was ready at pick up time. Ran smooth (although the air bag light was on). Easy drop off. Not much more you could ask for.
ADRIAN JLocation wasn't what I had reserved with a change to this location a day and a half prior top the move. It was supposed to be a self-serve, but per the employee, due to the current riots, not an option. However, I wasn't given a lock so when I went to return the truck (self-return) I didn't have a lock to secure the truck key. On the phone, the employee was informative and nice. In person, she seemed put out, didn't seem to like me asking questions; like we were inconveniencing her. For U-haul, if a specific location doesn't offer the type of truck I am trying to rent, DO NOT allow me to request that location and reserve the truck letting me think this is where I will pick up. To have Christian tell me a day and a half prior, and state, the new location is only .5 miles further (more than I want when I am walking and then packing a truck) is NOT good customer service or support. If your website allows me to reserve a truck at a specific location, it should be available for rent at that location.
DIANA LCheck the condition of the tires
BRADLEY DI needed a pin to secure my hitch. This u-haul location did not have any supplies available to help me. I had to drive to a nearby auto store to get the pin I needed.
ERIC VFast and friendly staff.
JOHAN VWhen suggesting load weight, I would tell customer to load 60% weight towards the hitch. Front of trailer, or Back if looking through door opening could be confusing. Sticker on inside is correct. There is an outside sticker that noted load weight to front. Staff was super sweet and helpful. Always enjoy conversation with them at pick up and drop off. I would drive past other U-hauls to rent from them again.
STEVEN SJennifer was the employee who assisted me. Love her!! She's very personable and made me feel at ease
Stacey MTruck was a little above 1/4 tank returned with same amount of fuel now being charged almost 100 dollars for gas seems to me looks like someone is using equipment at the job or lazy and doesn't check in equipment like they are supposed too and going by customer word
DANIEL NThis area needs WiFi badly if self checkout is required. Both my TMobile and AT&T had poor signal here made the whole process frustrating because of the painfully slow loading times in the app.
Steven PBest & friendly people I could ever encounter
AARON BThe truck had a lot of miles on it, was very loud and drove rough. I explained this when I dropped the truck off. The input was well received and the rep explained she had someone coming to look at it.
Mendi LThe customer service agent at the pickup location was very pleasant and personable. A great experience.
GORDON LJennifer and Amanda are Spectacular!!
JOANN LThe Lady in the office is super friendly and very professional. She always explains everything in detail and makes sure you don’t leave with any questions unanswered. I’ve rented numerous times over the years, from this location… never been disappointed.
CLAYTINA NWe received excellent care and support from Jennifer and Amanda! Truck was ready on time, and we also rented a storage unit. We truly appreciate the 60% off promotion for the first month's rent!
ROBERT KJennifer is a GEM❤️ She was beyond helpful, kind, supportive and informative. She helped me select the correct towing accessories, so I will have them on hand for all future rentals! Every time I’ve rented from her I had nothing but an exceptional experience!!! Way to do a fantastic job Jennifer!
MELISSA PEmployees were very professional as well as friendly.
KERRI COutstanding service by a very knowledgeable and friendly employee. I would most definitely return for my future needs. Thank you and Happy New Year
FLEMMING DA very nice lady helped me and it just took a few minutes.
WILLIAM PThey did great job
MARK FGreat service
ANDREW CSuper friendly girls 🤞🏼. Great customer service !!
Maricela LEasy, fast and simple. The truck was a bit worse for wear but that’s kind of what I expected.
THOR AThe young lady that runs this facility was extremely helpful, polite, and is an asset to the company.
RICHARD WExcelente
LUIS ATruck was well maintained, clean, and ran well. No problems, no issues.
RICHARD BGreat rental process!
TINA PCustomer service was very rude. When i asked a question she responded in a way that i felt like she felt that was a dumb question. Had trouble loading pictures of truck and license plate before i left facility. Wouldn’t load outside because i think of bad internet.
Kent LCustomer service is great, hours are rough closes super early at 4pm. This particular truck the 15 foot model had a few dangers. It had no back up camera but the 10 footer did I rented a week earlier. Then the 15 foot truck had an intermittent air conditioning really rough on a 105 degree day. And running it was really rough from 50mph to 60 and a Truck That size especially loaded wants to run at 55mph on the freeway and it’s frightening when the truck is vibrating and knocking.
