Customer Reviews for Sussen Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sussen Self Storage

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michael K.
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The place looked great! I felt comfortable. It was an easy experience. Rick was awesome! I would definitely rent from them again.

jemetta C.
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I rented the truck on 9-11-20, somehow I was, I assume accidentally overcharged 100.00 dollars , it's now 9-21-20, and I am Still trying to get this situation resolved . No one should have to wait this long for returning of overpayment.

Ray H.
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I arrived to a locked building at 3:30 exactly on time. I rang the door bell twice and called customer service twice. Closer to or after 4pm a man opened the door and from that point on he was polite, helpful and professional. His excuse for not opening the door at my check in time was, "I was in the back."

Patrick Y.
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Orin H.
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Amy S.
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N/a

Kevin L.
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Michele B.
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James P.
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I was scheduled for 24/7 pick up at 8:30 am but had issues I believe due to a setting on my phone. The gentleman arrived at 9 and was very helpful and profesional.

Philip N.
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Erol D.
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Thanks to Rick for his help and professionalism. He did exactly what needed to be done in a courtesy way. Nothing but praise. Thanks

Sylvia G.
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Lynn D.
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Chisa E.
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michael P.
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I live 2 miles, 5 minutes from the Strongsville U Haul pickup facility which is where I made the reservation. HOWEVER, I had to drive to downtown Cleveland, over 20 miles one way and 30 minutes out of the way in order to pickup the truck. VERY INCONVENIENT! . I asked if we could receive even a small discount and we were denied. VERY DISPLEASED!

John S.
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The facility was 40 minutes late opening. It's business hours began at 9am, but no one showed up until 9:40am.

Donovan B.
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My family almost lost there lives using this equipment

Peter S.
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lisa W.
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Jahanzeb K.
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William B.
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I appreciated all the help I received from the owner the day before pick-up.

Kathy H.
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I am a very satisfied customer. Service was very professional.

Mike R.
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eugene V.
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Michael S.
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Jacqui S.
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DONNA L.
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Neal P.
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Christopher A.
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shannon B.
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Abigail K.
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Lisa A.
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Great customer service and help at this location, as well as return location in Warren, Ohio!!

Elizabeth H.
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Barry H.
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Lawrence L.
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Check tires for leaks before giving to customer.

Alicia A.
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Velma B.
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My experience with the employee was professional and friendly.

Joshua M.
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This facility is all around phenomenal. Both gentlemen up front couldn't be more courteous, helpful, and most importantly [to me]-- efficient.

Sara W.
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TEMELE L.
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VERONICA J.
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OLLIE T.
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DENIISE H.
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Very good service

Henry W.
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The dolly had bald hard tires. made harder to load and unload. Plus the truck had a "bouncy" front end.

Colin S.
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SANDRA S.
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SARAH D.
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Kent K.
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I scheduled my pick up for 9am, and the owner of the faculty didn't arrive to unlock the doors until 9:20am

Kionna J.
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Great customer service

SUSANE M.
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The UHaul Company charged my card 3 times. $1.00, $85.86 and $71.91. The $71.91 was the actual charges for the rental. Of course, I can't reach anyone to get my money back and plan to file a complaint as well as dispute these fraudulent charges with my bank. I will have to take off work tomorrow and go to this UHaul place to get my money back, and it had better be immediately refunded back in my account, since this transaction has caused my account to be overdrawn. Needless to say, I am very disappointed and disgusted with the service! And, will NEVER use this location again or refer anyone. Sincerely, Susane Marchmon

tamira G.
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Mark H.
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EDDINE D.
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Great convenience (Pick up and Drop off), Great service, Great Equipment, Great Rates... Thank you...

KENNYADA N.
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Ronald P.
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ILLIE B.
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Excellent experience... Very professional and accommodating. I would definitely recommend and will use again

HAROLD Z.
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fernando G.
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I would have suggested coffee and donuts, but I was processed faster than it would take to pour the coffee! Great service.

Kathleen C.
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Gaurav G.
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The van was smelling of garbage. It was a real disappointment.

DAN N.
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SHACONA C.
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The whole process was quick and easy, no wait time amd the staff was very personable. I would definitely use this location again.

Sharon H.
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send them to someone else.

CHRISTINA W.
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The truck was not ready as it had not been returned at the appropriate time, but they found me a replacement in a timely manner.

William J.
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My only concern is that the sales rep (the one with the motorcyclye) is often late. We'll schedule the pick up at 9:00 AM and he 15 to 20 mintues late, which is not good for my business because it makes us late with our deliverables. And my billing was incorrect with my rental a few weeks ago. Took over a week to get it corrected. I was billed twice in error, which could have been a huge problem if I didn't have enough money in my account to cover the overage.

THOMAS B.
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When dropping off the truck, the first drop off sent me to a second dropp off accross town. upon ariving at the second drop off, they sent me to a third drop off site because they couldnt take the truck. needless to say, I spent extra gas driving around town trying to drop off a truck because UHAUL was unorganized. I was then charged an extra refueling fee because the gas was slightly low to to the excess driving I had to do in order to drop the truck off. I WILL NEVER RENT ANOTHER UHAUL FOR THE REST OF MY LIFE!

WILLIAM T.
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CHRISTOPHER H.
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Kenton W.
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JAY A.
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Laura G.
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LISA B.
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Christine W.
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Santina P.
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Leon A.
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Larry B.
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Steve U.
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Vasily I.
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Ronald M.
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Cab was dirty from spilled drinks and food.

sharon F.
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keep doing everything the same. Sussen self storage, gave excellent service, and showed great concern.

Juliette R.
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The office there did a wonderful job. They were very friendly, professional and efficient. Couldn't ask for more.

WEIHANG F.
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People are friendly and helpful.

Kendra A.
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My experience was brief, quick, and convenient. I was even surprised to find out that this location even had Uhauls...glad it was near by. Great customer service. Will most definitely use this location again.

MAXIMILIAN L.
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Peggy C.
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Thank you.

NYOKA S.
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Jason D.
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Everything was great this time. No problems. Thank you for a positive experience.

JAMES W.
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Nothing everything was great

KEVIN M.
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LEONARD T. H.
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tracy H.
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Jack S.
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Employees of this location are extremely polite, friendly experienced and make sure you have everything you need to make a stressful move go smoothly.

Jaime F.
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TINA W.
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I had originally booked the truck through the location at E. 55th and Chester. when i got there, i was told they had overbooked and did not have the size of truck that i reserved. they told me i had to go to the above location. I was upset that even though reserved several weeks ahead, what i ordered wasn't i was supposed to pick it up. this is not very good business. thanks

Michael H.
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erica P.
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Greg P.
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The location was easy to access and the assistance was perfect!

JERALD S.
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Leon A.
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There wasn't a large selection of vehicles to chose. The location is a well traveled area..you should have a much bigger selection of vehicles there.

ADITYA A.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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