Customer Reviews for Sykesville Shell
(U-Haul Neighborhood Dealer)

Rating:

3.0

There was nobody at this location. I was instructed to drop the truck off at this location and drop the keys. The overall experience was not a great one due because i had multiple problems with no one to speak to face to face. Extremely frustrating. That being said the truck and the performance of the truck was great. In my opinion you need someone in person not on a phone present at your locations.

Rating:

5.0

The staff person at the gas station that accepted returns was very helpful, and immediately came out of his booth to tell me where to park the truck, and handled the return promptly and professionally. And the location was ideal, less than a mile from where I unloaded the truck.

Rating:

4.0

No changes, it was fast and easy for pickup. the drop off was even faster.

Rating:

5.0

Shell employee that handled the process was excellent.

Rating:

5.0

The attendant greeted us with a smile and the handoff was seamless. Overall great experience. Thank you

Rating:

4.0

As a former truck driver, I did a pre-trip check before I took of the vehicle. I didn't find any visible problems. However, after I got on the road, I noticed an abnormal vibration in the vehicle and a noise coming from the right front wheel. Since my total drive was 120 miles, I didn't care much. The vehicle did the job. The person at the delivery point was helpful. Overall it was a good experience. I think the price per mile is a bit high. I am not sure if I would rent a van from UHAUL again.

Rating:

4.0

Friendly and quick

Rating:

5.0

The truck need to be tightened up to loose and suspension is horrible

Rating:

5.0

The only thing I would like to see are lower prices.

Rating:

1.0

Be aware of this location’s business hour when you book U-haul trucks. I had to make reservation twice because they are open for 8am to 8 pm even though U-haul website lists this place as 24hr of business hours. Also the truck I rented was very dirty and the door was not closed fully.

Rating:

5.0

I have no suggestions for improvement. Thanks.

Rating:

5.0

The only thing is that I tried to call the location multiple times prior to booking my rental but no one answered

Rating:

5.0

Uhaul trucks are always janky. Saray gave a great customer experience, he was very courteous and helpful

Rating:

5.0

Location was great, the app crashed several times checking out and checking in.

Rating:

5.0

Excellent rental experience, would recommend this location to others!

Rating:

3.0

Location did not have equipment that was reserved as part of the reservation. Did not have the ability to source necessary equipment. Additionally, input return mileage incorrectly and over-charged me by more than $129 for an erroneous 100 miles that I did not drive on the truck.

Rating:

5.0

Excellent rental manager at the site

Rating:

5.0

Attempted to use the U-Haul app to pick up the truck. The geo locator said I was in the wrong location. I wasn't so I had to use the attendant to pick up the truck.

Rating:

5.0

Fast and efficient

Rating:

1.0

The person working there was rude and treated me like a piece of garbage.

Rating:

5.0

Sam, the counter guy was very friendly and helpful.

Rating:

5.0

Thank you again. I’ll hope to never have to make such a long journey again with the U-Haul. All and all we made it safely and the team was great on the receiving and giving end of the trip.

Rating:

1.0

Horrible app experience and truck had low tire pressure and check engine light was on.

Rating:

4.0

Train gas attendant staff on U-Haul pick up/drop off procedures prior to customer arrival.

Rating:

2.0

Shell employee was rude, unhelpful and generally disinterested in being of any assistance. I will never use this location again. I recommend that the employee should be either trained in customer service skills and UHaul procedures, or not be allowed to deal with UHaul transactions.

Rating:

5.0

The process was very smooth and we enjoyed our equipment...

Rating:

5.0

I have used this location for drop-off twice. They are quick, nice and extremely professional.

Rating:

3.0

The cleanliness of the truck was never checked. I had to sweep a good bit of leaves out of the back of the van. Also the van had an issue with a door ajar warning that interfered with me taking pictures of the odometer and fuel gauge.

Rating:

3.0

Perfect for short moving trip from sykesville to owings mills. Transaction went smoothly.

Rating:

2.0

It reeked of smoke, and the gas tank was almost empty when I picked it up

Rating:

4.0

Be sure that staff has knowledge that is useful and resources are present in giving customers correct advice on purchasing tow equipment. Most tow hitches are universal and take a 2" universal ball which isn't used for smaller trailers. A 1 7/8 hitch ball is needed instead on these trailers to be safe. The station owner knew the answer. Advice followed!!

Rating:

3.0

The location was just average because it was a gas station. Which is fine, but it was freezing outside that day and there's no where for you sit inside.

