The only thing is I tried to pick one up there before and I'm not a app. Kind of guy. Computers are my friends. Lol I think some improvement for people like me that can't rub my head around the computer should be a little bit more easier. But I don't know the answer and you guys are probably doing your best. Thank you and have a great day
ken m
Customer Reviews for TM Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The UHaul app does not work well from this location; and they use this to add charges to your rental agreement. Tires pressure was low..
Daniel BU-Haul in Bradford used to be at the Comfort Motel. That place was tremendously sketchy but the U-Haul process was smooth and I would recommend it. Disclaimer: this was for a short notice, same day rental so I want to allow for some lenience Now, it's at TM Auto. I successfully scheduled a rental online and arrived at an appropriate time. There was no one present to greet me and when I finally found someone to help me they said the only person on site that does U-Hauls isn't here right now. He called me and I was forced to cancel my online reservation and remake one via the app to follow his process. This process included an attempt to acquire keys from a lock box but the keys for the truck I was assigned weren't even in the lock box. The drop off was similarly awful, since it had become a mobile pickup I had to do a whole photo-shoot of the van before I could drop it off. I am sparing some details for time, but all in all, it was awful and it is very unlikely that I will return.
David M