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Margaret B
Customer Reviews for Sutton Marine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Car trailer pulled nice no sway
John PEverything was good thank you very much
ROBERT KGreat owner! When I need a U-Haul this location is #1 on my list.
kevin aService was excellent, keep treating your customers well
ASHLEY WNothing your service is great
JOHN BI don’t see any improvement needed.
Tracy RExcellent service, best I've had with Uhaul .. and I've rented all around the country. Highly recommend.
ALAN MHave better communication and make sure the equipment is in working order without any issues. I did not feel safe the engine light was on in the truck. I ordered supplies and they were not in the truck. Just very poor service and I had to make several calls and waste so much extra time and travel to get the supplies , then uhaul charged me extra for the mileage that was their fault.
Pamela TThe location was fine. The truck was fine. (except for an annoying whine in the engine) The automated pickup process was the worst. I would only use that option again under great duress.
Nathan CWhen I requested a truck I was given a location. The location was just a grass spot. I had to go on line again & look for U-Hauls in the Aiken area. The Sutton store located in Aiken came up. They had a truck in the size I needed. I could get rental agreement in paper copy.
Jill GVery friendly and helpful.
ROBERT YStop charging me for two hours when they finish in one hour it's a rip off
Brad MFix your problems. Don't advertise 24/7 when it is not supported. If a business has your product, make sure they can support your mission. When people are moving they already have stress. Uhaul should not add to that stress. Uhaul should be seamless interaction with customers.
Toby PVery simple drop off.
Jonathan CWe dropped it off on a Sunday morning so didnt encounter any personnel.
STEFAN MEverything was ready for us when we arrived, very easy process. The truck was a little hard to start, would have been better if we had been informed of what it took at the beginning.
Ann LWasn't open had to do check in by app
Valerie ESolid service. Good equipment . Fast and easy
mike bMade my reservation in Augusta but U-Haul changed my reservation to Aiken just 2 hours before my scheduled pickup time and refused to help me by giving me a discount or helping me find another truck in Augusta. This added an extra 1 hour to my move day. When I got to the Aiken U-Haul location around 11am (which said online that it was open until 12pm) the doors were padlocked shut and there was nobody around. I called both phone numbers attached to the store and nobody picked up. I was standing around outside for over half an hour on hold with the general U-Haul customer service line until somebody showed up to finally give us the keys. Very poorly run shop, they need to update their hours of operation if they aren’t actually open on Saturdays. Would not recommend either this location or the Augusta location.
Grace HEverything was done great
Bryan AVery friendly customer service.
Randal BEven thing was perfect
Yvette BHave the uhual key accessible to someone doing a mobile pickup.
MATTHEW Astaffing issues. used online pick-up
Lawrence HOpen earlier
Stephen NNothing, Ed was so supportive of my rental experience. Best experience I’ve had and I’ve moved and used U-haul many time. Great job!!’
David MEasy, friendly and efficient.
Sarah BFirst time I have ever received "full service". The gentlemen hooked the trailer up all I had to do was back up and in less than a few minutes haul away! Highly recommend.
Bridget RAll was as expected. Only issue is that the 6x12 enclosed trailer does not have a trailer jack on the trailer hitch so you cannot disconnect the trailer when you arrive at your destination and use the car for errands.
Steve RSutton boats was an amazing uhaul provider. What a nice man!
renee nI wish the drop off locations would state if the location was a self service location so that a full service could be picked if needed. The location was very clean and trucks staged nicely but I had nobody to talk to in person or by phone. If I hadn't needed them due to the blanket issue from the previous location this would have been a perfect option!
Brooks BThe manager did not meet his commitment of having the truck ready at 10:00 Am. He was at the doctor and arrived at the location at 10:20 AM. I was to be in Greenville, SC at 12:00 to meet with a person to pick up a table. Had to reschedule the pick up time. Truck only had 3/8 tank. Had to stop and add gas going up and again on the way back. So mush for having a full truck for the trip. Had reserved the truck 2 days before. No reason for not having a full tank.
TOM RI can’t think of anything.
Constance BThe van was not clean and smelled like it had been used to transport animals. The online pickup & return process is difficult. I had an account setup on the Uhaul App but when I tried to use it to return the vehicle it could not locate my account and I was required to call customer support.
Debra PNo actual people to help, all online & it took over 45 min to complete the checkout process with help from U-Haul customer service.
Jason KNo one was available at the location
Tim GThe touchless pick up was awesome! Simple, logical and as fast as "in-person" check in with an attendant. It felt safe (not sharing too much data) and efficient - sharing location, photos, etc. all worked great.
Gerald MThis uhaul need to be washed on the outside. The chair was loading with dog hair and dust and the back floors of the van could use a mop or pressure cleaned.
Nicole JThe owner has no respect for people!! Had a issue with my billing so he decided to refer me to a 1 800 number instead of correcting the problem!! Suck freaking jerk
Darcy DGood dealership Always friendly and professional Have dropped off over 10 trailers at this location
Winston GThe app is not user friendly.
sharna tGreat customer service. Friendly and very helpful.
Lauren SNothing everything was good.
Chundra HEverything was great.
Robert KGreat customer service and support
TIMOTHY ESutton Marine is a great location, but the trucks were old and not maintained at all. Tie down rails were broke and the trucks were worn down
anthony f