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BRITTENY W
Customer Reviews for TA Auto Repair Sale & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had a small issue getting the emergency brake chain hook off, but they were happy to help.
Michael RService is great!! When towing aluminum dollies, they should have a rubber wedges to go under swivel plate and ramps to reduce the amount of noise they make or have small ratchet straps loops to keep them tight
WILLIAMA DMake sure there is a dolly and mats available in every truck at all times. Made moving a lot harder than it ever had to be
PATRICIA AThe lady was very nice and helpful
PERSCILLA MRenting a moving van from this location was a SUPERB experience. The van was spotless and the checkout experience was seamless. when we returned the can it was pouring rain and Michelle was so kind in allowing us to put the van in the garage so that we could transfer a delicate picture from the van to our car without getting wet. Michelle recognized the importance of the picture not getting wet and she offered to wrap it in plastic. what outstanding customer service. Her employer is so fortunate to have Michelle on staff. i would highly recommend this UHaul location. The experience was excellent from beginning to end.
ARLENE HThe location easily switch my original order of a van to a same price box truck. Staff was great. The cab smelled like a dead animal cooking in the sun becuase of a dead mouse in the driver side door pocket. Maybe a practical joke? But it stank. I looked past it as I drove with the window open not a huge deal. My issue is the rear tires were almost bald. HIGHLY doubting they would even pass inspection. Because of the rear tires I was not able to make it up a slight grade on a dirt road. I was not able to use this truck in anyway as I was not able to make it to the house. I attempted 3 times and was spinning tires. I gave up and did multiple trips with a friend's pickup truck. Learned my lesson and will check tire tread moving forward.
Joshua PGreat service
MICHELLE RI had an awesome experience! Keep up the great work!
NICOLE PDid online check in after hours so that's why no on personnal
Eric SContinue helping customers with a smile
BRENDA WThe people at TA Auto Repair and Service are so easy to work with and they keep office hours so that you can get questions answered. I highly recommend them!
ROY FIt is an accessible location, very friendly staff and everything is very easy and the price they tell you is very responsible and attentive
JENNIFER VVery good customer service, very nice and helpful staff, would recommend and will use again.
Randy LThe cab should be cleaned out , and other peoples stuff removed. I had to drive in either the next day or day after do to the muffler coming off. The owner repaired it right away. Which i was happy. But i drove close to 30 miles and waited 30 mintues to have it repaired. I should have been compensated on my bill for miles time and my time as well. Nothing was done on that. On the good side Harley at the desk was wonderfu land very helpful. The owner did take the 10' box truck into the garage as soon as he looked at it and figured out what it needed. I did tell him it was the muffler being i woke up all my neighbors from the noise.
ERIN RExcellent service
RICHARD GVery Pleasant customer service fast and prompt. Hook up was great and on my way .. return was easy . Thank you TAAUTO REPAIR and UHAUL.
MICHELLE RService was awesome, it was a easy process, the lady who helped was really nice!
NATHAN MBest U HAUL experience ever
ADAM CIt was a great experience. The young lady who took care of me was awesome. 100% recommend.
Christopher LWe dropped off trailer after hours.
Scott CThe woman who helped me at the site was really kind and took the time to show me how everything worked. Highly recommend!
MOLLY RTruck was dirty, there was no dolly or bags inside the truck like there was supposed to be and when we picked it up it only had 1/4 tank of gas. One of the rails to strap stuff up was broken.
CARRIE HAlways will choose TA Auto for my uhaul rentals
ROBERT LGreat customer service !! very well clean U-Haul.
MICHELLE RDid a great job thank you us at C&D Construction Of Western New York will definitely be using you in the future
CODY DThis branch made the reservation easily over the phone. The side door was frozen shut on the van. This was noticed by the attendant. Nothing was done. Part of the reason for ordering a Van was, the fact that it has two door. It made load-in more difficult than it had to be.
STEPHEN WMy favorite uhaul dealer
Bill FFast checkout process, friendly people, clean vehicles ready to drive off the lot. Highly recommend.
STEVENK HNeeded a vehicle hauler in Buffalo, NY and had to travel 1 hour and 20 minutes to Jamestown, NY to pick one up. Service to the customer could be improved by increasing the number of units available.
EDWARD RNo personnel present
sylvia OAlways a fast easy rental experience at TA.
ROBERT HIt's always a pleasure to call and they take of you right away and look for the best option for your needs and that's why I'll always go back
WILLIAM AExcellent Service
KAREN RThe truck was great I didn't have too make a 100 trips with my car. It was clean and ready to go. Easy rental took minutes. The girl in the office was great!!!
JULIE MAll questions answered. Professional and friendly.
KAREN OEverything was Great! Our rental was to move decorations, etc. for our daughter’s wedding and reception to both church and reception hotel. The staff genuinely seemed excited for us.
RICHARD MTruck smelled like someone had smoked in the vehicle. Also, the truck road very rough, possible transmission problem and/or tire pressure issue?? I had to travel over 1 hour with the window open due to the smoke smell, which was very bad. Also, the truck was not well swept out.
GLENN CNone - great
ALBERT HOnly issue I had was when I returned the first truck to rent another truck, I was in their office a total of an hour and a half tobturn in the first truck and rent the second with technical glitches and office lady was not attentive to me being in the office
DONALD JStaff was super friendly helped me get on the road quickly . Great location
RICHARD GFriendly and helpful
DAVID LBest uhaul spot in the area won't go anywhere else
URIAH GWe reserved a vehicle tow trailer in person and we're told that we could not rent a tow dolly for the vehicle that we were towing with our SUV, which had a factory installed tow package and largest engine available, rated to tow twice the weight that we would be towing. We then specifically reserved a tow trailer with a winch, that we were told was on the lot. The next day we arrived and paid for it only to find that the trailer did NOT have a winch as the computer reflected... The vehicle that we were towing, which had always started, decided not to start, leaving us to figure out our own rope system to haul it onto the trailer. It was a very long day...
HOLLY A