Customer Reviews for Swift Mart Dundas
(U-Haul Neighborhood Dealer)

331 reviews

234 Governors Rd   Dundas, ON L9H3K2

(905) 628-5743

Office Hours

  • Mon-Sun: 10 am - 9 pm

Services at this Location:

Contact Us

(905) 628-5743

234 Governors Rd
Dundas, ON L9H3K2

Services at this Location:

Office Hours

  • Mon-Sun: 10 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DIANE S 
Rating:
5.0

Customer did not leave a comment.

EDMOND R 
Rating:
5.0

Customer did not leave a comment.

BRIAN D 
Rating:
5.0

All was easy and well managed, thank you for the service

LISA K 
Rating:
5.0

Excellent Customer Service. Thank you!

GORDON M 
Rating:
5.0

Great customer service.

junaid k 
Rating:
5.0

Customer did not leave a comment.

BERTRAM R 
Rating:
3.0

Convenient place to rent a vehicle for short time.

ADAM L 
Rating:
4.0

Great staff. Close to where i live.

SCOTT M 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY T 
Rating:
5.0

We had no problem renting a U-Haul from this location, and it was much cheaper and easier than hiring movers!

BRANDY D 
Rating:
5.0

Customer did not leave a comment.

Linda K 
Rating:
5.0

maybe a short leaflet on what buttons do what....my little car is a non computerized compact. The Swift Mart owner had to show me how to make the key appear.... On the other hand, it's kind of self explanatory....i didn't damage it at all. (The Swift Mart owner looked a bit concerned, so i took it around the block ....quiet neighborhood....and then told him it was for practice. He looked happier after that.)

LIZBETH G 
Rating:
5.0

Customer did not leave a comment.

Carly L 
Rating:
3.0

The van was dirty. We arrived shortly after 8. We couldn’t get into the box for keys bc it was frozen ( minus ten) My husband had to wait until it opened at 10

Roberto O 
Rating:
5.0

very good.

LUCIANO D 
Rating:
5.0

Great people that work at either place very courteous and helpful.

CELINE D 
Rating:
5.0

Nice and accommodating person, clean truck, a pleasure to rent from this location.

LORA L 
Rating:
4.0

Back of vehicle was not swept out. Still had some construction debris.

RONALD L 
Rating:
1.0

Had a truck booked for 8am at Swift Mart in Dundas ON. Swift Mart informed me the night before that the previous customer would be late returning the truck and it was not available until 11:30am. 3.5 HOURS after my reserved time with no other trucks available on the area (according to swift Mart). UHaul calls me directly around 11 to ask if I would still be picking up my reserved truck which is when I found out that swift Mart made no notes to indicate the conversations they had with me delaying my truck. U-Haul customer service only said they would "start a file". So, the customer before me got the truck for an extra half a day, on my money! I was still expected to pay full price despite the delay throwing off THE ENTIRE MOVING DAY. The people I had lined up to help were no longer available by the time I was finally able to pick it up. I expect to be fully reimbursed.

JEREMY B 
Rating:
5.0

Customer did not leave a comment.

Itai M 
Rating:
5.0

Customer did not leave a comment.

BRADLEY J 
Rating:
5.0

Customer did not leave a comment.

LORA L 
Rating:
4.0

Customer did not leave a comment.

GARFIELD R 
Rating:
5.0

Great service

YOANN M 
Rating:
5.0

Customer did not leave a comment.

ROSSLYN H 
Rating:
5.0

Customer did not leave a comment.

FERNANDO C 
Rating:
5.0

Customer did not leave a comment.

BERTRAM R 
Rating:
3.0

The photo ID didn't work great in the app, and scanning the barcode on the drivers licence was clunky. I didn't get the $25 off for folding the blankets and sweeping the floor.

Richard M 
Rating:
5.0

Customer did not leave a comment.

PARSA H 
Rating:
4.0

Customer did not leave a comment.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
1.0

This location saved me, as my preferred pickup location informed me 16 hours before pickup that there were no trucks available....in Toronto! Completely unacceptable, incredibly awful customer service. People are counting on their reserved truck being ...reserved. if you have no intention of providing a reserved truck, that should be on the reservation form. Luckily, this location reserved a truck for me and my move was completed although it was 10 times more stressful than it needed to be

J M 
Rating:
4.0

Great location in our residential neighbourhood. Franchisee is friendly and helpful.

LOUIS L 
Rating:
5.0

It's pretty expensive per mile if you need to make two trips, which we did. The van had also been smoked in, which was gross if you are a non-smoker. The return process in the app does not indicate where to leave the keys. We had to go inside. Had the store not been open we would have had nowhere to leave the keys.

Olivia H 
Rating:
5.0

Very kind and helpful! Thank you!

Franca V 
Rating:
5.0

Customer did not leave a comment.

CAROL D 
Rating:
5.0

Customer did not leave a comment.

KEITH M 
Rating:
5.0

Dude was great, friendly and helpful, no issues whatsoever

ROBERT P 
Rating:
4.0

Customer did not leave a comment.

DAWN R 
Rating:
4.0

Customer did not leave a comment.

Dawn R 
Rating:
3.0

The counter person was very good / helpful. I wasn't too pleased about having to take truck with less than minimum 1/4 tank as this added a trip for me. Don't even know if I was reimbursed properly for the amount of fuel I had to put in; not likely. Asked for 6 blankets only received 5; not big deal, but my rate should have been adjusted.

AVIN N 
Rating:
5.0

Customer did not leave a comment.

CTHERINE R 
Rating:
4.0

I would like to thank the store owner for being honest and finding my $100 bill that I dropped. I don’t know his name but I want to say thank you again.

