Customer Reviews for Switzers Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Switzers Auto

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Richard C.
Rating:

Very Nice Guy!

anna H.
Rating:

Customer did not leave a comment.

Shelley Z.
Rating:

Location too small and hours of operation are limited.

NICHOLAS P.
Rating:

Customer did not leave a comment.

tom B.
Rating:

Great Customer Service!!

James S.
Rating:

Great experience, the owner was very friendly and helpful. I was in and out very quickly. I like the paperless experience. The quality and condition of the trailer was excellent.

Peter B.
Rating:

The representative at Switzer's Auto was professional, very accommodating to our every-changing schedule, met our needs completely, friendly & courteous. Excellent service at this location.Thank you for making a challenging couple of days easier for us!

Mark P.
Rating:

Have rental equipment brought to where equipment is rented from instead of having to drive to find it.

Paul S.
Rating:

Customer did not leave a comment.

reyes F.
Rating:

Everything was good

alicia R.
Rating:

Customer did not leave a comment.

sandy H.
Rating:

Explain the online piece when returning a truck after hours...Other then that, the service was excellent!

tom B.
Rating:

Customer did not leave a comment.

Noah L.
Rating:

Customer did not leave a comment.

Wayne S.
Rating:

Customer did not leave a comment.

jose M.
Rating:

The web signal dont works good !

Patrick D.
Rating:

The staff was friendly. The truck was in excellent condition.

Cassandre S.
Rating:

Customer did not leave a comment.

Lisa P.
Rating:

Said it was 99 cent's a mile but charged me 1.09 a mile !. I'm always renting there I have other stuff but I'll hold off. Thank you

laura B.
Rating:

Excellent customer service, the owner explained everything throughly. I will definitely recommend to everyone I know and will share on my Facebook page.

cheryl R.
Rating:

Customer did not leave a comment.

India B.
Rating:

Could not return from text had to call to get assistant so I would not be charged 20

Diomaris M.
Rating:

Customer did not leave a comment.

Kenneth S.
Rating:

Nothing. Always perfect exoerience

david B.
Rating:

On the vehicle is says in town and one way. I needed to move a storage unit from woonsocket to Warwick. So it was better if I could bring the vehicle to a location in Warwick when I was done instead of having to keep driving it and passing more for mileage and gas. Despite the vehicle saying you could bring it to location I had to bring it back to the original place I rented it at. Then I had to wait literally almost 2 hours to complete the drop off procedure on internet. I used the vehicle actually maybe 6 hrs total if that including unloading n loading. I had to pay 170 bucks for the smallest truck and the only truck this location had. There truck itself ran well. I've used penski and did not have a hassle w penski before or a bill that high and penski let me drop off truck in the area I unloaded for convenience and less money.

Sandra M.
Rating:

Customer did not leave a comment.

Mary W.
Rating:

Customer did not leave a comment.

Kenneth S.
Rating:

N/A. All was great Service always excellent

joyce A.
Rating:

