Customer Reviews for Symons Valley Rentals
(U-Haul Neighborhood Dealer)

1144 reviews

14555 Symons Valley Rd NW   Calgary, AB T3R1E7

(403) 237-7758

Location Hours

  • Mon-Thur: 9 am - 3 pm
  • Fri: 9 am - 4 pm
  • Sat: 8:30 am - 3:30 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 5/13/2021: Closed

Services at this Location:

Contact Us

(403) 237-7758

14555 Symons Valley Rd NW
Calgary, AB T3R1E7

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 3 pm
  • Fri: 9 am - 4 pm
  • Sat: 8:30 am - 3:30 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 5/13/2021: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

OLASUPO A. 
Rating:
4.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Arvind A. 
Rating:
3.0

The staff at the location was friendly, helpful and efficient. The bad news is that the trailer we were provided with turned out to have a set of bald, unsafe tires on at least two of the four tires. One of the tires delaminated and the tread completely flew off the rim into the path of the approaching traffic behind us on a busy freeway. The trailer was loaded with compost at the time, but not overweight. We had to wait for roadside assistance for two hours but they were very fast and efficient. Your telephone customer representative, Deyonda was very helpful and checked back with us at least twice to make sure things were being dealt with. Thanks so much to her.

EWEN M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Nick R. 
Rating:
3.0

personnel here were helpful and efficient. Th vehicle appear to be well maintained.

CHERYL S. 
Rating:
5.0

At this time with current conditions it might be wise to change the license plates to something local. As we suffered a lot of highway road rage and people screaming at us to go home thinking we're from Nebraska.

Cristi T. 
Rating:
3.0

Clearer explanations of expectations etc.

roberta F. 
Rating:
5.0

Customer did not leave a comment.

Mussab Gamal Th A. 
Rating:
4.0

Truck was a bit dirty and there was garbage under the passenger seat, but overall truck handled well and great value for the price. The person working the location was great, fast and friendly.

Shannon R. 
Rating:
5.0

Customer did not leave a comment.

Geri Z. 
Rating:
1.0

It took 2 hours to get through the collection process after booking on-line. To add insult to injury, because I then returned the van slightly late (although well before midnight i.e. same day) I was charged for 2 hire periods. I also filled up the van with fuel & got charged for fuel. Terrible. terrible experience.

Martin G. 
Rating:
5.0

Customer did not leave a comment.

David and L. 
Rating:
5.0

I had an issue with returning the truck as I could not share my location even though I was at the correct address. As such I could not complete the return process

BAKANI N. 
Rating:
5.0

The folks there were very helpful .... Unit was ready on time. Thank you!

LORNE P. 
Rating:
5.0

Last customer who used the trailer left a fair amount of gravel and garbage in the box.

Ron G. 
Rating:
3.0

I would probably recommend this location if my friend lived in Symons Valley (but I probably won't be using uhaul ever again)

Brock H. 
Rating:
5.0

Customer did not leave a comment.

Diana P. 
Rating:
1.0

Apparently there was a $17 charge that I was never told about nor called about, even though they said I was all clear to go with NO extra charges after I dropped off the truck. Now this $17 charge was sent into collections!!!! And has affected my credit rating only a short time after I was supposedly invoice??? Terrible customer service and lack of care. Don't tell someone there are NO charges owing then bill them after the fact!! Plus, send to collections?? So terrible.

MARCIA G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
4.0

Make the app user friendly. Wasn't able to add pictures for pick up or drop up. Luckily the location was still open for service

Maria F. 
Rating:
5.0

Great honest service it was like dealing with a family member straightforward and very helpful and knowledgeable thank you so much I would recommend U-Haul to anyone

james I. 
Rating:
3.0

I didn't have to wait very long but other people in line did-and the Uhaul server being down was a challenge but i was in my truck in 5 min. and on the road.

George S. 
Rating:
5.0

Customer did not leave a comment.

Julian B. 
Rating:
3.0

Customer did not leave a comment.

Wayne E. 
Rating:
5.0

The paperwork took longer than expected. U-Haul should provide online booking.

INTKHAB A. 
Rating:
5.0

Customer did not leave a comment.

Sandipkumar P. 
Rating:
5.0

Clean vehicle so next Customer will be happy.

