Keep up the great workDANIEL B.
Customer Reviews for Synergy Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be a little more kind in the phone. This was my 1st time calling and the guy on the phone Could have been a bit more personable. I am very happy and outgoing and he was All business asking each question stringently, but never a â€œHi, how are you today! How did you hear about us? Well just know we're happy you called and we're here to make your experience a good one!â€ Say something to get me to like your company & â€œyouâ€...Just sayin. Who was very personable was the Receptionist at the desk when I walked in. She was the sweetest ever! I probably will Rent there again...Because of her, but hope the owners or who ever the two guys out back in the two offices are...could smile and act somewhat happy. Looks like their Totally occupied In other things. I would have liked a little smile from both of them. Overall the transaction went smoothly, the Van was okay but didn't handle the road very well. It was raining and was windy....not sure if the Vehicle needs new tires and an Alignment. It definitely could use new windshield wipers and I didn't know how to adjust the outside mirrors on both sides. Is there a automatic switch inside to set those? Someone should of asked â€œwould you like someone to come out & show you the ropes of this Vehicle? That would of been nice. Look...I would use this u-haul @Snergy Storage on Merrimack, NH again but hoping this review can help the managers be better at person to person contact. A smile goes a long way especially during these last two years of the covid epidemic. Good Luck & stay safe.SUSAN D.
Awesome place to rent a uhaulLINDA N.
Customer did not leave a comment.James O.
I have used uhaul on multiple occasions and have never had a negative experience. The person was late. The truck I was getting was not checked in. Nor was it swelled out prior to me receiving it. The amount I was quoted was not what I was charged, it was $60 more. The worker/owner tried having me pay an additional $100 deposit for the uhaul (never have I ever had a deposit never mind $100) all of his answers were to call uhaul corporate. I've never had any unpaid bills or damaged equipment through uhaul. To warrant anything. In fact I chose uhaul to avoid any level of difficulty.MICHELLE T.
Windows need to be washed at times but overall a great experience and the van ran greatBELINDA C.
The one downfall was that this location is not set up for 24/7 use. There seems to be a booking problem on the website. The staff there was great and let me take the vehicle anyways, but it delayed our use by 30 minutes and we now either need to book a 2nd time to finishing picking up out tile supply or take 3 or 4 trips in my car. Very frustrating situation, had we been able to start the reservation at the correct time this wouldn't have been an issue. Location was fine, glad the worker came back to let me use the vehicle, but overall very disappointed and pissed off with the situation.KAREEM T.
No outside key pickup. Still had to go inside to get keys. When inside short staffed had to wait to get keys. Used up valuable time . Older truckSteven G.
I don't see any room for improvement.DAVID P.
Customer did not leave a comment.Hollie K.
Customer did not leave a comment.KERRY B.
very satisfiedJohn W.
I was extremely disappointed when called and told that I would have to drive to another location after making the appointment a couple of weeks ago.RICHARD JOHN M.
Customer did not leave a comment.Jon Y.
Process was quite pleasant due to the courtesy and professionalism of your service people. Great ambassadors for your business!JOHN F Y.
Wasn't sure how to take the dolley off or if that was included so I just didn't touch itKIMBERLY C.
Thank you!CRAIG L.
Awesome experience.!! Rented a storage space there too.SCOT L.
Loved taking/submitting my driver's license before picking up the vehicle.Grace F.
I have to rent a truck only once a year but have for many years. Best location so far Clean friendly and best of all fastJerold S.
I took photos of mileage indicator AND gas tank. I left it with MoRE gas than I picked it up with. The photos are clear and yet I am being charged for two gallons. Very disappointed with uhaulMonique P.
Customer did not leave a comment.JAMIL S.
Customer did not leave a comment.DEBRA A.
Customer did not leave a comment.Karin V.
Customer did not leave a comment.BARRY B.
Customer did not leave a comment.STEPHEN S.
