Nothing, experience was terrific.
Dolores H
Customer Reviews for Supreme Paint & Dent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
On 2025-10-22 at approximately 14:40, we picked up a trailer at the Supreme Paint and Dent 4408 61 Ave Leduc AB. Myself Leane Koski and my partner Tyler Keller went into the office where we were greeted by a German Shepherd dog. After the check in process was completed, Tyler, Camille, Zeus (the dog) and I went outside. Tyler and I got into the truck, Tyler backed the truck down the parking lot to the location of the trailer. When Tyler exited the truck he said to Camille: “will your dog jump on my truck because I have 2 little dogs inside”, Camille responded and said “no he never jumps up, he doesn’t even shit in the yard”. The dog jumped up on the drivers side rear door leaving deep, significant scratches from his claws. I could hear the sound from the inside the truck. Tyler said to Camille “Jesus fucking Christ, or what the fuck,(to that effect), this is my first day driving this truck”. Camille walked away, and then Phil came out and said “need to fucking calm down, your truck already has damage and rust, here’s $20 go get someone in Edmonton to fix it”. Camille and Phil kept talking at Tyler, they were being rude by saying our truck is in bad shape, and blaming Tyler for being rude. After the initial event. Tyler hardly had a moment to say anything because Phil and Camille would not stop talking. They acted very inappropriate, condescending, rude and verbally assaultive. They told us we are not welcome to come back. I was sitting in the passenger seat the whole time, I did not speak, I just observed. The way they handled this situation was extremely unprofessional. For a moment I feared that Phil was going to assault Tyler. I was ready to call 911. The damage on the truck that was caused by the dog is significant and will be required to be repaired. $20 that we left on the ground would not be sufficient to cover the cost of repairs, we will be getting a quote once we get home. For context: Today we are going to pick up a logging we just bought from a gentleman in Lac La Biche. We were required to rent a trailer to haul some log truck tires. We drove from Grande Prairie to Hinton to get some equipment. When we left Hinton our next stop was going to be a UHaul in Edmonton at 21818 Stony Plain Rd NW Edmonton, AB T5S2C3. Our reservation was changed to the Leduc location when we were already on our way. We picked up the trailer, and drove to Lac La Biche. We picked up our new logging truck and had to drive back to Grande Prairie.
Leane KHad a great experience, the employee was super friendly and happy to deal with!
Trevor BTo get the key on week end was terrible
SAM OThe owner of this location was so helpful and made sure that I will have the best equipment for my travel. Highly recommended!
Joshua DWhen I booked the reservation I initially just did the truck but realized I would need a utility and appliance dolly, so I added it to my reservation. when I got the truck I only got the utility and was never informed that the appliance dolly was unavailable. So I ended up drive around to two different places cause the first one apparently did have it in stock when the lady told me there was. Lucky the second location had one but I should not have been doing that wasting time for something I should’ve been informed about or not to be able to reserve if not available. I was not happy.
Elise KThe receptionist was rude and seemed forced to work for free.
Mohammed AYoung guy there was rude and sarcastic
Kevin SBe honest
Judith CNothing to improve! This location and owners were a pleasure to deal with!
Philip PThe vehicle was mostly clean, however had some small coffee spills near the drink holders. As well one of the lights was damaged that I noted upon pick up. More importantly I rated this way as the photos showing where the keybox were are outdated and not clear. Suggest details on where to find the key boxes be in the app or more clearly outlined. And finally, my BIGGEST complaint was that the truck was blocked in and I had to manually move around tow trailers, AND call for people to come help move a heavy one, just to get out of the parking lot. I ended up spending more than 30 mins just trying to leave with the rental I was already paying for. I was extremely frustrated that I was blocked in and as it was a Stat holiday I couldn't get a hold of anyone to address it.
Carrie CThe representative was a pleasure to work with. Informative, pleasant and helpful. She gave clear instructions and assisted with the hook up.
MIKI HFriendly, fast, efficient!
colleen gI most definitely will rent from this location again. It is run by great people who are helpful and very friendly. I would recommend this location to anyone who needs to rent any U-Haul equipment. I will do business with them again. Just wish I could give them a 10-star rating.
Heidi HService was excellent. Unit was clean, quick responsive service would strongly recommend to use. Thank you.
John HNo personnel on weekends for drop off
SEAN CAfter hours self checkout. Barely any place to park equipment.