Richard A. 
Rating:
3.0

U-Haul basically OK. It works and is helpful. I use U-Haul fairly often and try to keep away from this location. It is a very convenient location but everytime I rent here there is always something. Like yesterday I took the truck with 1/4 tank of gas. I took a picture. I had the vehicle for around 20 miles, filled the truck, at the rental location. Which appears to be a rental condition. Showed them the picture of the tank over 1/4 but they wanted me to back the truck out and put in another litre or 2. Crazy. They are crazy, it is always something like this just aggravating customer for nothing. I understand a small business has tight margins, I run a small business but playing this stupidity only drives customers away

Bruce J. 
Rating:
1.0

No one from Uhaul came out to inspect the trailer therefore a cursory inspection was done by the driver, Ryan Brownlee. When we arrived at our destination with the trailer and started to load it i noticed that the one tire was flat. Had to unload, go get air in the tire and go back to destination to start loading again. When it was reported it to the Uhaul representative he did not want to have anything to do with it and hung up. He was very unprofessional and not courteous at all. This was not a very good experience at this location.

Ryan B. 
Rating:
1.0

I didn't believe receiving almost $400 bill to expensive for truck rental. The truck we rent consumed gas a lot very old truck not worth it at all. Please refund me at least half of it.

Mohammad F. 
Rating:
5.0

Customer did not leave a comment.

MOAZZAM M. 
Rating:
5.0

Customer did not leave a comment.

Dwight R. 
Rating:
2.0

Clean the vehicles. The location is a mud pit so at least rent clean vehicles- I've never rented such a dirty vehicle.

Jack K. 
Rating:
5.0

Great customer service. Easy self-serve. Thank you for making my moving day a smooth experience!

katarina D. 
Rating:
3.0

The product was disappointing. I rented 6ft wide open trailer with the ramp. I needed 6ft width to bring my garden tractor. The entrance of the trailer was less than the 6ft, which was disappointing. What is the point of 6ft width if the entrance is smaller than that??? Uhaul should discontinue this product and bring a better product to achieve 6ft width. I wish they reimburse my money.

Asad N. 
Rating:
5.0

I forgot his name but an employee there went above and beyond to solve my predicament. I left the keys to my new house inside the U-Haul I dropped off. He came back to work and grabbed it for me. This is an extremely positive experience for me. Thanks!

Arthur C. 
Rating:
5.0

nothing, it was great and accommodating. Thx again for your speedy service.

RONALD R. 
Rating:
5.0

Thanks for the polite and friendly service.

mohammad I. 
Rating:
5.0

Just better lighting for after hours drop off Otherwise this was a great experience Easy to pick up Contactless drop off was excellent except hard to take pics in dark

Michael G. 
Rating:
5.0

Customer did not leave a comment.

misun S. 
Rating:
5.0

Staff was friendly and accommodating! Thank you!

Royal M. 
Rating:
5.0

Possibly one of our smoothest experiences with U-Haul

Jason C. 
Rating:
2.0

The guy is charging me 9.69 for fuel which I have even not used. I only used 15 miles (as per receipt issued to me) and I put in $10 gas just before leaving truck from gas station which is less than a kilometer away from location. I have a fuel receipt with me The guy keeps hanging up on me. This is extremely rude and not ethical at all

ASIM H. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Even though the customer service area at this location is very small, p/u & processing time is quick and easy. The customer rep was very professional and helpful and the instructions given were very clear and to the point. I will most definitely continue to return to this location.

Luis C. 
Rating:
5.0

Very good experience. No need to change a thing.

Dale S. 
Rating:
3.0

Customer did not leave a comment.

Kenneth K. 
Rating:
1.0

Very bad service

Ranbir D. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Gentleman on the service desk did an excellent job explaining everything and he was really accommodating

Josh B. 
Rating:
3.0

Customer did not leave a comment.

Stanley A. 
Rating:
5.0

Great place and as always very helpful.

Chris F. 
Rating:
2.0

Customer did not leave a comment.

janice S. 
Rating:
5.0

Customer did not leave a comment.

