Explain all hidden charges upfront. This rental cost $520 ($432 from UHL *SUTTON MARINE 04/12/2021 plus another $88.82 04/13/2021 UHL *SUTTON MARINE) total despite the U-Haul Contract 25220958 I was emailed showing $370.82. Which costs weren't disclosed?
Stephanie S.
Moving Truck Rental in Aiken, SC at Sutton Marine
(U-Haul Neighborhood Dealer)
914 Park Ave SE
Aiken,
SC
29801
Contact Us
914 Park Ave SEAiken, SC 29801
Services at this Location:
Hours
- Mon-Fri: 8:30 am - 5 pm
- Sat: 8 am - 12 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Aiken, SC 29801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 4.0
Trailer needs new tires, tread down to ware bars
Randy H.- Rating:
- 5.0
The location was easy, clean to find, and the staff was friendly and helpful. Great job!
Ken R.- Rating:
- 5.0
Absolutely the nicest staff around . Very simple and easy , all of their products including the store was so clean and the energy in the building was so positive . Thank you all !
ANTHONY M.- Rating:
- 4.0
I was charged incorrectly and STILL haven't received a call about it, despite two requests!
Alexis G.- Rating:
- 5.0
Send me a check for the used adapter I feel ripped off and will never us you again if I don't get reimbursed. 3426 Glenview Dr. Aiken, S.C.29803
Edward L.- Rating:
- 3.0
Overall bad experience, I was missing equipment and was charged an extra 60 dollars for return the truck 40 minutes late.
Paul B.- Rating:
- 5.0
Wiper blades are streaking a bit, rest of the truck worked great Thank you for soving my moving problem Hans
Roxane E.- Rating:
- 5.0
The British guy who assisted us was nice to give us 40 miles over the 66 miles allowed since he knew we had to move from Williston to Columbia, not Aiken to Columbia. We only used 80.9 miles total which was under the 106 allowed for the price. The truck was very clean and the hand truck worked nicely in moving our furniture.
jean K.- Rating:
- 5.0
Best Uhaul in Aiken!
Lori M.- Rating:
- 5.0
The manager/operator went the extra mile for us. He is very helpful, giving practical solutions to moving issues. We will return!
Julian S.- Rating:
- 1.0
The rental went ok to start, I picked it up at 9:00 AM Saturday, the agent gave me a 24 hr rental instead of 6 hr, and he said as long as it's out front Monday AM. I dropped it off at 4:00 PM on Saturday (7 hrs). And the place was closed (closed at noon on Sat). I thought I was good. I get my bill and they charged me 3 Days (which was less than 48 hrs actually). The whole situation was very Deceptive, her never mentioned to take a photo and text it to Uhaul when I returned it, yes that was in the “Fine Print†but a simple comment, since the agent was the one that told me to just have it outside their gate by Monday Morning
CHRISTOPHER K.- Rating:
- 1.0
Do a better job of explaining on how you would be charge.
Richard P.- Rating:
- 1.0
I called to rent truck for the 26th of Dec.Tge man I spoke to said well you would have to pick the keys up on the 24th but we will just charge you for the 1 day.I said that's fine.Then 9n the 22nd he called and said could we come get it on the 23rd bc I was the only one for pick up on the 24th.He again assured me that we would only be charged for that 1 day 39.95 and .79 a mile.I told him we wouldn't need it in the 26,instead I needed it the 26th.He said no problem. My husband picked it up and signed a rental agreement for 76.00 and some change.We picked the truck up on the 27th,did one trip totaling 19 miles.We might have had the truck off the lot 7 hours.We put the gas back in that we left with.(actually a bit more) Imagine my surprise when I got a invoice for ove 250.00!!!!! Then it hits my bank!!!!! So now on a holiday week I'm short all this money. Then I try to get in touch with someone so they can fix their mistake and I cant bc their enjoying their weekend while mine is a mess.They sent me a invoice by email and I sent one back and of course I havent heard peep.So I will be making a complaint to the better business bureau and I will let all my customers know that this is how my business was handled.!! To make matters even worse I started my next round of chemo Tues and I am due to have a iron infusion. Guess what bc of this my acct is over drawn and I have to cancel it if I cant get something fixed!!! I just cant even believe this.
Stephen H.- Rating:
- 5.0
Always a pleasure to rent at Sutton Marine !
Lori M.- Rating:
- 1.0
I think I was overcharged. A 19.99 pick up truck returned with a full tank of gas. I was charged $49. Call me: 803-270-5077
MAXZINER B.- Rating:
- 5.0
Sutton Narine was exceptional in finding us the necessary truck. Could not think of how the service could be any better. Thank you.
florence H.- Rating:
- 4.0
When you tell a Customer the rate with mileage included, state what you mean. Very confusing to Customers if information is not explained in detai.
STEPHEN B.- Rating:
- 4.0
Recommendations, to do lists/best practices for operating the unit.
Larry E.- Rating:
- 5.0
Everything was Great !
Phillip S.- Rating:
- 5.0
no improvement necessary
Robert L.- Rating:
- 5.0
Very professional! Great service!
Ted R.- Rating:
- 5.0
The connection for lights didn't work on the truck - when we connected the car hauler to our own car they worked.
Gregory R.- Rating:
- 4.0
Suggest first 5 miles be included free of mileage charge. Then charge the Exobitant mileage charge over that. There is no way the 19.95 advertised price will be paid. Deception is the bait.
Thomas W.- Rating:
- 5.0
Great customer service. I've rented from other locations, had many problems. This is the best!! I will definitely use again.
Betsy F.