Customer Reviews for Sweats #2
(U-Haul Neighborhood Dealer)

Rating:

5.0

Fantastic customer service. Friendly and will use them again if needed.

Rating:

2.0

No help available to connect the large and heavy trailer or verify the hookup and electrical. Was given a cable for the lights that only had two pins and only the running lights worked (this was corrected when I found the lights were not working correctly and asked for a 4-pin cable). The associate that helped me at the counter was polite.

Rating:

5.0

Nothing. Great experience 👍.

Rating:

2.0

Reserved at one location but had to go to another location to pick up the trailer because the first location is not manned. Safety chains on the trailer are worn through and 1 broke on the trip. Had to repair it.

Rating:

5.0

Drop off after hours. U-Haul drop off directions from app very easy to follow.

Rating:

1.0

Have equipment that isn’t a death trap. Brakes were barely working, truck vibrated at all speeds, and bounced between 50-55 MPH

Rating:

1.0

My pick up location was moved much further away. There was nobody to help me connect the very heavy trailer. There was not nearly enough space in the lot to navigate parking the trailer when returned. The office was very nice and easy to work with.

Rating:

3.0

light plug was bad on first trailer also safty chain was broke. second trailer as ok

Rating:

1.0

Trailer was parked in deep grass and ticks were crawling up my legs. Nobody helped me connect it to my vehicle. Tongue weight was fairly heavy; lucky I didn't throw out my back. Suggest supporting the tongue on cinder blocks so the customer does not need to lift or move trailer. Location is also incorrect as the parent company is a few miles down the street.

Rating:

5.0

She was helpful and polite to me

Rating:

1.0

The room was filled with cigarette smoke. The location wasn’t even the one where I picked up the trailer. I had to call them and drive a couple miles down the road to another location. They didn’t offer to help hook up the trailer. I had to do it myself.

Rating:

5.0

It was all this time thank you 😊

Rating:

1.0

Nobody there. Very little signage

Rating:

5.0

Very friendly

Rating:

5.0

Yall are good thank you

Rating:

5.0

Everything was good! They were friendly and helpful.

Rating:

5.0

Everything was great, the experience, people, the price, overall the best. Ladies upfront were super nice and friendly! My first experience renting and driving a uhaul and I could do it daily! I had a great experience, would definitely recommend to others!

Rating:

5.0

Very helpful in getting car off the trailer. Just called when we arrived & someone came right down to parking lot to assist

Rating:

4.0

The trailer smelled of mildew. I wiped it down with Clorox wipes to solve the problem. I don't believe the location knew this as it probably was turned in with moisture in it and became smelly as it sat closed up.

Rating:

1.0

Close this location! They changed the address to pickup to 214 E Central Ave, LaFollette, TN 37766 but they didn't change on contract. So we had to sit in a drug infested area for an hour and a half trying to return the trailer. They had a lady and man there but no one to help liad the trailer. Big liability for uhaul. It have new felt so unsafe in my life, to the point I placed my weapon on my lap for safety. I had to sit on hold for 50 minutes trying to get this rental turned in due to the address of return being wrong. The lady working the counter had no clue what was going on and very unprofessional. If I were uhaul I would take their vehicles away.

Rating:

3.0

The truck was well maintained and clean. They offered me options that could improve my experience. I was really pleased with this service and I will use again and recommend this location.

Rating:

4.0

The location was closed when we got there for drop off (advertised as closing at 5pm but no one was there at 4:05pm - understandable though - towing business secondary location - no problem). So, we just dropped the trailer and left. But, because there wasn't anyone there, the "wrong trailer" situation didn't get noticed until Monday AM when the business opened. He contacted me and was very helpful in getting it resolved via his area rep.

Rating:

4.0

everyone was great

Rating:

4.0

The pick up location was was fine, the owner was very helpful. My complaint is this was the third location, and furthest from where my move began. Reserved online from a Uhaul location two blocks from the apartment, was contacted about an hour later by Uhaul advising that truck was not available and to pick up from second location .8 miles away...no problem. Later that same evening, received a call from the final pick up location and it was further away yet...after dropping $416.00, I was starting to get frustrated, but it worked. Final complaint is that the truck was not equipped with cruise control, which after driving it 450 miles+, that WILL be a consideration if I ever have to do this again. Bottom line, this truck and equipment made this move go more smoothly than I had anticipated.

Rating:

3.0

he never checked truck accept gas level, never swept out, never c checked cab ( in fact, left over lock from previous renter in cab ), never did walk around truck for visual, not a good u haul rep at all

Rating:

3.0

Person had to come up from somewhere else with our contract. Also the front straps on the trailer were not long enough. The man had us to let the air out of one of our tires to get the strap to fit and the strap on the other side come off on 2 separate occasions. We had to reinforce with additional straps.

Rating:

5.0

Paying for the help was cumbersome.

Rating:

1.0

Rudest people i ever meet in my life. I felt like i walked into a dim lit hole in the wall. At first i couldn't even find the right entrance and refused to use key drop box due to fear of it being stolen. The parking lot was over packed with a wrecker company vehicles and vehicles for sale. I will never use the location again and i might not ever use u haul again. Every time before now i have had a good review and good experiences. Please respond to me on the issues or ill never use you guys again.

Rating:

1.0

I wish I could get a refund... Horrible experience would not recommend.

Rating:

1.0

used 3 times had qoute for price when picked truck up the price was alot higher than qouate.would not honer qoute 3 diffrent times

Rating:

3.0

The network was down. No discount was offered. It cost me an extra day. Then the reservation drop off was wrong. Other companies were mileage free with a one way rental. Not happy with this rental.

Rating:

4.0

Severe safety issues on truck. Lack of maintenance is clear.