Rating:

5.0

Great customer service. Truck was in great condition.

Rating:

5.0

Very good location therefore it needs more van and truck for for customers

Rating:

2.0

First, this was not the preferred pick-up location. U-Haul did not notify me of the change. Although, the attendee at the Shell was friendly and accommodating, the process took over 30 minutes. The previous user had not cleaned the truck or folded the blankets. There was used packing tape and an open water bottle in the back of the truck.

Rating:

1.0

I made my reservation online. I received my confirmation email. I arrived on time at the correct location and the person didn't have my online confirmed reservation. I jad to wait 10 minutes in -5 degrees weather for employee to make a brand new reservation. I returned the vehicle in excellent condition with correct gas amount. I received a receipt for 36 dollars. Then, 10 minutes later I get a 2nd receipt for45 dollars. I called Brittany at customer service and she said the 45 dollars should fall off mycredit card. This has been a terrible experience for me and I will never use uhaul again.

Rating:

5.0

This “bodega” style Shell gas station, meaning one attendant in a small hut in the middle, handled my rental impressively. I needed a small cargo van, and all I could find online was a box truck. I was on my way to pick up the reserved box truck at a different location when I spotted a uhaul van sitting at this Shell location. I walked up and asked if it was available for rent. The attendant 1) confirmed that it was. 2) helped me cancel my previous reservation then… 3) processed my rental agreement & walkthrough so fast, he was able to get back to a waiting customer in all but 5-7 minutes!! I’d buy Uhaul stock If all Uhaul rentals can be this easy. Big props to attendant for knowing his stuff and getting it done. Otherwise, I honestly wouldn’t bother writing a review. Good job.

Rating:

3.0

The truck was not maintained well. It needed a new transmission. The steering was terrible especially making left hand turns.

Rating:

2.0

The original location for the reservation didn’t have my truck I reserved on 11/13/2021. So we had to go to another location. The location is actually at a gas station, when returned I filled it up and turned it in. To my surprise, they still charged me a refueling fee. Never had any issues with Uhaul, so I would recommend just going to a different location.

Rating:

3.0

gas station so good for refill and easily accessible

Rating:

5.0

I ordered 12 blankets and there were none on the truck. I put this in my comments when I returned the truck, but I was still charged for the blankets.

Rating:

1.0

The shell gas station Uhaul guy is a piece of crap. Very ignorant in hospitality but I needed the truck so bad. Otherwise he is a turn off. I know you’ve heard this before

Rating:

3.0

I will be calling your service dept and demanding a credit to the rental fee. YOur app would not accept an odometer picture and I had to wait almost 40 minuets to speak with someone on your call center. Unacceptable

Rating:

4.0

It was listed as 24 hours available, but we had to wait until 8 AM to get the key. We showed the attendant the validation and all we needed to do was pick up a key.

Rating:

3.0

I scheduled my rental from 7am-7pm. When I arrived at the location to pick up. The gentleman working informed me that he was unable to help me because the guy that does the rentals doesn’t come in to work til 8:00am. I had to wait an hour for him to come in. Both gentlemen were kind and helpful but I shouldn’t be able to click on 7:00am if it isn’t available til 8:00…very frustrating!!

Rating:

5.0

Nothing. Friendly and effecient.

Rating:

1.0

It took 1 hour for Uhaul to finally release the truck to me even though I had a confirmation number. I was billed for a handtruck dolly and blanket pads that were not in the truck. I reached out to Uhaul to rectify this overcharge and they will not respond. Horrible service by Uhaul.

Rating:

2.0

Pick up was supposed to be in our home town, but ended up 25 miles/40 minutes away (50 miles/80 minutes round trip!). That is inexcusable. Sykesville location would not answer the phone all day to confirm our pickup time and talk about options since the location was so much further away. Incredulous that uHaul would do this to a customer. Probably will be turning to Penske in the future! murphshannon@gmail.com

Rating:

4.0

Lower costs would make it better...

Rating:

1.0

The reservation was never confirmed with me and then sent to the wrong location an extra 30 miles away. I was told if I brought the truck back that I would get a deal found out only if I confirmed it. Guy at the skyesville shell uhaul said just bring it back he will take care of it. So we did and he still charged me all the extra miles to bring it back. So an extra 200 miles . I hate uhaul and will never recommend or use again.

Rating:

5.0

The truck was in good condition, just needed the steering wheel and windshield cleaned. But the pickup and drop off was easy, they were very friendly and helpful if I need to rent again I will choose this location