Customer Reviews for TM Storage
(U-Haul Neighborhood Dealer)

229 reviews

1320 S 2nd St   Gallup, NM 87301

(505) 863-9461

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(505) 863-9461

1320 S 2nd St
Gallup, NM 87301

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Angel F. 
Rating:
5.0

The lady who helped us was very helpful and nice. I would recommend this storage because of her.

Veronica A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
3.0

When I checked trailer back in, employee argued that my rental was 2 days late. In fact, I was early returning it (same day but few hours early). I had to pull all my emails up and prove it was on time. Then she said, oh the problem is you rented it somewhere else. I rented it and returned it to same location. Thank goodness I had all my docs emailed to me by uhaul and was able to prove that trailer was on time and not a one way. Frustrating though.

William A. 
Rating:
3.0

Customer did not leave a comment.

Logan S. 
Rating:
4.0

Customer did not leave a comment.

HAZEL B. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

Georgia O. 
Rating:
4.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

SHAUNTAI N. 
Rating:
5.0

Customer did not leave a comment.

MARVIN B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD JON C. 
Rating:
5.0

Very friendly and help me check in UHAUL and left happy!

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer service was excellent. The lady that helped me was awesome. And I got in and out in no time.:)

Erik R. 
Rating:
5.0

Customer did not leave a comment.

Jeanette B. 
Rating:
4.0

Customer did not leave a comment.

Cheron S. 
Rating:
5.0

Great!

Frederick A. 
Rating:
5.0

Customer did not leave a comment.

Janelle Y. 
Rating:
5.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

Customer did not leave a comment.

Roy W. 
Rating:
4.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Friendly staff

Darlene B. 
Rating:
1.0

I never received the dolly or pads at time of pickup but got billed full price for them at drop off. I called uhaul and had them refund before we even left Phoenix but you billed me anyway. Remove the cost of these items now. I want a refund of all costs and I will be reporting this to BBB.

JASON W. 
Rating:
5.0

Top notch outfit and I'd recommend them..

Steve C. 
Rating:
5.0

Amazing customer service. Really great people.

MUJTABA A. 
Rating:
4.0

Customer did not leave a comment.

marty B. 
Rating:
1.0

The person at this location was a lazy unmotivated female who wouldn't help with backing of trailer and then wanted me to take it off the hitch. She said “Can't you help a lady!” as she struggled to lift the trailer off of the hitch on my truck. I was not compelled to help as she refused to be a ground guide in the safe backing of the trailer. This person sucked I her customer service skills!

paul L. 
Rating:
5.0

Customer service was great, the lady in the front was very helpful, and went out of her way to help me get a tow dolly close to the store s closing time.

ryan C. 
Rating:
5.0

The straps are looking aged, consider changing them soon. Other than that, everything was great

Diane W. 
Rating:
5.0

Customer did not leave a comment.

MARTINA B. 
Rating:
5.0

Super helpful, friendly, knowledgeable. Greeted me outside when she saw me dropping off the trailer, so I didn't have to go into the physical store. Good move during CoVID!!

Christopher H. 
Rating:
3.0

I dropped the trailer off, but the office was closed. It was a bit of a bother to go online and do the self drop off, but it worked. The drop off closed at 4:00pm.

NANCY C. 
Rating:
4.0

The u-haul representative was very courteous and helpful in making are transport possible.

Wayne W. 
Rating:
5.0

Great customer service

CHRISTOPHER E. 
Rating:
5.0

The lady at the counter was very helpful. Even helped hook it up.

Stanley E. 
Rating:
5.0

Customer did not leave a comment.

Clarence A. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Clover W. 
Rating:
2.0

Clean the interior of the cab. Also no blankets were available at this location we were referred to another location to pick up blankets.

Ryan B. 
Rating:
5.0

Excellent service Cordial person at the desk Friendly and helpful during hook up Thanks

Daisy S. 
Rating:
4.0

Customer did not leave a comment.

Kory P. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
3.0

Fix the links for checking the equipment damage. All were sent to me but none worked and I wasn't offered the paper version even after the clerk was notified, she just said all of the damage was already tagged, which it wasn't because there was a chip in the windshield.

Mindi S. 
Rating:
4.0

Wish we were told they were going to be closed when we arrived. Also it is behind another building that made it a little confusing but it was okay to find.