BRENDA MHave the U-Haul computer system working to avoid a long delay.
Raymond HThe fellow who showed up as I was returning the trailer was rude. I parked the trailer the same place where I picked it up. And the same physical lication where I hitched it up. He said 3 x if I had “common sense” you would park it over there and not where I did, and that it was never parked where I returned it. He was rude then said that’s ok I have to move these myself all the time. If I was to park it where he wanted it parked they should have told me. Felt very disrespected.
Johanna Mwhat I can see it was professional and friendly thank you Michael
Michael TSubstantial Crack inches windshield that should be fix as it compromises the safety of the vehicle
Ingrid NThe tank was only 1/4 full. It was recommended that we fill it to 1/2 (which cost $100). We returned it basically at a 1/2 tank, so a $100 loss.
April SThe area for the U-Haul equipment was tight for maneuvering. No staff were involved in the return.
Blake CProvide : -Padlock for door -Cargo Straps -
Narad KAlways great dealing with the team here.
Gursandeep MVery personable
Yvonne SQuick and friendly service made for an easy user experience.
Cory CExcellent service, would definitely rent a uhaul from this location again. Five star for Supreme Paint & Dent in Leduc , Alberta.
James HGreat service as always!
Andrew STell the people who lie that they had to clean out the back of the truck to stop with the scam! I was very angry to find a cleaning charge of $25 and the truck was clean! There was only 6 items in that truck no boxes or papers and when asked for the pic to prove I haven’t been sent it yet so it will not be paid unless this is made right! I also noticed online this same place has had the same problems before with this cleaning scam!
Jacob GIt wasn’t open when we dropped it off but the yard was organized and clean
Branin MEasier way of dropping off equipment
Michelle BThe rental process was relatively smooth except for the location pickup. It changed from Leduc to Edmonton, then when my husband was at the Edmonton location, we got a call that the pickup location had changed back to Leduc. That made for extra travel for us and it was very inconvenient. Then when my hisband got back to the Leduc location, the attendant there said she had expected him all along (in fact, as early as the day I made the reservation).
Edward BExcellent dealer!!
Camille Jwas raining when I moved, and there was a leak inside top corner on driver side some of my boxes got wet. Very clean in cab and vehicle handled very well
Lorne MOne of the best vehicles ever rented from U-Haul.
Janna CExcellent customer service!
Christopher FThe owner Camille was exceptional. Very helpful and professional ans Very friendly.
Sozit PNo one was present. Left the key on counter and saw someone as leaving the facility and said dropped off key from a rental.
RONALD BAmazing experience mostly due to the staff at the location
HERNAN OVery good communication. Everything went as planned.
Warren JQuick and easy to rent and get on your way. Staff were excellent.
Norman WHave 2 workers during busy hours as there was a long wait.
Colton CAll around excellent experience
John HThe receptionist that checked us in was extremely professional and helpful. I would rent from this location again.
Patti SDon't phone 2 days before a move saying no equipment.
Brad SHave a truck ready and what was reserved so no hassle comes to customer at the day and time of move. Because what's the point of a reservation when you can't guarantee the reservation.
JOHN IGreat service. Great staff. Easy pick up and return. Thank you
Paul BThe lady who rented us our trailer was so wonderful. I was having nothing but problems with the app and she was kind and quick. She was a joy to encounter
Michelle SThe staff at this location was fantastic!
JEFF CJust have competent people and franchise owners who aren’t complete condescending trash ass holes
ERIC SThe lady did a good job.
Plaridel RPleasant and prompt service. Will use this location again.
Harlley SVery congested yard to drop off in. No issues other wise
Trent MI've been using U-haul lots , from different location , and the service was always surpassing excellence . At this location , the first day of location was very good , but at the return , the German lady swear at me , screaming , confronting , very rude at the point that myself I just about lost my mind and smash everything in this place . Shes a crazy woman .The other employees were very professional and explained to me the invoice very calmly even if we disagree but remained civil . I will still using U-haul , but never at this place and I won't recommend this place to no one .
Alain DOur truck had cut wires that impacted the break lights on the towing trailer, but the team at this location was incredibly accommodating and even had a representative meet us at our home to fix the problem. We were really grateful for their dedication to getting us on the road and loading up the truck so that we could move across the country the next day. 10/10 would recommend this location. They really cared about us and about getting us on our way.
Rikus N