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Amber P
Customer Reviews for Supreme Paint & Dent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Such a great experience with this U-Haul location! The customer service was excellent, everything was easy and straightforward, and I got an amazing deal. Everyone was friendly, helpful and made sure everything went smoothly from start to finish. I really appreciated how easy they made the whole process. I would definitely recommend this location and will absolutely use them again! Thank you Camille you are beyond amazing!
Dalyce RI had requested pick up at the 50 St and 128 Ave location in Edmonton. I was required to drive from that area of Edmonton to Leduc to pick up the 26 foot truck during rush hour. When i was called to say that I would need to pick up the truck at a different location outside of edmonton, i was told that i would get a discount for my time, gas and mileage.
Leanne BCustomer service on the phone and in person was awesome This is now my go to rental place Very friendly, helpful and a joy to work with Thank you so much
Stephen BThings where fantastic for my rental. Pick up was smooth. Help was provided. Drop off was quick and easy. Great customer service
Richard GService was good. Cargo trailer had to be swept out by the rep and he also helped hook it up to my truck.
Feisal JTrailer lights and signals did not work on drive home. I tried a different hitch adapter and also changed out the wiring to the adapter and still lights did not work. Something wrong with the trailer lighting.
Josef PVery friendly and accommodating. Great equipment
Linda MFriendly and helpful staffs, they were awesome to the tee.Thanks guys once more.
Joseph CThank you for taking great care of me!
Kelli RWorst experience of my life it is stressful moving and the owner operator was the worst experience we ever had with U-Haul she dident tell me I was being charged for being late and how much screamed at me on the phone yelling because I was late even though I called and the man who answered said nothing was booked no problem, the owner yelled at my husband because she didn’t like the way he parked the trailer and yelled for me to come out calling wifey rude rude worst never will go back there and I recommend nobody rent from them
adele lQuick and seamless rental process from pick up to drop off. What more can anyone ask
Michael ECustomer service was a 10 out of 10 The computer system was not working properly and the Lady working there did excellent in maintaining good quality service even though the system was causing her a ton of delays
Thomas BGood Customer Service
mike eWell, first of all, going to pick up a small trailer and seeing the condition it was left in from the previous renters is absolutely DISGUSTING!!! Even the owners of Supreme Paint & Dent were VERY unhappy especially when they wasted THEIR time AND my time AND my families time to go and pick up a trailer and it being left in that condition. Then to top it off, the trailer lights didn't even work. So we had to drive at 1:30AM in the morning with ZERO lights makes the drive INCREDIBLY safe. NOT!!!!!!!! The fact that I may have to pay for this on my end is completely unacceptable and I will make note to NEVER ever use U-Haul again. I will be contacting cooperate office in regards to this matter. About my entire experience completely.
Jeremy KQuick efficient assistance. Friendly and super helpful
dawn sI called to reserve a 15foot truck. It was written as a quote, not a reservation. When I arrived on Saturday morning no one was in the office ( which I was aware of, from a call the day before) . When I tried to use the app, there was no reservation ( just a quote). It took over a hour to get things situated, which left me 4 minutes to get home before my movers arrived. I was also told I did not have to return the truck till Sunday morning. When I returned it later Saturday night I was charged for having the truck longer than what was written on the quote. It is with great appreciation that someone from head office called and I was afforded a discount, along with a refund ( which I have not received as of yet). It was not a wonderful experience by no means, head office being helpful was the only thing that helped me.
Bruce CProvide equipment that was requested and paid for. Make sure that your location is open per their posted schedule.
Darcy GAshton and his entire family are a real pleasure to deal with!! :)
Leonard GThis place is very unprofessional, I do not recommend this place. I would watch your bill for extra charges. Definitely take before and after pictures of fuel level and kilometers/miles when renting any vehicle. I called back to ask why they charged me an extra $20 for gas when I took before and after pictures of gas levels. I got yelled at and talked down to because I was told I was wrong. Thankful for the U-Haul dispute line. Which the unprofessional guy told me to call if I had any problems with the bill. I talked to a lovely lady that I sent the pictures of fuel levels to, she returned me my money. I've rented U-Hauls before and they weren't quite as rough as this place. I do not recommend dealing with this place as there are a couple other places in Leduc to rent from. If they run their business like this with the U-Hauls, you got to wonder how they run the others paint shop business 🤔
Minnie DI had an awesome experience here today (July 7 around 2:00 p.m.). The lady who helped me was incredibly kind, genuine, and very knowledgeable. She took the time to answer my questions and made me feel comfortable from the moment I walked in. I’m new to Leduc, and she made me feel truly welcome. Great customer service like this leaves a lasting impression. Thank you for such a positive experience—I really appreciate it!
Thomas Khe charge for detailing for $25 i picked up the van are not clean after i used i washed little bit but he charge me for detailing
Daniel LPaid for the furniture dolly which wasnt in the truck. Would like reimbursement
Kyle NOverall, I am very satisfied with my experience with U-Haul. The rental process was fast, convenient, and reliable, and I appreciated how easy it was to pick up the truck. However, I was disappointed when I returned the U-Haul in Fort St. John. After I had already paid, I was charged an additional $70, which I was not expecting. I would appreciate it if you could explain why this additional amount was charged. Aside from this unexpected fee, my overall experience with the rental itself was very good.
