Customer Reviews for Sutton Marine
(U-Haul Neighborhood Dealer)

947 reviews

914 Park Ave SE   Aiken, SC 29801

(803) 648-2094

Office Hours

  • Mon-Tue: 12 pm - 5 pm
  • Wed: Closed
  • Thur-Fri: 12 pm - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/1/2025: Closed

Services at this Location:

Contact Us

(803) 648-2094

914 Park Ave SE
Aiken, SC 29801

Services at this Location:

Office Hours

  • Mon-Tue: 12 pm - 5 pm
  • Wed: Closed
  • Thur-Fri: 12 pm - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/1/2025: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was good thank you very much

ROBERT K 
Rating:
5.0

Great owner! When I need a U-Haul this location is #1 on my list.

kevin a 
Rating:
5.0

Customer did not leave a comment.

Charles W 
Rating:
3.0

Customer did not leave a comment.

KEVIN M 
Rating:
5.0

Service was excellent, keep treating your customers well

ASHLEY W 
Rating:
4.0

Customer did not leave a comment.

CRAIG R 
Rating:
5.0

Nothing your service is great

JOHN B 
Rating:
5.0

I don’t see any improvement needed.

Tracy R 
Rating:
5.0

Excellent service, best I've had with Uhaul .. and I've rented all around the country. Highly recommend.

ALAN M 
Rating:
5.0

Customer did not leave a comment.

ANDREA P 
Rating:
5.0

Customer did not leave a comment.

Sheila U 
Rating:
4.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

george w 
Rating:
5.0

Customer did not leave a comment.

GEORGE H 
Rating:
5.0

Customer did not leave a comment.

BOBBY R 
Rating:
2.0

Have better communication and make sure the equipment is in working order without any issues. I did not feel safe the engine light was on in the truck. I ordered supplies and they were not in the truck. Just very poor service and I had to make several calls and waste so much extra time and travel to get the supplies , then uhaul charged me extra for the mileage that was their fault.

Pamela T 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER R 
Rating:
5.0

Customer did not leave a comment.

NATHAN M 
Rating:
3.0

The location was fine. The truck was fine. (except for an annoying whine in the engine) The automated pickup process was the worst. I would only use that option again under great duress.

Nathan C 
Rating:
5.0

When I requested a truck I was given a location. The location was just a grass spot. I had to go on line again & look for U-Hauls in the Aiken area. The Sutton store located in Aiken came up. They had a truck in the size I needed. I could get rental agreement in paper copy.

Jill G 
Rating:
5.0

Very friendly and helpful.

ROBERT Y 
Rating:
5.0

Customer did not leave a comment.

Ronald C 
Rating:
4.0

Customer did not leave a comment.

MARK C 
Rating:
4.0

Customer did not leave a comment.

Lorraine C 
Rating:
4.0

Stop charging me for two hours when they finish in one hour it's a rip off

Brad M 
Rating:
5.0

Customer did not leave a comment.

Chad C 
Rating:
5.0

Customer did not leave a comment.

Keona S 
Rating:
1.0

Fix your problems. Don't advertise 24/7 when it is not supported. If a business has your product, make sure they can support your mission. When people are moving they already have stress. Uhaul should not add to that stress. Uhaul should be seamless interaction with customers.

Toby P 
Rating:
5.0

Very simple drop off.

Jonathan C 
Rating:
5.0

Customer did not leave a comment.

Robert Y 
Rating:
4.0

Customer did not leave a comment.

Luke B 
Rating:
5.0

We dropped it off on a Sunday morning so didnt encounter any personnel.

STEFAN M 
Rating:
5.0

Everything was ready for us when we arrived, very easy process. The truck was a little hard to start, would have been better if we had been informed of what it took at the beginning.

Ann L 
Rating:
5.0

Customer did not leave a comment.

Randal B 
Rating:
2.0

Wasn't open had to do check in by app

Valerie E 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Solid service. Good equipment . Fast and easy

mike b 
Rating:
1.0

Made my reservation in Augusta but U-Haul changed my reservation to Aiken just 2 hours before my scheduled pickup time and refused to help me by giving me a discount or helping me find another truck in Augusta. This added an extra 1 hour to my move day. When I got to the Aiken U-Haul location around 11am (which said online that it was open until 12pm) the doors were padlocked shut and there was nobody around. I called both phone numbers attached to the store and nobody picked up. I was standing around outside for over half an hour on hold with the general U-Haul customer service line until somebody showed up to finally give us the keys. Very poorly run shop, they need to update their hours of operation if they aren’t actually open on Saturdays. Would not recommend either this location or the Augusta location.

Grace H 
Rating:
5.0

Customer did not leave a comment.

Tabitha B 
Rating:
5.0

Everything was done great

Bryan A 
Rating:
5.0

Very friendly customer service.

Randal B 
Rating:
5.0

Customer did not leave a comment.

Jason W 
Rating:
5.0

Customer did not leave a comment.