I rented a U Haul on a Sunday night using the self pick up option that is available. You show up, and on your phone you can finish the transaction and access the key to a truck. I moved from Woonsocket to Cranston and had to make 2 trips, totaling about 100 miles. When I returned the truck on Tuesday night, I received a bill for 897 dollars, stating that I drove 710 miles. Frantic I called the owner of the shop the next day, although he was nice, he directed me to call corporate. I called the local headquarters and spoke to a woman that said the refund was being issued for 717 dollars. The very next day, I check my bank account to find ANOTHER 716 dollar charge to my debit card from the same location. We are now up to 1500 dollars for a 170 dollar transaction. After I was spoken to with so much disrespect, I was told that it was MY FAULT that I was charged twice because I used one of THEIR features of self pick and drop off. Then I was rudely told to call corporate in Phoenix. I spoke to a manager there after 18 differently people transfers me, and she put me on hold and hung up. I called my bank and got a supervisor on the phone with me to conduct a 3 way call. After another 18 transfers, we landed on the phone with the stupidest most idiotic human being I have ever spoken to, who was not only rude, but spoke the most improper English I have heard since 3rd grade. She told me that they were holding 716 dollars of MY money, to refund me MY money. Yes you read that right. She claimed they put a hold on my bank account on my own funds to refund me what they owed me. After a 15 minute banter where the bank rep used to simplest terms to try to gain a logical walk through of how this even makes sense, I cut the argument short and told the imbecile from U Haul to contact the credit department. She came back, although defeated, admitting that this was another charge, she got even more defensive and ignorant still trying to tell me and the bank supervisor who does this for a living, that it was MY BANK that was holding the 1500 dollars. I lost control. I told her that she was the stupidest human being I have spoken to in a very long time, and instead of apologizing for putting my bank account 400 bucks in the negative, and putting me and my kids out of funds for food and fuel in the car with a sick child with pneumonia at home, all uHaul reps did was deflect all accountability, blamed everyone else, and left me and my two kids with no funds whatsoever for 3 days. No food no gas money. Please use Budget. UHaul is an absolutely disgusting company hiring despicable illiterate ignorant morons. And the fact that the owner wouldn't do anything to help further gets 2 thumbs and 2 toes down. And I am still waiting for this “refund” of 1400 bucks.

Billy M.
Rating:

Customer did not leave a comment.

Adam G.
Rating:

Customer did not leave a comment.

david B.
Rating:

Customer did not leave a comment.

DERRICK B.
Rating:

Dolly I ordered wasnt in the truck, thankfully the owner was there and sorted everything out.

Janet D.
Rating:

Nothing everything was perfect

david W.
Rating:

Super friendly owner.

william W.
Rating:

The garage owner was very helpful and most professional. I very highly recommend this location to others needed to rent a truck, et al

Roger G.
Rating:

Excellent and friendly customer service. Loaned us a power and lights connector. Easy drop off process using the return online method.

bill T.
Rating:

Great, friendly service. Would be willing to refer friends and family. Thank you!

abdoulaye S.
Rating:

Over charge thief not right never again going their

Christopher B.
Rating:

The man I met at the garage was friendly and helpful the supervisor I spoke to on the phone how ever was not. I got charged twice for my rental because I couldn't get it back “on time” but on the website it says all rentals are for 24 hours. I used the online reservation which is probably where I screwed up but I ended up paying what it would have cost to just hire a moving company. U-Haul will never get money from me again and I'll make sure all my friends and family won't either.

Jessica B.
Rating:

Customer did not leave a comment.

gerald P.
Rating:

None

Felipe O.
Rating:

Customer did not leave a comment.

Evan F.
Rating:

There was ample space to back the trailer into its spot.

Gabrielle A.
Rating:

Customer did not leave a comment.

kalina G.
Rating:

Customer did not leave a comment.

KENNETH S.
Rating:

Nothing. It was all great

Michael L.
Rating:

Customer did not leave a comment.

Russell A.
Rating:

This location and associate was very nice and helpful. The overall rental experience with U-Haul on the phone was awful. They said no trucks available at location I wanted to rent from even thought when I drive by 3 different times throughout the day I counted a minimum of 18 trucks. Again Olo locatwas very good

miguel L.
Rating:

Customer did not leave a comment.

GINNETTE R.
Rating:

Customer did not leave a comment.

rafael G.
Rating:

Excellent

leon C.
Rating:

Customer did not leave a comment.

alex L.
Rating:

Customer did not leave a comment.

maurice R.
Rating:

Customer did not leave a comment.

DIANNE C.
Rating:

Fast, efficient, and personable. No problems with the service and pickup. I do not have a smartphone but did receive the agreement in my flip phone. I am a repeat customer and would recommend this garage for renting UHaul's A number 10.

eric D.
Rating:

The whole transaction went Very Smoothly.... Great Place! Thank-You

jerry R.
Rating:

Replace worn front tires on truck I rented.