Etienne W. 
Rating:
2.0

I dont know why they keep charging me over what we agreed. The customer service said 49cents for every km and my bill is showing 59cents. I dont think this is right and this is not the first time. I need someone to call me and rectify this immediately 4039035574. Thanks

Christopher I. 
Rating:
5.0

Your online reservation system is lousy. It reserved a trailer for me at a location that doesn't ever have them. I went to Symons Valley location after first going to the reservation location. Added an extra half hour to the process.

DAVID T. 
Rating:
1.0

Never ever go to these people and location. My pickup time was 10 am, so reached at 9:50 and saw 4 people waiting, one guy since 8 am. No one turns ip till then 10:20 am and that too just to give a truck to guy waiting since 8 am. All others asked to wait till the actual guy has to come. I called the owner complaining about us waiting in cold wind and dust, as is my right as a customer. The owner tells me that he has zero tolerance for “fighting” and asks me and others to be patient...also mumbles about covid and difficult times without any context to this lack of service. He also claims that they called customers and told they would be late, but none of us who were waiting there received calls. He said the person is late because he is giving some exam. He even asked me to provide my credit card details on phone to expedite delivery when the guy arrives. I had already given these details during online checkin and refused to provide it again on phone. At 10:50 am, a boy , probably owner's son, arrived and was totally non apologetic. Finally I get the truck at 11 am and was already late for my commitments. No change in return process....when I came back to return at 1:30, again no one in office and about 6 people waiting to return or pick up. The owner asked us on phone to drop contract and key in box. The contract said they will charge 20$ for this “convenience”, after calling the owner, he said he will not charge. I wrote all the details ( odometer reading, fuel gauge and the fact that service was very poor) and dropped in the box. One lady waiting to pick up truck was told to “have a coffee” and wait till the person arrives. I wonder how U-haul give or allows such people to operate these services. I will certainly never go to this place again and strongly urge other customers to stop using them. They have no concept of customer service and are extremely arrogant instead of being apologetic. I would use other service providers instead of U-haul....it is no longer same as it used to be. The trucks are unclean, no sanitizers in the truck ( and the owner was talking about covid).....stay away from u-haul and definitely these people and location.

Atul Dinkar D. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Truck was dirty inside and out from use. Had to wash mirrors myself to operate safely.

Dallas W. 
Rating:
1.0

Van was filthy wham picked up. The attendant wasn't even in the office when I arrived. I was told to be there at 1:15 and when I arrived there was another customer waiting outside who had been there for almost an hour. It took the employee another 15 minutes to arrive. Service wasn't friendly or efficient. Poor experience. Won't be back

KRISTINE R. 
Rating:
2.0

Was pretty frustrated with how the truck was parked, I could not get the truck out of the parking space as it was too tight the agent had to come move it and took him 15 minutes to do so... also the truck bed was very dirty obviously not sweeper before it was rented. I had to clean the truck bed myself

RAJNISH A. 
Rating:
3.0

Clean out the back of the moving Van or give a discount for doing so. I spent 1/2 hour wiping down the floor that has mud all over it. I had paid movers to move, not clean.

Casey H. 
Rating:
2.0

Not over charge for mileage, it has been 3 weeks now and no rectification on the actual mileage. The mileage was wrong on the web check in.

Steven L. 
Rating:
4.0

Helpful and made the drop off quick and easy. A bit tight for trailers to drop off but they helped to get it done.

Garry K. 
Rating:
5.0

Customer did not leave a comment.

Kui C. 
Rating:
5.0

Customer did not leave a comment.

Selena N. 
Rating:
3.0

Customer did not leave a comment.

Garth L. 
Rating:
3.0

Improve the geo fence of the location for the 24/7 share program. Had to drive to the end of the yard for the app to pick up the location. Truck could have been cleaner. There was no indication at all that the truck had been cleaned for a while there was dust on the panels and cargo area had dirt marks all over it. Great overall experience with the 24/7 share program - keep up with your AI capabilities!

Mohammad S. 
Rating:
5.0

Customer did not leave a comment.

Amanda K. 
Rating:
5.0

Customer did not leave a comment.

jaydean W. 
Rating:
4.0

Customer did not leave a comment.

Zaileen R. 
Rating:
1.0

Customer did not leave a comment.

TRAVIS D. 
Rating:
5.0

Customer did not leave a comment.

Jian L. 
Rating:
3.0

Customer did not leave a comment.