Faris H 
Rating:
5.0

Even thing was perfect

Yvette B 
Rating:
5.0

Customer did not leave a comment.

scott e 
Rating:
5.0

Customer did not leave a comment.

kathy r 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
1.0

Have the uhual key accessible to someone doing a mobile pickup.

MATTHEW A 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Customer did not leave a comment.

Mark T 
Rating:
5.0

Customer did not leave a comment.

Donna C 
Rating:
5.0

Customer did not leave a comment.

HELEN B 
Rating:
3.0

staffing issues. used online pick-up

Lawrence H 
Rating:
2.0

Open earlier

Stephen N 
Rating:
5.0

Nothing, Ed was so supportive of my rental experience. Best experience I’ve had and I’ve moved and used U-haul many time. Great job!!’

David M 
Rating:
5.0

Easy, friendly and efficient.

Sarah B 
Rating:
5.0

First time I have ever received "full service". The gentlemen hooked the trailer up all I had to do was back up and in less than a few minutes haul away! Highly recommend.

Bridget R 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
5.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

Customer did not leave a comment.

Harold M 
Rating:
4.0

Customer did not leave a comment.

johnny H 
Rating:
5.0

All was as expected. Only issue is that the 6x12 enclosed trailer does not have a trailer jack on the trailer hitch so you cannot disconnect the trailer when you arrive at your destination and use the car for errands.

Steve R 
Rating:
5.0

Customer did not leave a comment.

Rembert B 
Rating:
5.0

Sutton boats was an amazing uhaul provider. What a nice man!

renee n 
Rating:
4.0

Customer did not leave a comment.

Petula B 
Rating:
3.0

I wish the drop off locations would state if the location was a self service location so that a full service could be picked if needed. The location was very clean and trucks staged nicely but I had nobody to talk to in person or by phone. If I hadn't needed them due to the blanket issue from the previous location this would have been a perfect option!

Brooks B 
Rating:
2.0

Customer did not leave a comment.

Renee F 
Rating:
4.0

The manager did not meet his commitment of having the truck ready at 10:00 Am. He was at the doctor and arrived at the location at 10:20 AM. I was to be in Greenville, SC at 12:00 to meet with a person to pick up a table. Had to reschedule the pick up time. Truck only had 3/8 tank. Had to stop and add gas going up and again on the way back. So mush for having a full truck for the trip. Had reserved the truck 2 days before. No reason for not having a full tank.

TOM R 
Rating:
4.0

Customer did not leave a comment.

Amy C 
Rating:
5.0

Customer did not leave a comment.

Chris R 
Rating:
5.0

I can’t think of anything.

Constance B 
Rating:
3.0

The van was not clean and smelled like it had been used to transport animals. The online pickup & return process is difficult. I had an account setup on the Uhaul App but when I tried to use it to return the vehicle it could not locate my account and I was required to call customer support.

Debra P 
Rating:
2.0

No actual people to help, all online & it took over 45 min to complete the checkout process with help from U-Haul customer service.

Jason K 
Rating:
3.0

No one was available at the location

Tim G 
Rating:
3.0

Customer did not leave a comment.

Steven B 
Rating:
4.0

Customer did not leave a comment.

Curtis B 
Rating:
5.0

The touchless pick up was awesome! Simple, logical and as fast as "in-person" check in with an attendant. It felt safe (not sharing too much data) and efficient - sharing location, photos, etc. all worked great.

Gerald M 
Rating:
5.0

This uhaul need to be washed on the outside. The chair was loading with dog hair and dust and the back floors of the van could use a mop or pressure cleaned.

Nicole J 
Rating:
1.0

The owner has no respect for people!! Had a issue with my billing so he decided to refer me to a 1 800 number instead of correcting the problem!! Suck freaking jerk

Darcy D 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Good dealership Always friendly and professional Have dropped off over 10 trailers at this location

Winston G 
Rating:
5.0

The app is not user friendly.

sharna t 
Rating:
5.0

Great customer service. Friendly and very helpful.

Lauren S 
Rating:
5.0

Nothing everything was good.

Chundra H 
Rating:
4.0

Customer did not leave a comment.

Nancy W 
Rating:
5.0

Customer did not leave a comment.

Wayne H 
Rating:
3.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Everything was great.

Robert K 
Rating:
5.0

Great customer service and support

TIMOTHY E 
Rating:
5.0

Customer did not leave a comment.

Herbert G 
Rating:
5.0

Customer did not leave a comment.

Landon S 
Rating:
2.0

Customer did not leave a comment.

Kimberl A 
Rating:
5.0

Customer did not leave a comment.

Kim D 
Rating:
3.0

Sutton Marine is a great location, but the trucks were old and not maintained at all. Tie down rails were broke and the trucks were worn down

anthony f 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

Aaron C 
Rating:
5.0

Customer did not leave a comment.

Troy W 
Rating:
5.0

Central scheduling could be improved (not the individual locations). Our pickup location was randomly switched by the central office to a location over an hour away from what we requested. It took two phone calls to get things straightened out. When that finally happened, our requested pickup location had the equipment, was expecting us, and was most helpful.

Robert L 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

All good!

James H 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top