Teanne S. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Easy transaction.

fred B. 
Rating:
5.0

Na

Fred S. 
Rating:
3.0

The door was hard to open and the truck had no working AC but I did not make a big deal. The people were nice and very helpful. I was told I would get a call back from upper management and I never did.

Eric G. 
Rating:
4.0

Customer did not leave a comment.

Colleen F. 
Rating:
4.0

We were in and out quickly and the young lady was very helpful.

Dawn L. 
Rating:
4.0

Customer did not leave a comment.

Randolph C. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

Rosabelle S. 
Rating:
2.0

We went in saying exactly what we needed and it would take 2 locations to get it. Then, we were charged for an item we did not request. Thus, our money was tied up to reserve the way we originally requested. It took 2 hours to get a truck. Then we went to location #2 and it only took 15 minutes to get our car on a trailer, secured and ready to go. Dealer at location #2 was extremely helpful. Come to find out, dealer at location #1 did reservation for location #2, so he did not get the commission. Very disheartening considering #2 customer service compared to #1 customer service.

LISA B. 
Rating:
4.0

Dropped off after hours; the dilemma was that I could not access the online check In; the online check in experience is very poor overall as is ease of website

DAVID W. 
Rating:
5.0

Carrie was extremely helpful. Everything was very clean and the whole experience was simple and convenient.

Raegan W. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Thanks

Louie T. 
Rating:
4.0

Customer did not leave a comment.

Melissa S. 
Rating:
3.0

I have been charged an additional 2 days when I didnt have the truck for 2 additional days. I will be filing a complaint. I will be reviewing other moving companies for any future moves.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany T. 
Rating:
3.0

Customer did not leave a comment.

Neal C. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Excellent Service; sketchy neighborhood

Eric N. 
Rating:
5.0

Good attention to the customers

Rodolfo G. 
Rating:
5.0

Lady there was great understanding and let me drop off trailer while i found a storage place. This place is always great on customer service. I have gone there many times.

Harold J. 
Rating:
5.0

Thank you for your good customer services. again Thank you.

Raymond J. 
Rating:
3.0

Customer did not leave a comment.

Benito F. 
Rating:
4.0

Personnel was kind and accommodating.

Aurora O. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo G. 
Rating:
5.0

Customer did not leave a comment.

Alicia P. 
Rating:
1.0

No contact with staff until the day after the return of the equipment including the receipt. Hours were not convenient for a face to face transaction.

Sylvia J. 
Rating:
5.0

Staff was so friendly and helpful. Would highly recommend this location and use again myself.

Scott S. 
Rating:
5.0

Offer a free lunch not to exceed $50.00 ??

William M. 
Rating:
5.0

Customer did not leave a comment.

Remijio L. 
Rating:
4.0

Customer did not leave a comment.

Rodolfo G. 
Rating:
5.0

Customer did not leave a comment.

W. ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Alicia S. 
Rating:
5.0

I had a great experience here. The staff was great and very polite.

Gertrude L. 
Rating:
5.0

Customer did not leave a comment.

Nancee E. 
Rating:
3.0

Customer did not leave a comment.

Deanna N. 
Rating:
5.0

Need more full bed trailers for all wheel vehicles, better straps on tires, with hitch straps, pulls on all four tires for safety...

Rowena C. 
Rating:
4.0

Customer did not leave a comment.

JESUS SONNY B. 
Rating:
3.0

Customer did not leave a comment.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS E. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

Ellen H. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
1.0

We had arranged to have a dolly and furniture pads and these were not in the truck. The location did not open for 2 hours and we had driven 45 mins. No one was available to help. In addition, there was no radio antenna and the washer fluid was empty. Terrible customer service.

Ana Lynn T. 
Rating:
5.0

Customer did not leave a comment.

Valerie J. 
Rating:
4.0

First pick up location , Penny Pinchers 1301 E Rt 66 Gallup, was absolutely horrible and the proprietor was 45 minutes late for my reservation and rude. The dealers at this second location on 2nd street were the complete opposite - friendly, helpful and I was on my way in minutes.

Colleen B. 
Rating:
5.0

Very friendly customer service..

Joanne Y. 
Rating:
5.0

Customer did not leave a comment.

Sergio F. 
Rating:
5.0

Customer did not leave a comment.

Laurie C. 
Rating:
5.0

Customer did not leave a comment.

Kayla S. 
Rating:
5.0

KEEP UP THE GOOD WORK. FAST FRIENDLY SERVICE.

Johnny M. 
No reviews have been submitted for this location.

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