Couldn't have been any easier. Pickup was quick. Truck was clean and new. Drop off was even faster. Thank youDaniel L.
Customer did not leave a comment.TROY G.
Amazing customer service from employees!!!! Fast paced in and out!! exceptionally Kind, friendly, and very understanding!! Highly recommend this location!!!!!!.KASANDRA C.
Customer did not leave a comment.David J.
This is the second time I have rented from this location and it is always such a quick and efficient process and the employees are always very pleasant and professional. I appreciate having a location of this caliber so close to my home.Jennifer L.
Customer did not leave a comment.Ross W.
Customer did not leave a comment.Gabrielle H.
Customer did not leave a comment.Christopher E.
Customer did not leave a comment.Kevin I.
Customer did not leave a comment.KENNETH L.
I've rented two trucks within the month and the service was excellent both times! Just continue what you are doing.Kevin L.
Customer did not leave a comment.JANE S.
Customer did not leave a comment.Todd D.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.XAVER JEFFERY S.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Edward D.
The location was great. The pre-registration was a little unclear, I had to call the location to find out exactly what I needed to do on arrival -- but the location was great.BETH K.
Customer did not leave a comment.Myles G.
I entered my info the night before to save time, got the confirm it was all set. The next day, I had to do it all again. Then the approval process took over 10 minutes. The app needs work.Philip M.
N/A, so friendly!Alexandra L.
Customer did not leave a comment.Victoria S.
Your digital experience needs work. I could not return the truck following the link th text gave me. It got stuck because it could not get my location. I had to download you app to get it to work.Keith W.
The self check in service is too unorganized time wise. Get in the truck..get out of the truck..take too many pictures (really where I park?). The location service took forever to link. The per mile charge is higher than competition. The cab of the truck was clean when I received..a 5 minute vacuum of the food in the passenger seat would suffice.Scott S.
Customer did not leave a comment.Christos S.
Customer did not leave a comment.Jami H.
Please verify that if a customer requested equipment rentals with a truck (such as a dolly) that the items are either provided in the vehicle or provided to the customer. I requested 2 dollys to assist in my move which I assumed were in the truck (as they've been when I've rented from other UHaul locations in the past). I didn't realize until later that my items weren't provided. This issue wasn't corrected when I returned my equipment and I was overcharged by $14. This isn't cool, but not enough for me to lose any sleep over, if you see this and can do something I'd appreciate a refund, if not, whatever.Joseph L.
I reserved online and put my driver's license picture in. The attended said she needed the back of liscence too. This was not true as it was "optional" She seemed more interested in reading her book in front of her than helping me. After the paperwork.. she pointed to a snow covered 10 foot box truck on the monitor and handed me the keys. What!? I had to ask for them to clear the truck off and bring it up the hill. This took 15mins. Once I got the truck, I noticed the back door was not properly closed. I noticed a yellow truck light , a warning light of some sort on the way back. Checking out I mentioned to a guy in one of the offices..he said it's nothing..a uhaul thing. I said you don't seem to care that when I saw the light that I was worried and stopped the truck.. he answered again it's not their problem. This was at 930am 12-7-19. Very poor.. I won't be coming back!Robert C.
Great customer servicerichard L.
The place needs a more visual sign with the U-haul Logo out front everything is in the back and not helpful if your a first time customer the service was awesome and the staff amazingGordon T.
Customer did not leave a comment.Larry C.
Customer did not leave a comment.Jane C.
I'm not sure how you can expect someone to fill up the tank exactly to 3/4 a tank or how you can penalize someone 1.7 gallons for literally a 15 mile trip. All seems rather arbitrary.Peter P.
Excellent customer service, really appreciated how friendly and helpful the woman at the desk was.Noreen F.
Customer did not leave a comment.Lawrence V.
You keep sending emails to the wrong address.Scott N.
The staff was very friendly and accommodating. The entire transaction went smoothly.DAWN W.
