My location was changed 1 day before the rental despite placing the order 1month in advance. The location took 40 additional minutes to get to and another 160 minutes total between both trips for the person providing me transportation to and from. My online agreement called for having the truck for 4 days. The new pickup location demanded the truck be back the next day. I agreed knowing I would never rent from U Haul again so easy decision.
Steve S
Sussen Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cleveland, OH 44103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Walk with customer during pre check
Miguel BPerson was not accurate about the gas gauge in the vehicle. Had me sign that the gauge “is slightly less than half a tank” without looking at gauge. When I got in the truck I took a picture of the gauge and it showed less than a 1/4 of a tank with 59 miles remaining for the tank. The mileage was accurate as stated on my paperwork. Immediately had to fill the gas tank of the truck.
REBECCA SPeople filling the documents should check the vehicle for actual miles and condition before handing customers the keys, rather than trusting the info in their system and putting the burden on the customer.
Sassan RNothing they are the best 👌 👍
Willie W