The sale man was just and all some sale person g he e knows how to make your you are being given a good truck to use I will be using this place for now on
Percy W
Customer Reviews for Sussen Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Guys were fantastic when I returned the UHaul and process pretty smooth. The location is not the best and there was not much activity in lot - only one other UHaul present and mostly an empty parking lot. The guys who handled drop off were fantastic, though.
David PTried several times to contact agent by phone, during business hours. There is a message, but a message cannot be left. The customer service rep suggested I travel back to the location since no answers the phone. That's ridiculous. I'm supposed leave the comfort of my home because the Uhaul rep won't answer the phone.The next time I need a rental truck I will be sure to actually go to an official Uhaul facility. Will not recommend location 6000 Carnegie Ave, Cleveland, OH.
Marilyn MMake sure all accessories are included with rental.
MIRANDA GGood customer service and support
Richard GThe person who I picked up the truck from was very nice. The truck, however, was barely hanging on. It made the journey. But, really, it was in bad shape.
matthew LPickup was real easy! I left my car there overnight which made it super convenient. No major issues, and I was able to move everything in one go! Definitely would recommend/use again...
Wayne DNo need for improvement.
Aleksandar KI did have a problem using the app. Tried to check in and check out with it. I was able to check in at the office without a problem but when i turned in after the rental, i followed the process to check out and got through it except I couldn't get the lock open to put the keys in the lock box. Had to drop the keys in the normal key drop box
Robert DWould have preferred my first option to check out rental with an office.
Uwe SWe waited in the office for more than five minutes before someone could help us. There were at least three people working, but they were not in the office.
Norman MThis truck was left absolutely filthy and the pictures in the app did not have any of the damage marked in them. It was very time consuming to have to clean the truck ourselves as well as record all of the scratches, dents, etc.
Carissa CThe owner wasn’t present at the time of my pickup. Then had computer issues, which ended with an easy enough work around that seemed like he should have defaulted to when things weren’t working.
Elizabeth BVery professional communication and personnel. An easy experience, thank you!
John Bthe employee who made the lease was very polite and very helpful. I really liked the service
robsoen sNA....it was a great experience
Lucinda LCouldn't pick up at the location after driving so far to pick up..then the other location i drove to Couldn't rent the truck for oneway..Had to wait till the following day ..this location it was like playing a game had to figure out where the key was placed..this location the doors were locked.. and my dolly was not in the truck
Terrell CI have no suggestions for improvement.
micheal sThis father and son privately owned rental company is much better than the regular company!
Dale BThe car tire straps were attached to the dolly tangled and the attendant did not attach the dolly to the truck correctly. Avoid this location unless you know how to hitch a trailer yourself.
Katherine BLocation made me nervous but was well lit
REGINALD BEric of the staff was very knowledgeable and courteous.
randy hI was over charged
Charles SDon't make the customer run around and have the truck available so they don't have to wait wasting time.
KATHY JWe could not get into the facility and rove back and forth in the parking lot and tried to get into the locked door. They seen us through the cameras but no one came out to assist. We had an appointment. I have never been to that location before.
Yvonne IEasy to use. Very helpful employees. Great communication in the midst of multiple equipment changes.
Susan MExcellent customer service!
Phillip MThis is the first time I used this location. It was the best experience. Staff was very friendly and accommodating. I would highly recommend.
Roberta DThe service light was on in the truck. Other than that, it was fine.
Candace BThe customer service representatives are very professional and helpful and friendly. I will recommend this u-haul location to everyone.
RHONDA MI highly recommend this location. The customer service was excellent the staff went over and beyond to help. Thank you
Tamara BRay and Eric provided great customer service and made the process easy with no hassle.
Andrea CThe place looked great! I felt comfortable. It was an easy experience. Rick was awesome! I would definitely rent from them again.
michael kI rented the truck on 9-11-20, somehow I was, I assume accidentally overcharged 100.00 dollars , it’s now 9-21-20, and I am Still trying to get this situation resolved . No one should have to wait this long for returning of overpayment.
jemetta cI arrived to a locked building at 3:30 exactly on time. I rang the door bell twice and called customer service twice. Closer to or after 4pm a man opened the door and from that point on he was polite, helpful and professional. His excuse for not opening the door at my check in time was, "I was in the back."
Ray HN/a
Amy SI was scheduled for 24/7 pick up at 8:30 am but had issues I believe due to a setting on my phone. The gentleman arrived at 9 and was very helpful and profesional.
James PThanks to Rick for his help and professionalism. He did exactly what needed to be done in a courtesy way. Nothing but praise. Thanks
Erol DI live 2 miles, 5 minutes from the Strongsville U Haul pickup facility which is where I made the reservation. HOWEVER, I had to drive to downtown Cleveland, over 20 miles one way and 30 minutes out of the way in order to pickup the truck. VERY INCONVENIENT! . I asked if we could receive even a small discount and we were denied. VERY DISPLEASED!
michael pThe facility was 40 minutes late opening. It's business hours began at 9am, but no one showed up until 9:40am.
John SMy family almost lost there lives using this equipment
Donovan bI appreciated all the help I received from the owner the day before pick-up.
William BI am a very satisfied customer. Service was very professional.
Kathy HGreat customer service and help at this location, as well as return location in Warren, Ohio!!
Lisa ACheck tires for leaks before giving to customer.
Lawrence lMy experience with the employee was professional and friendly.
Velma BThis facility is all around phenomenal. Both gentlemen up front couldn't be more courteous, helpful, and most importantly [to me]-- efficient.
Joshua M