Aldo COur U-Haul was a bit dirty when we picked up so we tidied it up beforehand The app/qr code does not work properly and there was no instructions to use the website instead so it took us an hour to figure it out for pick up
Ronda OVery friendly and understanding staff. Everything was clean and in great working order and they also provided support in ensuring I felt comfortable before leaving with the trailer.
Scott dMy main complaint, is regarding the dolly I ordered for my truck rental - and it wasn't included. I didn't realize the dolly was missing until I was already at my location, ready to fill the truck. Other than that, 10/10.
Matthew FEasy pickup and drop off.
Deric OExcellent!
Dan KI am not sure I agree with the gas charge would of been nice to been explained better to me What you see and what was expected of me Use of app explained better would of been nice Was charge $15 for gas Friendly nice staff tho
Dawn Ano one onsite after hours when i dropped off the key. the location was clean and maintained.
alex eVendor made an error on the account and then tried to blame the customer for the error and make a stolen item report. Not good business ethic.
Jody HConsider painting lines in your truck parking area. When I returned my truck, there was a space just barely wide enough to back my truck in, leaving maybe 4 inches of space on the right side, and just enough on the left to get out of the cab. The problem is caused by ... inexperienced (I'll be kind) ... drivers uncomfortable with (kindness again) backing vehicles up (or just driving in general ... oops). Perhaps painted lines defining parking spots would help guide those uninitiated to the mysteries of driving. On a separate issue, I had no idea that the papers handed to me when I picked up the rental were just information sheets, and not the contract. I was not aware there was a U-Haul app that I was to use. Checking the truck back in proved to be quite a prolonged and trying process. Thankfully, your help centre was able to guide me through sending in a photograph of the odometer that I had taken for my own records before locking the unit and returning the keys. I suggest asking your customers if they have the app on their phones when they pick up their rentals. I was't aware of the app at all until after I had secured the truck and keys.
Steven SGreat, friendly staff very efficient very helpful
Scott CService excellent
pat iNothing
Leonard GI rented a 6x12 trailer from “Supreme Paint & Dent”, yesterday 2026-06-17. The U-Haul system was down, so the person entered the information manually, I declined the CDW, paid the total charges of $41.95. I brought the trailer back before closing, parked it and attempted to go in to the office, there was a sign that said “Be back in 20 minutes”. I proceeded to disconnect the trailer when a black car pulled up, a women exited the vehicle, I asked if I could get a drop off receipt, she said the person that does this has left for the day, it would be sent out in the morning. Big mistake. The next morning, I checked my email, seen the drop off receipt with an extra $15.75 charge, $10.00 CDW & a $5.00 plus the GST on this extra charge. I called “Supreme Paint & Dent”, a lady answered, I asked why the extra charges when I declined the CDW. She said that U-Haul automatically puts that charge on when the system starts back up, she proceeded to give me a 1-800 number to file a complaint. I asked if she knew this, why wasn’t I informed of this? If this was known why they don’t check when the system comes back up to make the changes? I said that she should call U-Haul since this is what is done automatically and removed the charges. She proceeds to tell me not tell her how to run her business, to quit swearing at her, never come back on her property, if I do, she will have me arrested. She then hung up. I never swore at her or was offensive. I called U-Haul, they have no policy of automatically charging CDW or Safe Trip if their system goes down then starts back up. I had the printed receipt that was given to me with the CDW not check off, thankfully I keep receipts. He husband called me later and proceeded to threaten me, I just hung up.
William LGet someone that's interested in doing there job
Samuel NOpen at 08:00
Lester BNothing!
Leonard G10/10
Neil ISaid no to personnel helpful only because I didn’t interact with anyone. They were not open when I dropped off. All seemed fine. Only comment would be yard is small and congested. Maneuvering a trailer in the drop area is very tight.
Steve HCargo area had a bunch of stuff in it.
Steven VA quick cab cleaning and checking tire pressures before pickup would go a long way. It would also help to have staff available at the desk during posted business hours, or at least provide clear instructions if there will be a delay. As for the return process, if a customer can't park in the original spot because it's occupied, a little flexibility would be appreciated. I promise I wasn't trying to start a truck collection in a new location—I was just parking where there was room. Overall, a few small improvements to vehicle readiness, communication, and customer service would make the experience much smoother.
Chris BThe lady at the counter was amazing, haven't seen this kind of service in a long time.
Thibault MThis location has the absolute BEST customer service!!
Stacey VThey charged cleaning fee for no reason. It was dirty before and they charged wrongful for the fuel. I have before and after picture. They charged me 80 dollars extra illegitimate
Muhammad SEven though I told them i only needed the car hauler for May 15th and would be dropping it off early May 16th. The invoice stated I would be dropping it off on the 17th. My address was wrong on the invoice even after giving the rep my license, i live in Spruce Grove not Leduc. The clearance light stopped working on the way to High Prairie. I will be waiting to see if I was billed properly and that my deposit is returned.
WADE HBilling wasn’t totally disclosed. Was not told there was a cost per mile I put in the fuel I used and was charged for fuel. I was told the unit was the same price as another unit I was looking for but unavailable, but again not made aware of additional costs to use it. Wont be renting again.
Dwanye PNothing. Keep up the excellent customer service. This location is top notch
Michael AEasy Drop- Off.
Mauricio NIt was such a pleasure dealing with Camille. This is our second time dealing with this locations and everyone is so professional and accommodating. Thank uou
SUZETTE PNice people to deal with.
Richard S