The after hours turn-in process is frustrating because the required pictures will not upload. The 6 step process cannot be completed without uploading the pictures. I now need to revisit the rental facility in person to ensure the turn-in was accepted. Also, requiring customers to download the Uhaul App, establish an account and provide more information is a bit overkill just to turn-in a trailer.
Glenn T
Customer Reviews for TLM Towing & Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location never showed up for the pickup of the trailer. Also, the right signal light went out while driving. We left several messages,emails and texts but never heard back from them.
David MDonnie was great. Attached everything and was extremely nice.
Thomas FGreat service from TLM Towing--Donnie was super friendly and got me on the road quickly. Would definitely recommend TLM Towing and I will be back to TLM for my Uhaul needs. Thanks! Joe
Joseph HOnly comment was it only had enough gas at pickup for 47 miles
NANCY BThere was no one there. Did return via app.
THOMAS JHad a few mix-ups with pricing and then where to pick up trailer but TLM sorted everything out and was very professional.
Thomas WDropped off equipment during power outage in area with no problem
Joe CDid it all online and phone. Simple pickup and drop off, but I'm a regular and know the routine. AA++
ERIC CDrop off went extremely quick and easy. Would highly recommend to a friend.
FRANK KMet with a perfessinal and courteous gentleman sign in and on my way within very few minutes
Johnie WRead the gas gage correctly when leaving and returning.
George TLocal rep, Donnie, is the best. Always responsive and helpful. Highly recommend.
Thomas FDonnie is amazing - great help and very responsive.
Tom FIt was easy because I could undue everyone. However when I arrived no one was around.
Mark Hthe gentleman was right on my order and hitched, safety check and on my way!
Daniel WVery helpful and attentive..will definately use them again...they were great
harriett bSimple and slick rental
gary zOne headlight was out, the driver inside door handle was missing.
Daniel REast, fast, and friendly. Definitely my go to place for trailers.
gary zThis location was also a towing company and no staff was there. A sign was on the door with a number to call, I called and was told he was on a call and to just drop off the key.
William SThis location is not going to work well with the Uhaul Check-In App. It was impossible to get a signal and pick up the truck with the auto check-in. There is also no key box to pick up from. If the office wasn't open I would not have had access to the keys.
Larry IFast friendly service
gary zTLM Automotive is an awesome location for U-haul services. The owner is friendly and customer oriented. I highly recommend TLM Automotive for your truck/trailer rental needs!!!
Brian JHe came in on his day off to rent me a trailer. That is service right there! Thanks again!
Rankin RI am sorry I forgot the person's name. Very professional about having to undo the tow dolly which was hitched wrong. Took extra time out of his day. He deserves a bonus.
Carol CThe owner was not present and the worker was no help. Took days for it to get checked in
greg lDonnie was very helpful in picking up the truck
Stephen WDrop off location is a towing/garage, so the person didn't have time for me to complain about the A/C and brake problem.
tony wThe gentleman was extremely pleasant
Roy WThe folks at TLM are friendly, helpful and extremely customer focused. This is my second time renting from them and the experience was as great as it was the first time.
Lynn MEasy pickup and ready to go as requested.
ROBERT LEverything went well just keep up the good work.
Toriunno FEverything were good.
George SEverything’s OK
Les BThe pickup was scheduled for 9am. I got there nobody around,I hooked up my trailer, was on my way out when the guy pulled in and checked me out. He was very nice and it all worked out
Cameron VAfter hours Drop off procedure not very easy to get done.
Bado LThe operator of this facility was very accommodating. He was professional and courteous. The issue was the truck would not start as we were leaving and had to be jumped off. But all ended up well
Brian HVery nice customer svc.
Rosa MThe owner was great, friendly, professional, and efficient.
Steven B