Customer Reviews for Sykesville Shell
(U-Haul Neighborhood Dealer)

54 reviews

6401 Ridge Rd   Sykesville, MD 21784

(410) 795-0295

Location Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(410) 795-0295

6401 Ridge Rd
Sykesville, MD 21784

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The shell gas station Uhaul guy is a piece of crap. Very ignorant in hospitality but I needed the truck so bad. Otherwise he is a turn off. I know you've heard this before

JOHN J. 
Rating:
3.0

I will be calling your service dept and demanding a credit to the rental fee. YOur app would not accept an odometer picture and I had to wait almost 40 minuets to speak with someone on your call center. Unacceptable

john G. 
Rating:
4.0

It was listed as 24 hours available, but we had to wait until 8 AM to get the key. We showed the attendant the validation and all we needed to do was pick up a key.

Gary W. 
Rating:
3.0

I scheduled my rental from 7am-7pm. When I arrived at the location to pick up. The gentleman working informed me that he was unable to help me because the guy that does the rentals doesn't come in to work til 8:00am. I had to wait an hour for him to come in. Both gentlemen were kind and helpful but I shouldn't be able to click on 7:00am if it isn't available til 8:00…very frustrating!!

Bridget B. 
Rating:
5.0

Nothing. Friendly and effecient.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

ALVIN B. 
Rating:
1.0

It took 1 hour for Uhaul to finally release the truck to me even though I had a confirmation number. I was billed for a handtruck dolly and blanket pads that were not in the truck. I reached out to Uhaul to rectify this overcharge and they will not respond. Horrible service by Uhaul.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

AURANGZEB B. 
Rating:
5.0

Customer did not leave a comment.

IRFAN M. 
Rating:
2.0

Pick up was supposed to be in our home town, but ended up 25 miles/40 minutes away (50 miles/80 minutes round trip!). That is inexcusable. Sykesville location would not answer the phone all day to confirm our pickup time and talk about options since the location was so much further away. Incredulous that uHaul would do this to a customer. Probably will be turning to Penske in the future! murphshannon@gmail.com

Shannon M. 
Rating:
4.0

Lower costs would make it better...

VANCE M. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
1.0

The reservation was never confirmed with me and then sent to the wrong location an extra 30 miles away. I was told if I brought the truck back that I would get a deal found out only if I confirmed it. Guy at the skyesville shell uhaul said just bring it back he will take care of it. So we did and he still charged me all the extra miles to bring it back. So an extra 200 miles . I hate uhaul and will never recommend or use again.

Olivia S. 
Rating:
5.0

Customer did not leave a comment.

HELEN G. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
1.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

The truck was in good condition, just needed the steering wheel and windshield cleaned. But the pickup and drop off was easy, they were very friendly and helpful if I need to rent again I will choose this location

Dawn A. 
Rating:
5.0

The key did not work most of the time and the headlight switch fell into the dash

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

FELICITY C. 
Rating:
3.0

Pickup was very rushed and in my opinion unprofessional. Truck had various things broken and i wasn't given the opportunity to show to anyone. Very poor experience.

SHAWN C. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
2.0

This is the second time we rented from here in less then a month for a local pickup and delivery. First time was great and affordable about 43.00. Second time same route n time frame it was 22.00 more In fuel. I looked at the key and looked over truck. Didn't look at contract. It was the wrong truck. Didn't have much more then 1/4 tank in the truck. Got back and he said truck had over half tank. We were nice and said ok so we added more fuel as I was looking over I noticed the mixup with truck n keys. They kinda fixed it but it was still about 3.00 more for the truck and 17.00 in fuel

john G. 
Rating:
5.0

Customer did not leave a comment.

Carolyn D. 
Rating:
4.0

Customer did not leave a comment.

john G. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

I switched to this location which was a good choice to make. The earlier location at Carroll Fuel in Eldersburg was Not a good experience. As I left, saying to the attendant that I would figure something else out, he said, good luck it will take you forever to do it on your own. Thanks to the cooperation of U-haul office and scheduling personnel, along with the rental location in Sykesville, MD, it all work out. Thank you.

Chris B. 
Rating:
3.0

Customer did not leave a comment.

John N. 
Rating:
3.0

I am very disappointed in U Hual. My pick up location was changed several times. The last time at the very last minute. No consideration give to the customer. I had to find a ride to a town 30 miles away. I was left a voicemail never spoke to anyone. This left me in a pickle and cost me $60 to the location. There has to be a better way to do business. I am not going to use U hual again l.

Octavius S. 
Rating:
5.0

Samuel was awesome! Give that man a raise!

Debra I. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
1.0

Customer did not leave a comment.

nancy M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

The resin who operates U-Haul pickups at this location did not arrive until 8:15am.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Sam was very friendly, prompt and professional.

Maz E. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
2.0

The truck stalled in the middle of the street. Got it to crank got my drive way it sat for three days. Due to language barriers and miscommunication I was finally given a customer service number I was told to wait to see what would happen once the tech was there. He arrived around 5 ish. Ran a check on the truck stated that it was dry no fluids so he filled the truck took it for a test drive and upon returning the truck to my driveway he ran over and left the weight of the truck on my paint stick that cost me over $100I was able to return the truck never finishing the job upon return I was told my be was 224 What a waste of time money and effort risking life well this experience was one for the books I am seeking an adjustment to this bill and my paint stick replaced please I can be reached 443-448-2583

Sheryl B. 
Rating:
4.0

Make the location(office area) a little more obvious.it's also small which makes it harder to do business while the employee is also dealing with gas customers.

Zachary S. 
Rating:
1.0

Not cancel reservations 4 hours away 1 hour prior to pickup. Not rent Uhauls with 140000 miles with maintenance lights on 3 quarts low on oil that shut off at 55 mph on the highway

carolyn D. 
Rating:
5.0

N/A

Joshua O. 
Rating:
3.0

Trailer was missing one of the wheel hub dust caps, which I felt was not safe, so I had to purchase a new one at a local Tractor Supply store. Also, the dealer had only one person on duty who also had to attend to fuel and food customers. He also struggled with the paperwork for the reservation and contract.

jack A. 
Rating:
1.0

My requested drop off location was changed from woodbine md at the last minute to a location much further away. This caused an unbelievable amount of problems

larry V. 
Rating:
3.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
4.0

It was very easy bc this was the drop off location at a gas station. However no U-Haul personnel are there on Sunday when I dropped off the vehicle and the gas station attendant just took the keys. I was a little uneasy with this bc they had no paperwork to give me to confirm I dropped the keys. That would have been helpful in case there was an incident.

Meghan F. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Turn-in was super easy. Friendly and helpful personnel.

Frank M. 
Rating:
3.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Brooke D. 
Rating:
5.0

Customer did not leave a comment.

AURIE B. 
Rating:
5.0

Everything was great!

Anastasiya B. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
No reviews have been submitted for this location.

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