Very professional and friendly.Lisa R.
Customer Reviews for SuperStorage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kathryn M.
Dropped off trailer after hours.Stephen F.
Customer did not leave a comment.JEFF D.
Customer did not leave a comment.Cynthia R.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Ian L.
Customer did not leave a comment.Leslie E.
Customer did not leave a comment.JEM M.
Customer did not leave a comment.Erik H.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.Rick C.
Customer did not leave a comment.Alejandro G.
Very quick service. The attendant was very nice and helpful. I would recommend this superstore to anyone.ALLEN J.
I was sent there to drop off because no one near me was taking equipment. This was a 30 mile trip one way to do so and was greeted with a yard that was full too.. reluctantly she took the trailer because of the length of my travel.. U-Haul should really pay attention to where they are sending customers specifically ones that travel so far to be accommodating to U-Hauls needs not necessarily the needs of the customer. This was unnecessary and should be the responsibility of U-Haul to figure out placement of equipment, not the customer! We should only be required to drop off at nearest location as this was a huge inconvenience for me.Kendall H.
Customer did not leave a comment.steve W.
Wow They did a great job, and so helpfulDavid B.
Dropped it off and out of there in about 5 minutes. She was very professional and very friendly.lana F.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.Donald H.
I dropped off my trailer before 5pm and when I arrived to Paso the Office closed at 4pm. I had no prior knowledge of this closing time. I also was charged another day which I'm disputing and hopefully correct immediately. Thank you for your time.. Nancy B.Nancy B.
Wonderful above average customer service!Ashlee D.
Customer did not leave a comment.Joyce H.
Customer did not leave a comment.Steven P.
Jen was wonderful. Super friendly, knowledgable and wow! is she strong! It was nice change after a bad experience at Michael's Upholstery when I was told on the phone to "Go somewhere else for my rental" after I arrived at 9:00 am for an 8:30 pick-up time. I have never experienced an issue with having to be there at the exact time; and I have rented a lot of Uhaul and Penske vehicles/trailers!ELIZABETH B.
U-haul always takes care of my needs! No hassle, great service and prices. Jennifer was amazing! She gets 10 stars. U-haul will remain my go to for any moving needs I have. Thank you for making it so easy!Dan O.
Customer did not leave a comment.Harry W.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.BRIAN F.
They helped me sort out my drop off and how to drop off since my drop off given was a town in the opposite direction and wrong-they helped me!!Lori B.
Jen was fantastic! So easy to drop off. Thank you!Franziska B.
Customer did not leave a comment.Olivia G.
Customer did not leave a comment.TED G.
The girl I returned the trailer to was very accommodating and friendly. She also unhooked the trailer and wheeled it in place with no help. I wanted help her but she said had it under control and she did.I had a very good experience with U-haul on both ends.Steven G.
Customer did not leave a comment.JOSE D.
Customer did not leave a comment.STEPHEN M.
Pick up was quick and painless. Outside of the trailer was dirty, but inside was cleanErik O.
Everything was great.PATTINA C.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Salinas W.
Customer did not leave a comment.ANGELA P.
Jennifer and Amanda were extremely helpful when we were trying to understand the early pick up prior to the U Haul office hours. Jennifer was extremely helpful in the actual pick up procedure and return check in. I have already recommended this location to other friends. Thank You U Haul and your Staff. KennethKENNETH L.
Customer did not leave a comment.NINA N.
Helpful, polite and very helpful. The two employees were awesome.Kevin H.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.BENITO F.
Best of the best.RUSSELL A.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.BRENT F.
Customer did not leave a comment.LEO W.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.MICHEAL W.
They lady receptionist really made things easy and pleasant. Give her a raise!CHRISTOPHER H.
Customer did not leave a comment.BILLY C.
Customer did not leave a comment.MARISSA P.
The staff was knowledgeable, pleasant, courteous, and hard working. No complaintsCHRISTOPHER H.
Customer did not leave a comment.MATTHEW J.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.WILLIAM M.
Jennifer was very professional - you can see she is very good at her job and cares about the customer. I usually don't give feedback but she is excellent to work withâ€¦ and reason I went with This U-Haul location. Thank you J JW - Johnson ControlJERRY W.
Customer did not leave a comment.GERSON H.
I used mobile turn in so I did not interact with anyone here. Keybox by front door was convenient.James C.
I called to see if I could drop off the trailer after hours, rep told me yes I could do this but did not tell me there was a $20 fee for dropping off after hours.LOIS S.
Everything was super easy and everyone was very helpful...moving is stressful enough this was a great experienceJOHN L.
Jennifer is a real professional and really takes care of her UHaul customers!suzzanne S.
Customer did not leave a comment.PHILIP R.
Friendly, accurate counter helpJOHN N.
Representative was extremely helpful. On return of the trailer she had 3 customers at once and did the final check for us plus she made time to call me and let me know it was done. We were very happy with her service!Gregory P.
Customer did not leave a comment.ALEXANDER M.
Customer did not leave a comment.Soren R.
Customer did not leave a comment.Erin T.
Nothing to do with staff, this complaint is in regards to the truck not having a ramp! I specifically rented it for the ramp for appliances. Very disappointed.Veronica G.
Customer did not leave a comment.BROOKE M.
Customer did not leave a comment.JIM W.
Customer did not leave a comment.William S.
Customer did not leave a comment.CHERIL M.
Customer did not leave a comment.WAYNE C.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.ARTURO B.
Customer did not leave a comment.SHAWN S.
Customer did not leave a comment.MARK F.
Customer did not leave a comment.Dennis G.
The redundant contact need gets a bit tedious. It seems to me that once a client is confirmed reliable that you should only require contact with the client. Otherwise, love the U-haul services.JAMES M.
Longer office hours. I knew in advance they closed at 4pm, but maybe 5pm? Online drop off is tedious and much slower than in office. Doable, but tedious.WILLIAM M.
Customer did not leave a comment.Glen K.
Customer did not leave a comment.MARC B.
Could not get a hold of anyone here. Took 40 minutes to get photos of trailer to upload on web site. Same for the truck at drop-off. When you let off of gas going down hill, truck down shifted and redlined tachometer every time. Bad choice with V10.. Needs a Diesel engine or go back to 460cid V8. Would be much better on gas! Not impressed with the truck at all, but it did ride ok. Only got 6mpg, truck half full and pulling Toyota 4 runner.Michael A.
Customer did not leave a comment.WENDY B.
Covid causes separation but they handled it well.TERRY S.
Customer did not leave a comment.NICOLE G.
Customer did not leave a comment.AMANDA M.
Staff was courteous and helpful, and even though it was obvious they were busy, time was taken to be sure I received necessary information and instructions.ROBERT G.
The people were excellent! Friendly and helpful. The owner makes them foloow San Diego rules for the scamdemic? REALLY? We need to start asking if they work for a REAL, NORMAL company or if they are paranoid about nothing!ALAN H.
Friendly staff.MICHAEL S.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.David B.
Have a more available phone attendant.SCOT B.