JAMES SThere was no one there. Called U-Haul and got the most amazing and helpful lady. She walked me through setting up my iPhone for locating the place and helped with everything. Didn’t get her name but if you can track her through my contract number give her a raise! Really really helpful. Trailer towed great too. Only problem is left turn signal doesn’t work but reported that already. Thanks again to the helpful lady
JAMES CGreat people work there. Extremely helpful ans easy to deal with. An asset to uhauls persona
ROBERT CJennifer was amazing and worked on finding the best option to suit our needs. Out of all the past negative experiences picking up uhaul vehicles she has single handedly redeemed the my faith in uhauls customer service.
WILLIAM EI didn’t get the name of the young lady checking me in, but she was terrific! Kudos to her!
Jim TConvenient. Fast. Friendly.
JOHAN VSame as above: The first location NOHO shopping supplies (12814 victory blvd) DID NOT have my truck as agreed to in the contract. NO ONE was there and the business was CLOSED! the first call I made to a customer service rep (Tess, I think was her name) at around 7:05 am was not helpful and blew me off. She gave texted me a phone number to U-Haul that was most staffed until the following day. She transferred me to the number which I am sure she knew would not be answered. I called back and the second service rep set me up with another location and reservation for later that morning. Overall, the service at U-Haul was either GREAT or HORRIBLE. Please keep the good employees and service centers and get rid of the bad ones!
Jose CLong wait and computer hiccups. Interior smelled like smoke and was overall dirty. I was swept out.
JANET JI needed a 26'truck, but they only had a 15'. This meant I had to make two trips instead of one.
PETER WGood customer service for paperwork, but no one told me they were closed for lunch, so had to wait an hour for pick up
Jan DThe truck was given to me dirty and I was charged because the lady saw one moving strap in the back
Jose NThe statement "drives like a van, hauls like a truck" is not accurate for any loaded moving vehicle 20' or 26' in length. The 26' supermover Truck we had certainly did drive like a truck. At best, we avg 8.6 mpg and usually 7.8 mpg.
Brian DThe person we returned the truck to was excellent, and very helpful with referrals for moving and cleaning vendors.
David MThe lady was very rude, not friendly at all. Even with her poor attitude, I told her to have a good day and there was no response what so ever from her. Definitely not a location I would recommend.
Jennifer HIt would have been nice if your truck descriptions had more information. I rented a small truck (10 ft) because I didn't have a lot of items to move, but we had to make multiple trips to get everything transported. I was focused on the "1 Bedroom Apartment" descriptor but maybe include examples of what that means?
Karen CHave to say the the boss/owner really screwed up our pick up but she has an employee that is absolutely fantastic, she has helped me before and she made things right on this one very quickly She really represents Uhaul well.
SCOTT FThe lady is excellent where I picked up at
John LThe staff was very nice and I have no complaints
Jeffrey LQuick and easy transaction. The woman there knew what she was doing and was quick and efficient. Much appreciated.
AnnaMarie VEasy and fast
ANDREW YFind someone who absolutely does not hate her job as much your current representative does! Both times renting a truck there was not a pleasant experience at all.
Thomas DThe truck we received had to be returned because it had a something wrong with it. They did give us another truck that worked good. We were on a tight schedule that day but understood that sometimes things are out of your control when working with vehicles.
mike fAmanda our service person was knowledgeable & efficient in our reservation.
Clyde EMobile pickup took way too long to process.
KATELYN Nstaff is very accommodating and helpful.
Michael SThey were very nice and easy to work with
Mike DAn absolutely great experience, have rented many times from different places and this was the best. The person helping me was friendly, knowledgeable and really knew what she was doing Will absolutely return here and will recommend to everyone looking to rent a truck
SCOTT FNothing. Amanda was very helpful and professional. Thank you.
Mike GGreat service extremely helpful when programmed return location failed
SVEN LNo improvement needed. But I wanted to add that the woman at the front counter that checked us out was incredibly friendly and helpful.
kelly lI am rating excellent because the people here are so helpful and efficient and they always make it work out. And, I rated NA for clean and maintained because a panel on the floor of the truck popped out, making it very difficult to manuver around -- we got stuck in the hole a lot. Not exactly sure this is a maintenance issue, but it did seem like there were rivets missing that might have been needed to keep that panel in place.
glenna tI only need a truck, not all the extra stuff, so making a reservation is a little tedious having to go through every screeen saying 'No I don't need this'. What I DO need is the exact dimensions of the surface of the truck. Minus all the things sticking out! The little holder for the dolly I don't need. the wheel wells. And this time -- the big bag of blankets that was attached right at the entrance -- in the way of loading!!! Also, the bottom surface seemed to have been patched many times, which made it difficult to slide heavy things over. Wheels got stuck.
glenna t