Customer Reviews for Sutton Marine
(U-Haul Neighborhood Dealer)

809 reviews

914 Park Ave SE   Aiken, SC 29801

(803) 648-2094

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 648-2094

914 Park Ave SE
Aiken, SC 29801

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

David Troy H. 
Rating:
3.0

Drop off location was closed when I got there, but it was easy to find, with ample parking. My only problem was in getting the online drop off app to work right, on my phone. No matter how many times I tried to share my location information, the app kept glitching. I finally gave up, because I knew I was in the right place, and I counted on y'all to figure it out.

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Colleen S. 
Rating:
5.0

The rental process went very smoothly. For any new customers, I suggest opening an account online prior to renting a vehicle. Your online renting process is very efficient and makes picking up the vehicle and returning it effortless. Thank you!

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer service is excellent. Easy to use location.

Stacy T. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

When i purchase my U-hauls from this location, my transactions and customer service is always perfect.

Adrain B. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
1.0

Customer did not leave a comment.

Shatisha W. 
Rating:
5.0

Outstanding customer service. Equipment was in great shape and ready when promised. Highly recommended.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
5.0

Very nice attention

Ricardo R. 
Rating:
5.0

Due to multiplIe questions that I had, I was at the store for about an hour. the 2 gentlemen took extensive care to make sure I was comfortable driving the trailer up into the mountains. I took much of there advice and had a very pleasant trip,

Catherine M. 
Rating:
1.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Victoria Z. 
Rating:
5.0

Customer did not leave a comment.

Tonia W. 
Rating:
4.0

No one was available inside. I had to look for some one to get unhooked, but they were busy. They treated me well

Neil S. 
Rating:
4.0

Customer did not leave a comment.

Anita B. 
Rating:
5.0

Easy transaction

Al G. 
Rating:
5.0

Easy pick up and drop off. Very Friendly!

Jim L. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
3.0

Business was closed when we dropped off although they were supposed to be open. We accidentally left a pair of sunglasses in the truck and included a note with the keys in the drop box but never got a call. Tried to stop twice at the location but again they were closed during business hours. Finally called and spoke to employee who said they never found the sunglasses.

J V. 
Rating:
5.0

Customer did not leave a comment.

TARA V. 
Rating:
5.0

Customer did not leave a comment.

Alvin A. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

No issues with the location, but your online and app check in rates a "zero." I spent an hour on the phone with a very helpful lady. Very bad experience with the check in process exceptfor the lady on the phone: the pre-check in was useless.

JONATHAN M. 
Rating:
5.0

Very quick easy rental and friendly service people.

Brian A. 
Rating:
2.0

The parking at this location is unsafe. Also not because of the location but because of my experience today I will not be a UHAUL customer again. The 19.95 on the side of the truck is completely misleading since it is twice that much for one day. My truck had only a quarter tank of gas making it nearly impossible to accurately replace the gas as well as inconvenient and cost me an additional $30. I had the truck for less than four hours and it cost $128. At least an hour figuring out the remote help yourself check in and check out including being on hold for 15 mins when I called the help number. I did not expect to pay for mileage on top of gas for a one day local rental. Again, I expected to pay $19.95 plus an insurance, taxes and maybe a fee since it is advertised as 19.95 per day. Instead it was a hassle and $128 for less than half a day. UHAUL had lost me as a customer.

JANETLINN W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Very courteous and helpful.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Trellis W. 
Rating:
5.0

Customer did not leave a comment.

DERI W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

Bushree F. 
Rating:
5.0

Order a dolly and it was not in the truck. The inside of the truck was not clean. Using truck share was simple and easy. I will definitely recommend this service to family and friends.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

TANISHIA G. 
Rating:
5.0

This might have been the best customer service experience I've had in a long, long time. Could not have been easier to check-in and return the trailer. The owner is a great man and I appreciate how easy he made it for me.

Stephen S. 
Rating:
5.0

The location is fine the online pickup and return procedures are terrible. I will think long and hard before doing that again. I wasted 60 minutes just trying to get the camera to work. U-Haul does a bad job infroming its customers how exactly one should check in on line.

john B. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
1.0

I need someone to get in touch with me ASAP 803-295-1792

TYWANNA M. 
Rating:
5.0

They were super flexible about my return of the truck.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Richmond L. 
Rating:
4.0

Dropped off while facility closed

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Ed and his staff were extremely helpful, courteous and professional throughout the process! When the time comes for me to use U-Haul again, I will be a repeat customer!

DWIGHT B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
4.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Ed was very helpful and made my move a breeze.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

Gonz C. 
Rating:
3.0

only complaint I have is that I needed 5 dozen moving blankets which was stated on my reservation. when I picked the equipment up they only had ! dozen and all I was told was thats all we have sorry which made covering and protecting my furniture very difficult

matthew S. 
Rating:
5.0

The pick up experience was great. Mr. Sutton was very knowledgeable and helpful with pointers.

