Customer Reviews for Swift Mart Dundas
(U-Haul Neighborhood Dealer)

93 reviews

234 Governors Rd   Dundas, ON L9H3K2

(905) 628-5743

Location Hours

  • Mon-Sun: 10 am - 9 pm

Services at this Location:

Contact Us

(905) 628-5743

234 Governors Rd
Dundas, ON L9H3K2

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Raj was very helpful during the check in procedure. He made it very easy.

Rod C. 
Rating:
5.0

It was easier than I thought driving such a big truck

VALERIEE P. 
Rating:
3.0

Location was convenient enough but we would have preferred to use the Ancaster to pick up the truck. The truck was in great condition and the fellow serving us was very efficient.

ROBERTM H. 
Rating:
3.0

Customer did not leave a comment.

ALIREZA G. 
Rating:
5.0

Customer did not leave a comment.

KATHRYNE P. 
Rating:
5.0

Customer did not leave a comment.

FEVZI O. 
Rating:
5.0

Customer did not leave a comment.

BLND M. 
Rating:
5.0

Ronak met and exceeded my expectations and I highly recommend Uhaul truck pickup location at Swift Mart in Dundas.

MYKHAYLOSA F. 
Rating:
3.0

The UHaul representative was knowledgeable, polite and helpful. Unfortunately it was also a convenience store so we had to wait longer than we should have for the rep to be able to leave the store to check out the vehicle.

SANDRAANN T. 
Rating:
5.0

Customer did not leave a comment.

NATASHA S. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

YAODONG D. 
Rating:
4.0

Customer did not leave a comment.

SUSAN D. 
Rating:
5.0

Nothing the staff were great.

ALASTAIR B. 
Rating:
5.0

Customer did not leave a comment.

DRAGOS P. 
Rating:
5.0

Question #2 should be 2-3 separate questions. The truck cab was not clean but the cargo area was clean. The truck was also well maintained. On pick-up, it would be helpful to know how long the approval process would take. Perhaps a status bar would be helpful. The location staff was outstanding. They were responsive and informative.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

Nothing wrong with the location. It was too far away from my original booking location though.

CAMPBELLJ B. 
Rating:
5.0

This is the best location to rent from, clean trucks, friendly service.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

AMIT S. 
Rating:
5.0

Customer did not leave a comment.

PEYMAN A. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Excellent service and very pleasant and professional people to deal with. Thanks for the great and service.

ALI-REZA S. 
Rating:
4.0

Air conditioning in truck not working.

SKENNY P. 
Rating:
5.0

Customer did not leave a comment.

MARCILYN G. 
Rating:
5.0

They are so nice and professional.

ROKHSAN R. 
Rating:
5.0

Efficient and good location for me.

YMPETER S. 
Rating:
5.0

Friendly and respectful staff.

JOSE Z. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

The staff here were very helpful. I scheduled to pick up my rental truck at 9 am on a Saturday, and this location doesn't open until 10 am, but the staff assured me I could pick it up remotely. When I arrived, the U-Haul website gave me an error and the app wouldn't accept my password. I spoke to two different U-Haul staff by phone to try to sort out the issue - both were very kind and patient, and I appreciate their help, but they were unable to resole my issue. The scheduling staff said their boss would call me shortly (by this time, it was about 9:40 am). The boss didn't call until the location opened at 10 am, and the boss didn't call me - they called the staff as they arrived. Better communication from the U-Haul employees to keep me in the loop would've been appreciated. (Not related to this location specifically - staff were great once they arrived!)

Jessica P. 
Rating:
4.0

Location was fine but the air conditioning was broken and no one told me. It was extremely hot. I hope the ac works next time. Frankly I deserve some minor refund for it.

Derek G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWT F. 
Rating:
5.0

Customer did not leave a comment.

AHMEDMOHAMED TAL S. 
Rating:
5.0

The rental agent explained everything in a friendly manner. The cost was considerably less than Enterprise where I usually rent from

Charles K. 
Rating:
4.0

Customer did not leave a comment.

GUYRANDOLPH C. 
Rating:
5.0

Absolutely Nothing you are all great!!!!! Thankyou for your service today.

ANNA D. 
Rating:
5.0

Customer did not leave a comment.

AHMEDMOHAMED TAL S. 
Rating:
2.0

Customer did not leave a comment.

MOHAMMADHOSSEIN M. 
Rating:
5.0

Customer did not leave a comment.

ANNA D. 
Rating:
5.0

Customer did not leave a comment.

OTHMAN A. 
Rating:
5.0

The representative at this site was outstanding. He was prepared for my arrival and though I was trying the online process of getting a 15 foot cube van, he constantly checked in on me to make sure things were working ok. If anyone in the Dundas/Ancaster/West Hamilton area ever needs a uHaul, this is the place to get it from. Also, the online process did work but I didn't find it any more convenient than doing it with an actual person as I have in the past.

Philip W. 
Rating:
4.0

Customer did not leave a comment.

Gerald D. 
Rating:
5.0

The person who assisted me was very friendly, helpful and efficient. He very much made using uhaul a pleasant experience. The website and use of mobile devices was very well done. I had no reason to complain about the digital experience - well done, uhaul.

DAVIDBRUCE C. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

GUNEETSINGH T. 
Rating:
5.0

Very knowledgeable staff Great help

WALTERB S. 
Rating:
2.0

Customer did not leave a comment.