GENE B 
Rating:
5.0

Customer did not leave a comment.

Jonathan H 
Rating:
5.0

Pickup at Swiftmart was super convenient. Location manager was friendly, quick and easy to deal with. 100% recommend!

KENNETH D 
Rating:
5.0

Customer did not leave a comment.

DEVASHISH P 
Rating:
4.0

The service that I received was very good. It seems that my order had been changed by U-Haul (from a 15' truck with a ramp, to a 10' with no ramp). For this move, the ramp was imperative. Fortunately, the store has a 15-footer available. Otherwise, I would have been very disappointed with U-Haul.

BLAIR C 
Rating:
5.0

Customer did not leave a comment.

KAUSTUBH D 
Rating:
5.0

Customer did not leave a comment.

Kin F 
Rating:
4.0

Customer did not leave a comment.

Gerry C 
Rating:
5.0

Location was convenient. The admin was solid and accommodating. I would recommend the Dundas location again for sure.

CJ j 
Rating:
3.0

The truck I rented smelled so bad that I had to keep it open for couple of hrs yet didn’t work.

MARJAN T 
Rating:
5.0

Customer did not leave a comment.

LARY L 
Rating:
5.0

Everything was excellent

Malcolm C 
Rating:
5.0

Customer did not leave a comment.

CARMELA A 
Rating:
5.0

Very curious service. No issues at all.

Doug D 
Rating:
5.0

It is annoying how Uhaul usually leaves 1/4 tank. Would be more convenient to pivk up and drop off with full tank. Service at this location was excellent.

Scott M 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Joanne S 
Rating:
5.0

Customer did not leave a comment.

Amnon V 
Rating:
5.0

The vehicle should be vacuumed out before the next renter. The seats were covered in cat hair when I picked the vehicle up. It would be a problem for someone with allergies. Thanks Eric

Eric S 
Rating:
4.0

Customer did not leave a comment.

Gary C 
Rating:
5.0

This location was great. The person at the store was very helpful and came out to greet us as we went through the mobile instructions. The mobile pickup process was awful. It wasn’t very intuitive and took too long. We waited close to 25 mins to be cleared so we ended up just going through the person at the store who wrapped it up in under 5 mins. The vehicle itself was well-maintained. However, I found an issue with the right side-view mirror. The bottom mirror, which I assume helps you look at your blind spot, was not adjustable and half of my view was the vehicle itself making it almost completely useless.

Mark C 
Rating:
5.0

Customer did not leave a comment.

Rod P 
Rating:
5.0

Very helpful and friendly. Great service.

mark l 
Rating:
5.0

If the wait time to get the truck could improve that would be great!!

RENE G 
Rating:
5.0

Host was very cooperative

mohsin s 
Rating:
5.0

Customer did not leave a comment.

Steve D 
Rating:
5.0

Very Professional and excellent customer care. Everything done correct, good timing very nice person to do business with. Friendly.

RoseMarie M 
Rating:
5.0

Very happy with the rental. Made our move . A great place to rent a moving truck. Thankyou for making it easy.

Doug E 
Rating:
4.0

Customer did not leave a comment.

William B 
Rating:
4.0

Customer did not leave a comment.

Ronald W 
Rating:
3.0

The truck didn't have a ramp. They didn't have either one of the dollies that I ordered which made the move far more difficult than it needed to be.

COLEMAN M 
Rating:
5.0

Customer did not leave a comment.

Martina M 
Rating:
5.0

Quick and easy experience. Mileage rate is a little high though.

Diskin L 
Rating:
5.0

Customer did not leave a comment.

Luke P 
Rating:
5.0

Customer did not leave a comment.

Dean L 
Rating:
5.0

Customer did not leave a comment.

Lisa R 
Rating:
5.0

Customer did not leave a comment.

Jeff D 
Rating:
5.0

Customer did not leave a comment.

Edward D 
Rating:
5.0

Excellent Service - pick up and drop off were quick and easy.

Michael G 
Rating:
5.0

Experience was great very fast and easy. Location was very polite and quick letting me get to my move and finish as fast as possible. Will use again for sure.

Bobbie L 
Rating:
5.0

Excellent customer service Professional and efficient check in and check out process with the staff member.

Vikram S 
Rating:
5.0

Customer did not leave a comment.

Ryan O 
Rating:
5.0

Customer did not leave a comment.

Susan B 
Rating:
5.0

Excellent customer service

Cathy B 
Rating:
5.0

Customer did not leave a comment.

Mohammed s 
Rating:
5.0

Very friendly and prompt service 👍

Lisa A 
Rating:
3.0

Customer did not leave a comment.

Luigi C 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
3.0

Inside of the cab could have been cleaner otherwise the rest of the truck was vlean

Dallas A 
Rating:
4.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Steve D 
Rating:
3.0

Customer did not leave a comment.

Russell F 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Again, this attendant was also very nice and helpful. Upon arrival I realized that I did not fill up the gas tank and he gave me a choice to go fill up or get charged a larger amount. Service like that is seldom found with other companies.

Ricardo C 
Rating:
5.0

People are wonderful Truck sounded like it would benefit from a tune up

Kathryn L 
Rating:
3.0

Windshield wiper fluid was not dispensing creating some dangerous visibility issues on a wet, salty and sunny winter day. Had to add more fluid and fiddle around with it. Finally got the driver side to work. Not the passenger. Made for not a great experience when driving on the highway.

Keir O 
Rating:
5.0

Everything went well and staff at Swift Mart were very friendly and helpful.

Tom B 
No reviews have been submitted for this location.
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