Thank goodness for your helpful employees, Ethan was wonderful. However, our whole situation was totally botched from start to finish. I made the reservation over a month ago to have a 20 ft truck ready to pick up at this location as it is 10 minutes from my grandfathers home. We drove 3 hrs up there Saturday morning and were informed there was no truck for us and wouldn't be one until the following day. As we were breaking up my grandfathers house this was not an option. Ethan worked with us for 40 minutes to find something. We had to settle for a 15ft truck and we're not able to grab everything and now will have to reschedule another day to return. The cost of tolls, gas, taking off work-all that could have been avoided if you honored your reservations. Not to mention when we got to the secondary location to pick up the 15ft truck we didn't get the emailed password to open the lock on the truck, luckily Ethan gave us his number to call in case we ran into other issues, we called him and he helped us get the key. Finally when returning the truck, there was no way to check in online to return it, the reservation was lost on your online services, we took a video of leaving the truck in the lot locked and dropping to key to ensure we wouldn't be held liable if anything happened to it over night. Please work to improve your online services as well as honoring your one way reservations. I can promise you that Ethan was the only bright spot on this whole experience and we will not be using uhaul in the future to come back for a second trip to my grandfathers house. What would be the point when we can't rely on a truck being available for us. Very disappointing.THADDEUS F.
Moving Truck Rental in Berrysburg, PA at TAW Service Center Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Berrysburg, PA 17005
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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No problems with the pick up. The problems were BEFORE the pick up when I had to have the pick up location moved due to the original location not leaving a key for my truck. I had to drive 90 minutes total to pick a different truck, and didn't get the dolly I rented, nor did I get the moving blankets. I was contacted by the rental manager, who was quite helpful, but terribly rushed, had taken care of all of the appropriate refunds. Due to their over sight, I lost a whole day of moving.Alton L.
Very happy with the whole process. Tim Weaver was awesome!JOHN B.
Quick, easy and friendly service. Thank you!Sherwin S.
Great service! I would definitely rent here again.Stephen H.
Have more uhaul representatives to be as great as those peopleRichard G.
Was told service center would be open and could pay cash...neither of which were true. Had no idea how to get truck. Was told no internet device was needed to pick up truck. This was not true either. Had to call for help at time of pick up. No one ever answered. Someone who worked at TAW happened to stop by his shop while I was sitting in lot wondering what to do. He told me how to get online to get the truck otherwise I would have had to reschedule. I will likely not reserve again nor recommend to others.Kyle W.
Nothing. Very helpful and customer friendlyJulie W.
Absolute gentlemanDanielle P.
Very professional, courteous and accommodating.Timothy M.
Very helpful. Wonderful personnel and friendly.Rob W.
Excellent customer serviceTracy B.
Absolutely nothing. The man thattook care of me was great .Nadine P.
we had very good service he did an exceptional job for us and we appreciated it.Terry M.
Tim was great. He had a great attitude and sense of humor which is rare lately. We were faced with a stressful day and he lightened our mood and made sure we were good to govictor K.
it was a pleasure to meet and to work with Mr. Weaver both as a representative of U-Haul as well as a person of the community. I would highly recommend his business as well as he commitment to U-Haul to anyone who would ask.Douglas W.
Rental pick up and drop off locations were fine. And for the most part the truck was OK. BUT, the cargo area of the truck leaked, everything that was on the floor of the truck got a bit wet.Gregory S.
I had no service to my phone to check the truck in. I returned the truck a day early with a half of tank of gas. The mileage going out on the truck was 42669.8. When I returned the truck in the shape it was given the mileage was 43111.3. You should of checked with RAW if there was a problem they could of cleared this up for you.Donald M.
The customer service on the 800 number was excellent!Adam B.
Lower pricing/ unlimited miles, etc...angla O.
I will use the service again. Easy to work with and helpful.Jonathan J.
Tim was friendly and professional, called me in advance to confirm alleviated anxiety of long trip and requested location for pickup was perfect. Andrew ensured equipment was setup and explained items grateful for his attention to detail. Pleased and thankful one-way trip went smoothly thanks to great staff and reliable transportation.Johanna P.
The only thing I thing I did not care for was having to pay mileage from the pick up location to the job site, to take the truck to get gas to replenish what was used and then to take the truck back to the site. I understand you need to pay mileage but honestly I believe that should maybe be waived or put to a cheaper rate. But other than that everything was good.Nichole U.
Professional, friendly and accommodating. Highly recommend them.Mike A.
Dolly was paid for but not included at pick up from TAWIan S.