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Blas R
Customer Reviews for TM Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The clerk was very friendly and made sure I was satisfied with the rental.
Blas RAmazing staff
sherry cEverything went great. So easy.
bonnie wGlass in parking area from nearby trashy businesses.
Tari Teasy to use
Anna RThe clerk was amazing
Jeff HEverything was great! Down to the customer service and the rental was process was too easy. Thank you!
Natasha MThe young Lady in the office was very effecient and most cordial . I would hire her if she were available. A key emplyee for you !
JOHN O | Overall ExperienceTM Storage is AWESOME! Carey is friendly, knowledgeable and very helpful!!! Thank you!!!
DAVID Mslightly difficult to find as it's tucked back behind some buildings
alexis cgive little more mileage on long trips like that. we had to detour off a lot of roads up in New York which random mileage over which I got charged 150 bucks which I don't agree with.. most roads up in New York then now allow U-Haul trailers to go through.. so we did a lot of detouring
ROYCE BExcellent company
samuel lT&M Storage is a great U-haul location. The store is immaculately clean and the staff is exceedingly courteous and helpful.
Ted NThe clerk working at TM uhaul location was very friendly and helpful. She deserves a promotion! Keep up the good work.
Edward TExcellent service!
Charlene F | Overall ExperienceI love dealing with this company they are so helpful and kind.
carolann gVery very good customer service and I would gladly give my recommendations to anyone and everyone thank you for working with me and being so understanding. "George"
George V | Overall ExperienceThe customer service alone is a reason to rent from here. Carrie is great. Thank you:)
SUN L | Overall ExperienceNothing. Uhaul provided great customer service.
Lauakia Rawesome assistance was provided at drop off. thank you!
patrick GExcellent service Fast and friendly
John DThe drop off person in Gallup is always exceptionally professional as I’ve dropped off there twice now. Her place is spotless! She’s an A+ employee!!! Thank you Gilbert Ortega
GILBERT OThe person that we turned the truck key was already expecting us and just new me by name. NICE.
Julia WCarrie at the uhaul was amazing! She was so busy but took her time with me! The only thing was the condition of the car tow dolly, it needed some extra lubricant to get the ratchet straps to work, but Carrie got it to work, again she was so professional and awesome! Definitely will recommend her to everyone!
Laura SNothing.
Robert CNot sure why I’d be scheduled to rerun equipment to a place that wasn’t opened yet, so I had to do everything online and unhook and disconnect the trailer myself. Would of been nice to know this before I arrived so we could be prepared.
Craig BI did not have any issues at all.
JUPHELIA J | Overall ExperienceThank you no
ANGELA GGreat customer service
Launeya GThanks for being helpful with U-Haul rental. I appreciate it!
Robert LHorrendous experience with car dolly. The dolly was old and not well-maintained. During a stop for gas we noticed a wheel was slightly crooked and the wheel hub was warm to the touch. We were not near a UHaul location so we proceeded to Dodge City, Kansas and stopped at a UHaul dealer/tire store. They could not work on it without UHaul approval so we called in and a serviceman was sent from somewhere else. The wheel hub had to be replaced onsite and it took two hours. When the serviceman was finished, he told us that the wheel still "had some play in it, " and to keep an eye on it and the other three wheels as well. He told us there were no dollies in the area for a swap and to just call UHaul back if we became disabled during the remaining 12 hours of our trip. We had a very nerve-wracking drive in the dark to our next stop. UHaul texted us hours later, (after the serviceman called in his report,) and gave us a location to swap the dolly the next morning. Since we could not afford to waste anymore time, we drove the last leg home. This car dolly should have been properly serviced or retired. It put everyone around us at risk as a wheel could have failed at any time. We paid over $2,000 for a horrible experience which added undue stress. I don't know if it was the location's problem or UHaul Corp., but someone ought to take responsibility and refund the cost of the car dolly rental.
William WThank you again for your storage services. Would most definitely reuse again and refer others to store their goods with your company.
Willie J | Overall ExperienceI was helped with everything I needed
Jasbert JThank for a fair and secure business experience.
Thomasita T | Overall ExperienceEasy location to find and great service on returning of the trailer
William PThe lady who helped us was very helpful and nice. I would recommend this storage because of her.
Veronica A | Overall ExperienceWhen I checked trailer back in, employee argued that my rental was 2 days late. In fact, I was early returning it (same day but few hours early). I had to pull all my emails up and prove it was on time. Then she said, oh the problem is you rented it somewhere else. I rented it and returned it to same location. Thank goodness I had all my docs emailed to me by uhaul and was able to prove that trailer was on time and not a one way. Frustrating though.
William AI did not move out of this facility. My travel trailer was stolen out of this facility. Now I have nothing to show for it.
JOHN D | Overall ExperienceThe staff member at T&M Storage is friendly she was super helpful, got me into a unit fast.
Michellsey B | Overall ExperienceVery friendly and help me check in UHAUL and left happy!
Stephanie LI only had the storage overnight. It was too small 5x5 unit I couldn't use it because I had a lot of stuff to store plus some furniture. The cashier couldn't refund my $60, the system would not let her.
Myrtis D | Overall ExperienceCustomer service was excellent. The lady that helped me was awesome. And I got in and out in no time.:)
Erik RGreat!
Frederick AFriendly staff
Darlene BOur storage experience with t-m storage was great. We would recommend this facility to family members and others who ask us about a storage facility. Thanks again
Patrick T | Overall ExperienceI never received the dolly or pads at time of pickup but got billed full price for them at drop off. I called uhaul and had them refund before we even left Phoenix but you billed me anyway. Remove the cost of these items now. I want a refund of all costs and I will be reporting this to BBB.
JASON WTop notch outfit and I'd recommend them..
Steve CAmazing customer service. Really great people.
MUJTABA AThe person at this location was a lazy unmotivated female who wouldn’t help with backing of trailer and then wanted me to take it off the hitch. She said “Can’t you help a lady!” as she struggled to lift the trailer off of the hitch on my truck. I was not compelled to help as she refused to be a ground guide in the safe backing of the trailer. This person sucked I her customer service skills!
paul lCustomer service was great, the lady in the front was very helpful, and went out of her way to help me get a tow dolly close to the store s closing time.
ryan cThe straps are looking aged, consider changing them soon. Other than that, everything was great
Diane WSuper helpful, friendly, knowledgeable. Greeted me outside when she saw me dropping off the trailer, so I didn’t have to go into the physical store. Good move during CoVID!!
Christopher HI dropped the trailer off, but the office was closed. It was a bit of a bother to go online and do the self drop off, but it worked. The drop off closed at 4:00pm.
NANCY CThe u-haul representative was very courteous and helpful in making are transport possible.
Wayne WGreat customer service
CHRISTOPHER ELocation was supposed to open at 9 but no one there. Tried to call and cancel no answer went to different storage place.
Privacy R | First Impressions