Customer did not leave a comment.John D.
Customer did not leave a comment.Hilary M.
Good service, fast pickup. friendly people. Way better than the south willow street Manchester experience.ken K.
Customer did not leave a comment.Marc D.
I was guaranteed a 15 foot truck on like with a 50 dollar payback, but was called the day before I had to move and was offers a 10 foot truck. I accepted because I needed to move; however, I ended up needed the truck for another day because of the switch which cost me another 40 in rental, gas, and mileage. So what would have cost me 60 dollars or so ended up 150 ... and no 50 dollar discount????Zachary M.
Wonderful Customer Service!Michael B.
Very clean and organized. Helpful staffThomas P.
Customer did not leave a comment.Scott H.
I was originally set to pick up using my mobile phone, because I was going to be getting the van after hours when the location was closed. It's a good thing that I ended up getting there earlier, because this location doesn't actually allow pickup via mobile phone -- all the trucks are behind a locked gate. So, this should be updated when it comes to picking up using the ap. Otherwise somebody might show up at, say, 7 PM thinking they can get their truck and find it not available.Roy S.
Staff at location were great. Clean location and fast service. The Auto transport had a bent fender and the wheel scraped all the way from NH to MD. I could not get a replacement due to no availability and time crunch. Before leaving pick up location the lady at the desk said I would get some money back if I returned it early. I returned it the very next day and drop off location denied any credit back to me. Tried calling u-haul and was on wait over 25 mins. Ended up hanging up and writing this review.Carlos R.
Customer did not leave a comment.William D.
Truck did not have rear driving lights operable. Caused safety issues while driving at night and pulled over.Jeff O.
Customer did not leave a comment.Jeffrey M.
We have rented several times from this location and will continue doing business with the friendly staff and professional facilities and equipment. We have been doing business here for over 6 years now. Outstanding!Anthony P.
Customer did not leave a comment.david G.
Customer did not leave a comment.Peter D.
Customer did not leave a comment.Christos S.
Reveal ANY extra fees associated with the rental.Jonathan D.
staff is shaddy, did not disclose any charges prior then charged a bunch of extra fees that should not have been charged, argued about the delivery drop off time when we specifically talked to a U-haul employee and told them when we needed the truck by, said they were going to bill us an extra day anyway and then they billed my credit card on file when we asked them to bill the credit card we came in with (they said i couldn't change the card on file, but it wouldn't be a problem to pay on a different card) and then they charged the card on file anyway and they also billed the new credit card all these extra fees. Worst customer service of my LIFE! They tell you one thing and then say something completely different after and try saying "fine print" bullcrap! I will give you a bad rating on every single site known to man for your terrible service, shaddy business practices and all around lies through your teeth. Will never recommend to anyoneGina B.
Not having a sign outside saying UHaul did throw me off a bit, but address and Synergy designation was of course correct. Courtesy was excellent and pickup was quick.STEVE G.
Customer did not leave a comment.William B.
Easy process and friendly staffAndrew W.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Christos S.
Customer did not leave a comment.Bill C.
Customer did not leave a comment.Donna M.
Staff was friendly and efficient during processing. Process was very easy.Tom D.
Customer did not leave a comment.Kimie S.
Customer did not leave a comment.Brian D.
the location has no signs or directions to the building that is set back from the road and not visible from the road it is not clearly marked saying this is a U HAUL business.HELEN T.
Customer did not leave a comment.Anne B.
Truck was ready when we got there, quick pickup, no hassles. Great location.Bruce B.
Staff was very helpful and took care of us even when the auto tow we had is not usually received at this site.Elizabeth H.
Easy in easy out>John A.
There are no signs indicating that it was a uhaul location.Michael C.
Customer did not leave a comment.Elizabeth H.
The lady at the front desk was very professional and did a great job guiding us through the process. This made your business stand out from some of the others we encountered on the same day.Jeff M.