Linda N.
Rating:

Customer did not leave a comment.

james K.
Rating:

They change was to much money why like that Thank you

Cody M.
Rating:

When I received the vehicle the check engine light was on and the floor was covered in dirt, there were empty band-aid wrappers in the center and, I don't know if it's supposed to be that way but there was no registration

KENNETH S.
Rating:

Nothing, everything was great as always If you need a truck I definitely recommend Switzers Automotive and UHaul

Evelyn M.
Rating:

Customer did not leave a comment.

Joshua B.
Rating:

The truck had to be jumped everything it was shut off. Very disappointed.

KENNETH S.
Rating:

Nothing. It Was perfect as is

Rosa P.
Rating:

Customer did not leave a comment.

ogis J.
Rating:

Customer did not leave a comment.

Clifford J.
Rating:

Customer did not leave a comment.

Roger R.
Rating:

Great truck thank you

Karla M.
Rating:

Nothing

Ryan B.
Rating:

Do a better job of meeting customer needs. When a customer reserves a truck weeks in advance, don't call them the day before and tell them they have to drive 30 extra miles to pick up the truck because your logistics failed and you couldn't get a truck in the right place on time. Very unsatisfactory customer service by uhaul, will use Budget next time.

Stephen T.
Rating:

Nothing. Switzer Auto in Woonsocket was great . HIghly recommend.

Tom E.
Rating:

Customer did not leave a comment.

Joe G.
Rating:

Customer did not leave a comment.

Jeff L.
Rating:

Excellent customer service. The gentleman who helped me was incredibly kind and thoughtful.

RON L.
Rating:

Only issue is that i was not aware that there was a saftey chrage of $28.

kristen B.
Rating:

They charged me for insurance and did not even ask if I wanted it and I know that it is optional.

Kelly C.
Rating:

Customer did not leave a comment.

James B.
Rating:

Customer did not leave a comment.

Chad B.
Rating:

The back of the truck was not swept out, this is the only issue I had truck ran well, attendant was friendly and professional

Rating:

Very friendly and professional and he was sure I understood about the towing shut off, fuel estimates and mialage.

Joseph C.
Rating:

Customer did not leave a comment.

Amy L.
Rating:

The owner was super nice and helpful! I will recommend this location for anyone who needs to use U-Haul!

Hana H.
Rating:

Easy pick up. Great information was provided for all facets of the rental. Would rent here again. Very friendly.

Udupi K.
Rating:

The truck had about 130,000 miles on it. It had holes in the ceiling and leaked water into my boxes when it rained. Extremely unhappy with this rental.

Eric G.
Rating:

Customer did not leave a comment.

linda W.
Rating:

I do not recommend “online pick up/after hour" it was terrible experience. I was stuck in a parking lot in the middle of night with small children for 45 minutes and I completed documents to cut time. While I was in the parking lot I had to take 3 photos of my license and wait while the representative called references. I could hardly see the numbers on the lock box and I have a lady (selling me a living room set) repeatedly texting to see if I'm on the way. Horrible experience! Also the cup holders was full of dirt :( But the customer service I received during business hours at this location was excellent! Also, the customer service/1800 number was helpful :)

Bullseye S.
Rating:

Customer did not leave a comment.

Andrea G.
Rating:

Did an after hours drop off

jill D.
Rating:

Customer did not leave a comment.

Abby P.
Rating:

Awesome people. It's the only place i rent from.

RALPH C.
Rating:

Great service

Shawn D.
Rating:

Customer did not leave a comment.

Andrew R.
Rating:

The low tire pressure light was on whole time

daisy R.
Rating:

Nothing. Awesome customer service . Everything went GREAT !!!! THANK YOU

towanda A.
Rating:

the man who rented me the truck was extremely nice

Kevin S.
Rating:

Monitor the availability of closer locations to customers as I had originally requested a U-Haul location one street over from where I live but was contacted by a customer service rep who booked me for the location I used today. Today, when driving by the original location I chose, the same truck was available. Maybe locations originally chosen by customers and the replaced by customer service reps should be monitored to meet customer needs. This is not a reflection of the ownership of the location I did use as they were professional and very helpful.

Mike M.
Rating:

Customer did not leave a comment.

Bullseye S.
Rating:

Customer did not leave a comment.

Bullseye S.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top