Customer Reviews for SYP Management LLC
(U-Haul Neighborhood Dealer)

268 reviews

1885 Lawrenceville Suwanee Rd #180   Lawrenceville, GA 30043

(678) 442-0445

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(678) 442-0445

1885 Lawrenceville Suwanee Rd #180
Lawrenceville, GA 30043

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Allen A. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

hyoung C. 
Rating:
5.0

Customer did not leave a comment.

seunghyun C. 
Rating:
5.0

Customer did not leave a comment.

seung C. 
Rating:
4.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Kenny T. 
Rating:
3.0

Truck size promised was not available so we had to make multiple trips that cost twice the mileage and no adjustment was offered or given. Very dissappointed that reservation meant nothing about availability.

Ingrid B. 
Rating:
5.0

Customer did not leave a comment.

hyoung C. 
Rating:
5.0

Customer did not leave a comment.

rick S. 
Rating:
5.0

For short people, they would need a step stool to get into the cab.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

seunghyun C. 
Rating:
1.0

Barely spoke English. What he did was extremely hard to understand. I was forced to drive 30 minutes out of my way to go this location by customer service adding an hour to my packing day. The guy who checked me in offered zero help in loading my car on the auto transport trailer. Zero. I had to do it all alone, and I have a low ground clearance BMW requiring blocks under the ramp. Horrible service. Horrible. And the location was difficult to find since it was located in a Korean church.

Lyle S. 
Rating:
5.0

Customer did not leave a comment.

jessica C. 
Rating:
5.0

Customer did not leave a comment.

doohyun C. 
Rating:
5.0

Customer did not leave a comment.

Seunghyun C. 
Rating:
5.0

Very friendly place, clean , ready on time, I would definitely be back and I would definitely recommend this place .

Nicolae S. 
Rating:
5.0

Customer did not leave a comment.

In J. 
Rating:
5.0

Customer did not leave a comment.

Deniz D. 
Rating:
5.0

Customer did not leave a comment.

seung C. 
Rating:
5.0

Customer did not leave a comment.

Doohyun C. 
Rating:
5.0

Customer did not leave a comment.

harris C. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Shawn T. 
Rating:
1.0

Customer did not leave a comment.

LINA C. 
Rating:
5.0

Customer did not leave a comment.

doohyun C. 
Rating:
3.0

Customer did not leave a comment.

Lateasha G. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Nothing

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Troy K. 
Rating:
5.0

Paul ( owner) is excellent person. Always receives the customer smilingly. Very helpful. Keeps the place neat, clean & tidy. Amazing

Altaf R. 
Rating:
4.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
4.0

Nothing, everything was good! 👍

Lester T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Hyoung C. 
Rating:
4.0

CHECK THE HARNESSESS TO ENSURE THEY ARE SAFE TO USE.

Obed G. 
Rating:
5.0

Customer did not leave a comment.

In Kyo J. 
Rating:
5.0

Customer did not leave a comment.

morris M. 
Rating:
5.0

I will always go back to this location, I was in Aubur on Hill St, not only that the owner treat us with disrespect he was rude . So Yes I'll definitely go back to this location even if I have to drive a bit more.

nicolae S. 
Rating:
5.0

Quick and easy drop-off, friendly service.

Solomon K. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
3.0

Drop off location was difficult to find. See comments about the pickup location. I tried to call the dropoff location several times to discuss the fact that the trailer was dropped off but there was apparently no record of it. It was dropped off on a Sunday (after hours) so I used the after hours app and took pictures, made comments about the trailer number being different on the contract than the trailer itself. Never received a return call. I had to make another trip to the location and meet with someone there to explain it. I was told, they couldn't do anything from their location, I had to deal with "corporate".

Jim H. 
Rating:
2.0

The location was hard to find as they had a small Uhaul sign and the representative barely spoke English. I actually drove past the location twice before i saw the sign and had a hard time communicating with Rep.

Tom H. 
Rating:
5.0

Thank you!!

HeeDuck Y. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
3.0

did not help load the trailer at all, just pointed out to the area it was located. Location was inside the reception hall of a Korean Church

William W. 
Rating:
2.0

UHaul called 50min before appt to advise no truck avail. Without answering my questions they assigned another truck further from me. It took us 45 minutes on hold to get the truck. UHaul chat told me I cannot use Safari- which was a lie because that's what we used on the iPhone! Returning was a huge hassle . I drove extra miles on truck because of new pickup which UHaul charged me for and did not extend my usage time after UHaul screwed up. Top it off get to my iriginal location and truck was there! I took pictures! I am disgusted with UHaul

Maria W. 
Rating:
5.0

They should also carry the equipment required for packing / binding. They should also have vans available. There service is fantastic, Mr. Paul is a very cooperative and thorough gentleman.

ALTAF R. 
Rating:
5.0

Customer did not leave a comment.