JERRY B. 
Rating:
5.0

Nothing

Randal B. 
Rating:
3.0

I reserved a 20' Truck )7/30/21 online from Augusta GA Broad Street location for a one way trip to drop off Truck in Columbus GA. Confirmed my reservation Sunday, 08/30/21. Showed up at Augusta GA Broad St location 8:15AM Saturday 09/04/21 to pick up 20" Truck. The staff at this location were totally unprepared. They did not have my truck ready or available. They called someone and found a replacement truck 26' in another state, South Carolina, about 30 min drive away. I had already made appointment with Moving Help to help me load my truck at 10AM. I had no choice but to accept the truck they found in South Carolina. When I arrived at the Marine Dealership in South Carolina, where the 26' truck was, the business was closed for the weekend. Fortunately, my wife was able to help me navigate thru the Uhaul Website over the next 30-45 minutes to finally get the keys to the 26' Truck out of the lockbox. Thank God the keys and the truck were there. Finally about 9;45 I was back on the road to drive another 30 min back to Augusta to get my moving started . Thankfully the moving help was running 30 min. late so I got there to my daughter's apartment to get her stuff moved. Overall I would rate Uhaul's moving experience a 1 our of 10, being AWEFUL from the People of Uhaul. The Moving Truck was acutally fine. It had not been washed or cleaned anytime lately. Uhaul is just a BIG Corporation that has hired a bunch of poorly qualified people to work for them. I will try another moving company for my next move. Used Uhaul about 4 times over the past 3 years. In the past it was not this bad. They need to improve.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY D. 
Rating:
5.0

Customer did not leave a comment.

Norman P. 
Rating:
1.0

Customer did not leave a comment.

Nancy C. 
Rating:
1.0

Read my previous review! Clusterfuck!!

GENE C. 
Rating:
1.0

The people inside are very friendly and helpful, however, it was extremely difficult to drop the vehicles off due to over crowding. No where to park! AND there is a sign on the door that tells you to call customer service for drop off Instructions….. our wait time on hold was 50 minutes!!!!! UHaul is a clusterfuck! I'll never use them again!!! Ever!

Nancy C. 
Rating:
5.0

Customer service was excellent. would definitely rent there again. Thanks

diane D. 
Rating:
5.0

Extremely easy to do, the guy was super friendly, if we ever rent another uhaul, I know where we will be going back to, super impressed

Tim C. 
Rating:
5.0

Very well done. The online checkin worked great.

CHARLES P. 
Rating:
4.0

Customer did not leave a comment.

AnnMarie D. 
Rating:
5.0

Customer did not leave a comment.

susan T. 
Rating:
5.0

Nothing really, staff were polite and very efficient

Alan T. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
1.0

No one was there when we dropped it off even though it was an hour over their lunch break. ALSO you people charged WAY more for mileage than we used. You cannot expect to pick up a truck at a location and drive to the drop off spot without cushion. Because of the diversion we had to drive further home from pick up location and this was close to his apartment but not enough. $50 in mileage is robbery. SHAME ON YOU

Michelle F. 
Rating:
5.0

Very friendly and knowledgeable. Helped me make sure I had the trailer I needed, and that I was comfortable hooking it up and driving it.

Christopher C. 
Rating:
5.0

Took only a few minutes to drop off and gentlemen helped unhook trailer from my vehicle. Very pleased with entire process.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

Ann D. 
Rating:
4.0

Easy to pick up and prompt service.

Mark N. 
Rating:
4.0

Customer did not leave a comment.

max C. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Angie S. 
Rating:
4.0

Customer did not leave a comment.

cHRIS L. 
Rating:
5.0

I was absolutely amazed by the fact that everything was done using the application on my phone. Thank you.

Francisco O. 
Rating:
5.0

Customer did not leave a comment.

yianne K. 
Rating:
1.0

I dropped my rental off on time and they still charged me

Dillon H. 
Rating:
4.0

Explain all hidden charges upfront. This rental cost $520 ($432 from UHL *SUTTON MARINE 04/12/2021 plus another $88.82 04/13/2021 UHL *SUTTON MARINE) total despite the U-Haul Contract 25220958 I was emailed showing $370.82. Which costs weren't disclosed?

Stephanie S. 
Rating:
4.0

Trailer needs new tires, tread down to ware bars

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Leslie F. 
Rating:
5.0

The location was easy, clean to find, and the staff was friendly and helpful. Great job!

Ken R. 
Rating:
5.0

Absolutely the nicest staff around . Very simple and easy , all of their products including the store was so clean and the energy in the building was so positive . Thank you all !

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
4.0

I was charged incorrectly and STILL haven't received a call about it, despite two requests!

Alexis G. 
Rating:
5.0

Send me a check for the used adapter I feel ripped off and will never us you again if I don't get reimbursed. 3426 Glenview Dr. Aiken, S.C.29803

Edward L. 
Rating:
3.0

Overall bad experience, I was missing equipment and was charged an extra 60 dollars for return the truck 40 minutes late.

Paul B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top