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andrew d
Customer Reviews for TAW Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was good. The issue was with U-Haul’ s checkin app. Very problematic. Called U-Haul and Nashawn helped tremendously.
BRAD SI don't think there's anything to change..they were helpful in every area of running a business. I would definitely refer them to anyone that needs a truck rental.
KATHLEEN CNo one was at the location, it was closed but it all worked out.
JUSTIN SI'd say really nothing..the setting up on the phone or in person helped me realize what the process was. The gentleman at the office made it easy to understand everything and how it works. It was easy to bring the truck back and know what to do..I will definitely be using this service again and let all know best place to go. Thank you for making a move with peace of mind .
KATHLEEN CFast and easy pick up and drop off.
Shelby SEverything went great. Highly recommend this location.
Dennis LNo one there. Called multiple times when pulling up when there and nothing. Only person I found "worked outside" so could help me. Place was dirty no clear place to drop off truck considering no one in office or answering phone. Could hear people laughing when I was literally screaming at the front desk hello anyone there. Would have drove another 30 plus mins if I had known this would be my experience there.
TYLER BKeep up the good work! Thank-you.
CRAIG SWe dropped off after hours and used the drop box. It was easy to drop off and so convenient to our home.
Dale AU-Haul website is trash. If you require people to use links to verify everything, make sure your website isn’t down for hours at a time.
NICK HApp function, unable to get location. Ensure vehicle is clean. Make sure running properly. Took me over 1 hour to get the rental. Due to scratches and dirty because of pictures.
Brett PSuper friendly, and really helpful!
Megan CI didn't like how I paid at the beginning to rent everything and then 2 weeks later charge me an extra 40 bucks they didn't call they didn't say anything they just charge my card you think I'd at least got a heads up that there was another charge coming
Joseph RTim was great. Very professional, walked me through doing the stuff on my phone. All around a good experience. The truck was clean, very comfortable, and it was the best ride I’ve had in a uhaul truck.
WILLIAM KThey didn’t have the correct truck that I wanted and the owner worked very hard to make it right for me and more. I really appreciated all his hard work !!!
rene kTim at TAW Service Center is outstanding!! He helped me as much as possible and he treated me as if we had known one another for years and years! I would recommend all satellite partners/owners conduct themselves in an image of this man! Outstanding!
Ryan STim was very friendly and helpful. He assisted me in unhooking the trailer. When I arrived he treated me as if we were friends for years but it was the first time I met him. He has made a new customer. His knowledge of vehicles is over the top.
ROGER HMade the entire situation smooth, and easy. I will definitely use this location again, and recommend to my friends, and family!
JOSEPH DNo one could ask for a more knowledgeable, supportive, helpful person. Beyond 5 stars
David BCame in on a Saturday even though he is normally closed
Justin DNothing it was an awesome experience. Tim was awesome and answered all my questions. He is one of the best . He goes out if his way to help his customers. Doesn't make them stand around and wait. Fast service. Thanks Tim you didn't great.
Brandy HThe nearest gas station to replenish gasoline was almost 20 minutes away from this location. The parking/drop off area is just a "find a spot" type of open area. There is also no cell service to use the U-Haul app. All that being said, a very nice man gave me directions to the gas station.
Charles LFriendly and helpful location. Would recommend this TAW for rental.
DENNIS FDid an excellent job for sure
Danny PSUPER DEALER, QUICK AND EFFICIENT CHECK IN AND OUT, HIGHLY REOMMEND TIM AND HIS CREW!
john esuper great experience and very helpful personnel
john eVery pleased with the service
JOHN HRental was not even from NJ, it was from Bassett VA. Arrived to pick up auto trailer exactly on time and there was no trailer. Attendant apologized and said nothing he can do. Called Uhaul. Fourtuately the uhaul representative found me another rental and was as helpful as she could be. The replacement rental took me a hundred miles out of my way and added four hours to my round trip. I am highly dissatisfied with Uhaul at the moment and will likely never use them again. The end result of my rental cost me extra fuel and added 4 hrs driving time. Also because of they lack of fulfillment of my original reservation I was forced to make most of my return trip at night and 100 miles into a 400 miles return , the trailer lights stopped working.