Myia S. 
Rating:
5.0

Quick and easy. Owner was helpful and nice. I will use this location again.

Jean M. 
Rating:
5.0

Very friendly and professional

Maria M. 
Rating:
5.0

Owner was there after hours for easy return of trailer. He was polite and made the transaction easy.

Dale R. 
Rating:
1.0

Customer did not leave a comment.

REGGIE B. 
Rating:
2.0

Poor communication.Owner could not speak English. Very hard to understand him.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Colleen B. 
Rating:
1.0

The rep had no idea what he was doing. The equipment i reserved was broken and instead of getting a truck at 8 amlike i reserved it, I didn't leave until 1030 am. It was a nightmare. I was given equipment that was too heavy for the truck i had reserved because the the tow equipment was broken. And the car transport he did give me was not even dispatched. So by the time i was half way to my destination, the truck was jerking and i was afraid to drive it anymore with the transport attached. I called Uhaul snd ghey tild me i could drop it off ip the street. When i got there, they wouldn't accept it because it had not been dispatched and thought it might have been stolen. SERIOUSLY! I had a uhaul truck! How in the world can you steal a transport? I had to continue ti drive the truck and transport at 45 miles an hour. A 2.5 hour trip took 5 hours. Never again!

Margaret P. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

SABRINA G. 
Rating:
4.0

Customer did not leave a comment.

dae C. 
Rating:
3.0

Customer did not leave a comment.

roger H. 
Rating:
3.0

Interior was not very clean, it looked like someone had spilled something inside, otherwise OK though. After hours key drop is very helpful.

Tina H. 
Rating:
3.0

It was really hard to find the location as it's in the back of a complex. The reason I wouldn't recommend this place to a friend is because there was barely any Uhaul trucks or trailers to offer. There was a single box truck and an open trailer. This could be because a lot of people had recently took them, but still the lot looked too small to fill much Uhaul equipment with.

Brett S. 
Rating:
5.0

The vehicle did not perform well. Looks like it needs a new trnasmission

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Chong B. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Hyo Y. 
Rating:
3.0

Trailer lights on left side failed on left side 200 miles from getting home.

Carl K. 
Rating:
1.0

Customer did not leave a comment.

Christina T. 
Rating:
1.0

To expensive

sam C. 
Rating:
5.0

Customer did not leave a comment.

sherwin H. 
Rating:
5.0

Customer did not leave a comment.

Eunha L. 
Rating:
5.0

Customer did not leave a comment.

Gabriel G. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Manuel DE R. 
Rating:
2.0

The truck was squeaky Everytime the truck turned and Everytime I applied the brakes the truck trembled.

Quinton O. 
Rating:
5.0

Customer did not leave a comment.

Suckhyun L. 
Rating:
3.0

Customer did not leave a comment.

Bo G. 
Rating:
2.0

Having to go to this location was a forced one by the location I went to pick up the truck. Once I arrived I was asked to input my information into the system myself... I then found that the location stores all CC info on the screen so that anyone can click what ever card they want. This is not fair nor good Business practice. And I have canceled my card and will NEVER use this company again, nor will allow anyone in my family to!

katrina C. 
Rating:
5.0

Excellent Customer Service

Sonia R. 
Rating:
5.0

Customer did not leave a comment.

Yu Ting X. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

MARQUESA J. 
Rating:
1.0

entered wrong gas, millage, and return time. Called several times and he hung up on us. Had to call corp office to get corrections. He should not be part of the Uhaul team!

Sydnay M. 
Rating:
5.0

Customer did not leave a comment.

Gurtej B. 
Rating:
3.0

Customer did not leave a comment.

Mike H. 
Rating:
4.0

change requested pu location to actual so one isn't looking 2 different addresses and in a hurry picks wrong one

Mitchell H. 
Rating:
4.0

Customer did not leave a comment.

JEROME F. 
Rating:
3.0

First of all, I had a number of issues when with my last rental from U-Haul. But I won't go into all of the problems. They were never resolved and I had a very sub-optimal experience. I was surprised to get this survey because it was over 9 months ago when I last rented from U-Haul. It was so long ago that I thought this was a spam or phishing e-mail message. You stated that you want feedback on my "recent experience" with U-Haul. I think the timeliness of this message pretty much sums up my experience and my thoughts about how much you care about your customers.

William S. 
Rating:
5.0

Customer did not leave a comment.

Reinaldo G. 
Rating:
1.0

Customer did not leave a comment.

Alieu F. 
Rating:
5.0

Customer did not leave a comment.

Glen W. 
Rating:
5.0

Customer did not leave a comment.

Chong B. 
Rating:
5.0

Customer did not leave a comment.

Taher M. 
Rating:
5.0

Customer did not leave a comment.

JULIE F. 
Rating:
5.0

Customer did not leave a comment.

Edgar R. 
No reviews have been submitted for this location.

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