DONG KYOON N. 
Rating:
4.0

Customer did not leave a comment.

Daphne W. 
Rating:
4.0

Customer did not leave a comment.

RICHARDB C. 
Rating:
5.0

Customer did not leave a comment.

MAULESH P. 
Rating:
5.0

Website being down created some confusion and anxiety with drop off. Oh well, we've all dealt with web issues before.

Shane K. 
Rating:
5.0

Easy pick up, friendly location and people, would definitely rent again from there. Truck was clean, and exactly what I had rental, no issues at all.

QUENTINBRICE D. 
Rating:
3.0

Keep computers up Side mirror was misaligned and unable to adjust No label of gas tank volume to help know how much to refuel

JOEL Y. 
Rating:
5.0

Customer did not leave a comment.

Lance W. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA P. 
Rating:
5.0

Customer did not leave a comment.

Ray P. 
Rating:
5.0

Great place, great customer service! Excellent

BUKET K. 
Rating:
5.0

Staff at the location are amazing. I have rented now 4 x only will use this location.

BARBARAH M. 
Rating:
5.0

Nothing. This location the staff are friendly, amazing so helpful. I have used now 3 times and will use again.

BARBARAH M. 
Rating:
4.0

Thank you employee was very good in explaining agreement and assisting in vehicle check

COLING H. 
Rating:
4.0

Customer did not leave a comment.

DARLENEA R. 
Rating:
2.0

Issues with steering wheel. It locked up and I had to restart truck a couple of times. The truck itself was all scratched up on one side and brakes were weak. Had almost 90000 miles on it. Should consider taking it out of service.

MILAN M. 
Rating:
5.0

Customer did not leave a comment.

JANEKATHRYN S. 
Rating:
5.0

Friendly.

even D. 
Rating:
5.0

Customer did not leave a comment.

Andrei M. 
Rating:
3.0

Customer did not leave a comment.

JESSELEEARTHUR K. 
Rating:
4.0

customers should show receipt for filling up fuel and not take advantage that meter isn't digital

Geva O. 
Rating:
4.0

Customer did not leave a comment.

JENNIFERIVYPATRI T. 
Rating:
3.0

Have stocked what you advertise you rent

ROBINL E. 
Rating:
5.0

They must phone the agency direct. Do not go online to check availability.

Jonathan F. 
Rating:
4.0

Customer did not leave a comment.

Wayne R. 
Rating:
4.0

I originally booked a truck at the other Dundas location for 5 o'clock the day before. I arrived at that location only to find that the truck they had arranged for me was not available. I was asked, "did they not call you?". I would think that the person I booked the truck with would have called me about any changes. I was told to go to the Governors Rd location to get a different truck. I had to walk there. When I arrived, the system was down for all U Haul places in the Hamilton area. It did not come back online after waiting for about half an hour, so I went home. We used to be able to rent a truck with paperwork. U Haul needs to rethink their reliance on computer systems and put a little faith in the people working for them to do the paperwork. At about 8:30 in the evening, the person from the Governors Rd location called to let me know I could pick one up the next morning by 7 am. I went down at 7:30 am and picked it up. I had lost a lot of time and some people who couldn't help move the next day because of these delays. However, the person at the Governors Rd store was as helpful as he could be. I will go there the next time I rent a truck rather than the other Dundas location.

David V. 
Rating:
5.0

Customer did not leave a comment.

BLANDJAFAR K. 
Rating:
4.0

Nothing - great service

TRACYLEE V. 
Rating:
5.0

Professional, organized and quick service.

WALTONH H. 
Rating:
5.0

Great customer service.

craig G. 
Rating:
5.0

Excellent customer service this will be my go to location in the future

colin M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

very helpful and accommodating!

Patricia S. 
Rating:
5.0

Thank you for the great experience!

ALEXANDRUDAN D. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
3.0

My only issue with U Haul is the inconsistency between what vehicles are offered online, and what is actually available once bookings are made. I had tried to get a truck at the address I was leaving, and though several locations stated "limited availability" for the truck I needed, when I booked I was called by a representative who unequivocally assured me that anything larger than a cargo van was in fact unavailable within 3 days on either side of my booking within a 100km radius. It is utterly disingenuous to advertise equipment as available when it isn't. Feels like this is a company preying on people who are bound by circumstances to have limited other options. Might be a good business model for you guys, but it's terrible for customers! Both clerks at pick up/drop off location were friendly, knowledgeable, helpful, and efficient.

Jessica S. 
Rating:
3.0

Customer did not leave a comment.

PHIL D. 
Rating:
5.0

Customer did not leave a comment.

Daniel I. 
Rating:
5.0

Customer did not leave a comment.

BINDAMELINDALYNE T. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM M. 
Rating:
1.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

guys were great

KATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

GOUSHEEG K. 
Rating:
3.0

I had originally reserved to drop-off at a different location. I received an email confirmation Sunday which showed the change in the pick up location, but the drop off remained the same. I assumed this was the case. When I arrived, I started to complete drop-off with the app and realized I was at the wrong location. I drove to the other location to avoid incurring additional charges and dropped off there. I had brought my bicycle to bike home from drop off, so the location change meant I had to bike farther than planned.

John S. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

BINDAMELINDALYNE T. 
No reviews have been submitted for this location.

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