ANTHONY Snone
Bryan DThe app for self drop off is terrible. I use Safari on my phone and, even after following the instructions numerous times, it would not show my location. It was a bad enough experience that I may not use Uhaul next time that I need a truck.
CHARLES RNice, friendly customer service. First time to use this location, and if needed, will go there again.
Randy BMake rentals more affordable
STEPHEN SFive Stars!
Charles BExcellent customer service- great place to rent from.
Paul SAbsolutely trash and stole my money. First said it was 90 and then tried to charge 160 and then said I would get it back and I never got it back.
DUSTIN CThank goodness for your helpful employees, Ethan was wonderful. However, our whole situation was totally botched from start to finish. I made the reservation over a month ago to have a 20 ft truck ready to pick up at this location as it is 10 minutes from my grandfathers home. We drove 3 hrs up there Saturday morning and were informed there was no truck for us and wouldn’t be one until the following day. As we were breaking up my grandfathers house this was not an option. Ethan worked with us for 40 minutes to find something. We had to settle for a 15ft truck and we’re not able to grab everything and now will have to reschedule another day to return. The cost of tolls, gas, taking off work-all that could have been avoided if you honored your reservations. Not to mention when we got to the secondary location to pick up the 15ft truck we didn’t get the emailed password to open the lock on the truck, luckily Ethan gave us his number to call in case we ran into other issues, we called him and he helped us get the key. Finally when returning the truck, there was no way to check in online to return it, the reservation was lost on your online services, we took a video of leaving the truck in the lot locked and dropping to key to ensure we wouldn’t be held liable if anything happened to it over night. Please work to improve your online services as well as honoring your one way reservations. I can promise you that Ethan was the only bright spot on this whole experience and we will not be using uhaul in the future to come back for a second trip to my grandfathers house. What would be the point when we can’t rely on a truck being available for us. Very disappointing.
THADDEUS FNo problems with the pick up. The problems were BEFORE the pick up when I had to have the pick up location moved due to the original location not leaving a key for my truck. I had to drive 90 minutes total to pick a different truck, and didn’t get the dolly I rented, nor did I get the moving blankets. I was contacted by the rental manager, who was quite helpful, but terribly rushed, had taken care of all of the appropriate refunds. Due to their over sight, I lost a whole day of moving.
Alton LVery happy with the whole process. Tim Weaver was awesome!
JOHN BQuick, easy and friendly service. Thank you!
Sherwin SGreat service! I would definitely rent here again.
Stephen HHave more uhaul representatives to be as great as those people
Richard GWas told service center would be open and could pay cash...neither of which were true. Had no idea how to get truck. Was told no internet device was needed to pick up truck. This was not true either. Had to call for help at time of pick up. No one ever answered. Someone who worked at TAW happened to stop by his shop while I was sitting in lot wondering what to do. He told me how to get online to get the truck otherwise I would have had to reschedule. I will likely not reserve again nor recommend to others.
Kyle WNothing. Very helpful and customer friendly
Julie WAbsolute gentleman
Danielle PVery professional, courteous and accommodating.
Timothy MVery helpful. Wonderful personnel and friendly.
Rob WExcellent customer service
Tracy BAbsolutely nothing. The man thattook care of me was great .
Nadine Pwe had very good service he did an exceptional job for us and we appreciated it.
Terry MTim was great. He had a great attitude and sense of humor which is rare lately. We were faced with a stressful day and he lightened our mood and made sure we were good to go
victor Kit was a pleasure to meet and to work with Mr. Weaver both as a representative of U-Haul as well as a person of the community. I would highly recommend his business as well as he commitment to U-Haul to anyone who would ask.
Douglas WRental pick up and drop off locations were fine. And for the most part the truck was OK. BUT, the cargo area of the truck leaked, everything that was on the floor of the truck got a bit wet.
Gregory S