GLENDA Z. 
Rating:
5.0

Customer did not leave a comment.

LORI S. 
Rating:
4.0

The tires on the vehicle seemed bald, so I had trouble with traction in the snow.

Geoffrey M. 
Rating:
5.0

Honestly the whole process was really efficient and truck was in great condition. No difficulties, but it's a bit pricy if your driving to the south of the city and getting the truck in the north because the kilometers add up quick.

Halima F. 
Rating:
3.0

It's a small and older location, but the service was amazing and fast.

Chad A. 
Rating:
5.0

Customer did not leave a comment.

Goodluck A. 
Rating:
1.0

I have returned the truck with more fuel then I got it, still they charged me about $14 dollars for the fuel.

Karim N. 
Rating:
4.0

Customer did not leave a comment.

Yvette W. 
Rating:
5.0

Customer did not leave a comment.

MONTANEZ A. 
Rating:
5.0

Staff was friendly and courteous. A cleaner cabin would have been nice and sanitation/ Covid clean certainly would have made things more comfortable. There should be every attempt made in business to ensure customers are aware of clean safe rental.

abdullah C. 
Rating:
5.0

Very helpful and friendly.

JOHN DAVID S. 
Rating:
3.0

Customer did not leave a comment.

Tom H. 
Rating:
3.0

Picking up of truck went well. U-Haul Personnel (male) is very pleasant, and knowledgeable. On route across country, we soon noticed that we had no windshield cleaning option. At the end of my stressful journey I reached out to this location only to be told that I should have called the 1 800 U-Haul # for assistance. Good to know. No one takes responsibility for anything. Customer Service - what is that? Incompetent is the word I chose to use to describe my experience with U-Haul. Having no windshield cleaning option, made for dangerous driving condition where lives could have been compromised and lost. But then again, who cares. Hopefully U-Haul will take this to heart and going forward, checking to make sure the windshield washer dispenser works to prevent a similar negative experience for future customers.

AURELIA P. 
Rating:
5.0

Customer did not leave a comment.

lori H. 
Rating:
5.0

Great price and customer service. Very helpful and courteous staff.

Wai M. 
Rating:
4.0

The opening time in the Symons Valley office was not as detailed in the advert. The Opening time was shown as 9:00 am but the pickup time was said to be 10 am. I indicated that i can receive text messages but the change in schedule was sent late by email and I did not realize it until i got to the office and had to wait extra 20 minutes in the cold, despite a pending appointment. overall, I enjoyed the service.

Lawrence E. 
Rating:
1.0

We had nothing but problems with the equipment. I will be sending you pictures & a full report when we actually get the vehicle home.

Shona C. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
3.0

The attendant was a bit rude we almost cancelled

Phina B. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
4.0

I had to pick up at this location as the location of my choice did not have the size of truck that I wanted. This cost me more money in mileage and in gas.

Dennis K. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
3.0

The only problem was the extremely frustrating notification via text message saying that I needed verify my return after hours, or I would be subject to a $20 fee. 1) I was NEVER told about having to do this 2) I had already locked the truck and returned the key to the lock box, so there was no way to photograph the instrument panel 3) The app was extremely clumsy and annoying. I gave up after fumbling around with it for 10 minutes Thankfully, U-Haul did not charge me the $20 verification fee or I would have been extremely pissed

DOUGH K. 
Rating:
1.0

They charge me over for fuel, I took two picture first the moment after start and second the moment before shut down, fuel gage is exactly same just in different odometer but they charge me 20 more for fuel, and I have me gas receipts too.

ALIREZA A. 
Rating:
1.0

The ONE employee working was good and fast but this is a busy location, it was Saturday. Was super busy and people needed help getting their units including me. Can't get help when there is a constant line up inside. I called the phone number and some guy said come to his location and he would help me. Just a terrible experience, wasted lots of my time. FYI I booked for Balzac location. Someone called me almost instantly saying I'd have to go to a different location, anyone valley. Before I went I got gas in Balzac and there was a trailer there. I asked if I could use it and he said it's not in the system. So I had to go to that other location that was way out of my way. Just a terrible experience but can't beat $15 to rent a trailer for the day so that's about all you guys go going for ya.

Jon L. 
No reviews have been submitted for this location.

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