I made a reservation and when I got there to pickup the vehicle it was not there I was told they will put me in another vehicle but ok then what's the use of making a reservation. Night mare!!!!!!!!!!!!!!!!!
RICKEY T
Customer Reviews for SYP Management LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would like to have the fact that a $100 deposit is required for debit cards listed next to its selection. I rented the van and found that the rubber floor mat difficult to maneuver or slide boxes into the van. I had to literally get into the van a pick up the boxes to put them in place because they could not slide across the mat.
GIANNA Mtechnical inspection of vehicles would be found
Frantisek KThe truck was okay it just had mud inside from previous driver and the front bumper guard was hanging down. Otherwise easy to drive and well maintained. The facility we picked up from is just a little outdated and over crowded with a slight language barrier with the owner.
STACEY CUnhygienic truck. Mold in vents and air filter needs a second look. There was sludge in the truck both in the front compartment and on the floor inside the truck. Owner was a little unprofessional and rude.
Shalini CNon
samuel aDifficult to communicate with the person on duty. The interior of the truck was filthy. Needed to be swept out and the console had spilt drink and food crumbs. Disgusting
MICHAEL HWhen i called i was quoted 1 price,when i got there the price had changed by 10$ and on the way out,he told me i would be charged for 2 extra days if i was late,kind of knew what that was all about.....couldn't speak any English it seemed, dont have to worry about me again.
ERNEST HThe location was fine, we ended up getting the key without issue, but the problem was that the vehicle wasn't cleaned and the dolly that we rented was no where to be found. *When I say that the truck wasn't clean, I mean that the bed wasn't swept out. We ended up finding about 2 dollars in change, there were hair ties, and a bunch of random things.
Jamensen CI received a voicemail the evening prior to my pick-up date indicating that my selected pick-up time was prior to the location hours, but that I would be able to complete Mobile Pick-up & was good to go. I arrived & the key was not in the box, so I contacted the owner. He told me he had the key & was inside the building, even though they weren’t open. I went to retrieve the key to which I was greeted with “I called you & you never answered,” which was confusing considering the voicemail I received indicating I was all set for Mobile pick-up. I would strongly suggest not allowing for Mobile Pick-up if you are unable to sufficiently provide the keys following the clearly stated instructions on the website. I would also consider being more clear, consistent, & customer-centered with all phone & in-person communications moving forward, as those received were extremely unhelpful.
Abby Bwe returned the unit and had a very hard time dismantling it from our truck and no one was there to help us and we could not get the unit we came with back on the truck. We called and left message and no one replied.
CALVIN HGood
sho S👍🏿
Ho Stanks
NIZAMUDDIN AThere’s nothing, the worker was was very patient
priscilla gDid drop off without interacting with anyone.
David HHe was very friendly and waited after hours for me to drop off my rental. I would highly recommend this location.
LINDA MHorrible location
ALAN DNo staff available to assist at drop off on a Tuesday at 1pm.
Richard TNice
HO SNice
shin hThe truck I rented was very clean and drove very well.
Deonta WLocation tried to change my time slot from 7:30 AM to 10:00 AM.
BRUCE DVery friendly
YONG LGotta say the online process for reservation and contract completion was super efficient. Reserved a tow dolly. Received an error code after leaving that the brake and right blinker light didn’t work…left blinker was fine. Made it to the drop off without any issues.
WILLIAM HGood
DAVID Pvery satisfied with U-Haul service thank you
LE DChoi was very helpful and professional
deangelo PWe were sent to wrong one U-haul twice Wednesday, January 7th and finally had to use this one . They also had the wrong drop off location ,two hours away from our destination. I really feel they owe us a discount for all the trouble we went through. They also made the job start 1and a half our late.
MICHAEL WTruck was ready on the spot. The app takes a while to get through so get there at least 30 minutes before reserved time so you are not delayed. At return the owner came out and took care of everything so I didn’t have to use the App to take pics again.
Yury CGreat customer service. Better signage would be beneficial, but definitely not a deal breaker.
JEFFREY KCustomer service was great. Friendly and fast. Thanks.
STEFANIE BGood
Vicente PRepeat customer, always very professional .
Jennifer JTuve problema para recoger el vehiculo me colocaron la llave del carro equivocado
eduardo mMaybe update the online reservation information. Some info wasn't online that I had to physically go to the location to ask about. Tks
CHARLES ALeave everything the same thank you.
URSULA GThe process was Excellent, Smooth and Easy.
DAWNIELLE LI had no issues.
MATTHEW CAll is good, good employees
JOSUE SEverything is good but over priced. Will be better if $1/ml if customer is filling the gas. Should be diffrent criteria for the customers who doesn't want to put gas.
Manpreet SGreat customer service from the gentlemen in that office quick and accurate.
JONATHAN AThe customer service was horrible. He gave a truck in the beginning that didn't have air. Then the one he did give seemed as though it needed new tires. The drive was horrible. However, I refused to wait to change another one. He have all the tricks so close together that it's hard to move one without tearing up another one. I would never recommend this location to anyone. The guy that works there prefers to make the customers work not him.
LATOYA DGood excellent service
PEDRO H