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STACY M
Customer Reviews for Swift Mart Dundas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location and staff is the most helpful ever!
M RAll was easy and well managed, thank you for the service
LISA KExcellent Customer Service. Thank you!
GORDON MGreat customer service.
junaid kConvenient place to rent a vehicle for short time.
ADAM LGreat staff. Close to where i live.
SCOTT MWe had no problem renting a U-Haul from this location, and it was much cheaper and easier than hiring movers!
BRANDY Dmaybe a short leaflet on what buttons do what....my little car is a non computerized compact. The Swift Mart owner had to show me how to make the key appear.... On the other hand, it's kind of self explanatory....i didn't damage it at all. (The Swift Mart owner looked a bit concerned, so i took it around the block ....quiet neighborhood....and then told him it was for practice. He looked happier after that.)
LIZBETH GThe van was dirty. We arrived shortly after 8. We couldn’t get into the box for keys bc it was frozen ( minus ten) My husband had to wait until it opened at 10
Roberto Overy good.
LUCIANO DGreat people that work at either place very courteous and helpful.
CELINE DNice and accommodating person, clean truck, a pleasure to rent from this location.
LORA LBack of vehicle was not swept out. Still had some construction debris.
RONALD LHad a truck booked for 8am at Swift Mart in Dundas ON. Swift Mart informed me the night before that the previous customer would be late returning the truck and it was not available until 11:30am. 3.5 HOURS after my reserved time with no other trucks available on the area (according to swift Mart). UHaul calls me directly around 11 to ask if I would still be picking up my reserved truck which is when I found out that swift Mart made no notes to indicate the conversations they had with me delaying my truck. U-Haul customer service only said they would "start a file". So, the customer before me got the truck for an extra half a day, on my money! I was still expected to pay full price despite the delay throwing off THE ENTIRE MOVING DAY. The people I had lined up to help were no longer available by the time I was finally able to pick it up. I expect to be fully reimbursed.
JEREMY BGreat service
YOANN MThe photo ID didn't work great in the app, and scanning the barcode on the drivers licence was clunky. I didn't get the $25 off for folding the blankets and sweeping the floor.
Richard MThis location saved me, as my preferred pickup location informed me 16 hours before pickup that there were no trucks available....in Toronto! Completely unacceptable, incredibly awful customer service. People are counting on their reserved truck being ...reserved. if you have no intention of providing a reserved truck, that should be on the reservation form. Luckily, this location reserved a truck for me and my move was completed although it was 10 times more stressful than it needed to be
J MGreat location in our residential neighbourhood. Franchisee is friendly and helpful.
LOUIS LIt's pretty expensive per mile if you need to make two trips, which we did. The van had also been smoked in, which was gross if you are a non-smoker. The return process in the app does not indicate where to leave the keys. We had to go inside. Had the store not been open we would have had nowhere to leave the keys.
Olivia HVery kind and helpful! Thank you!
Franca VDude was great, friendly and helpful, no issues whatsoever
ROBERT PThe counter person was very good / helpful. I wasn't too pleased about having to take truck with less than minimum 1/4 tank as this added a trip for me. Don't even know if I was reimbursed properly for the amount of fuel I had to put in; not likely. Asked for 6 blankets only received 5; not big deal, but my rate should have been adjusted.
AVIN NI would like to thank the store owner for being honest and finding my $100 bill that I dropped. I don’t know his name but I want to say thank you again.
GENE BPickup at Swiftmart was super convenient. Location manager was friendly, quick and easy to deal with. 100% recommend!
KENNETH DThe service that I received was very good. It seems that my order had been changed by U-Haul (from a 15' truck with a ramp, to a 10' with no ramp). For this move, the ramp was imperative. Fortunately, the store has a 15-footer available. Otherwise, I would have been very disappointed with U-Haul.
BLAIR CLocation was convenient. The admin was solid and accommodating. I would recommend the Dundas location again for sure.
CJ jThe truck I rented smelled so bad that I had to keep it open for couple of hrs yet didn’t work.
MARJAN TEverything was excellent
Malcolm CVery curious service. No issues at all.
Doug DIt is annoying how Uhaul usually leaves 1/4 tank. Would be more convenient to pivk up and drop off with full tank. Service at this location was excellent.
Scott MThe vehicle should be vacuumed out before the next renter. The seats were covered in cat hair when I picked the vehicle up. It would be a problem for someone with allergies. Thanks Eric
Eric SThis location was great. The person at the store was very helpful and came out to greet us as we went through the mobile instructions. The mobile pickup process was awful. It wasn’t very intuitive and took too long. We waited close to 25 mins to be cleared so we ended up just going through the person at the store who wrapped it up in under 5 mins. The vehicle itself was well-maintained. However, I found an issue with the right side-view mirror. The bottom mirror, which I assume helps you look at your blind spot, was not adjustable and half of my view was the vehicle itself making it almost completely useless.
Mark CVery helpful and friendly. Great service.
mark lIf the wait time to get the truck could improve that would be great!!
RENE GHost was very cooperative
mohsin sVery Professional and excellent customer care. Everything done correct, good timing very nice person to do business with. Friendly.
RoseMarie MVery happy with the rental. Made our move . A great place to rent a moving truck. Thankyou for making it easy.
Doug EThe truck didn't have a ramp. They didn't have either one of the dollies that I ordered which made the move far more difficult than it needed to be.
COLEMAN MQuick and easy experience. Mileage rate is a little high though.
Diskin LExcellent Service - pick up and drop off were quick and easy.
Michael GExperience was great very fast and easy. Location was very polite and quick letting me get to my move and finish as fast as possible. Will use again for sure.
Bobbie LExcellent customer service Professional and efficient check in and check out process with the staff member.
Vikram SExcellent customer service
Cathy BVery friendly and prompt service 👍
Lisa AInside of the cab could have been cleaner otherwise the rest of the truck was vlean
Dallas AAgain, this attendant was also very nice and helpful. Upon arrival I realized that I did not fill up the gas tank and he gave me a choice to go fill up or get charged a larger amount. Service like that is seldom found with other companies.
Ricardo CPeople are wonderful Truck sounded like it would benefit from a tune up
Kathryn L