Customer did not leave a comment.Brian C.
Customer Reviews for TM Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL K.
The location is hard to find and they're not registered on Google. You're relying on them answering the phone for directions and info and they do not answer consistently. Also, when I booked online I selected a different location and my email confirmation had the address I selected online. However, when I arrived at that location it was closed. I had to call the follow-up number back several times before they answered. They explained that they're at another location. It was ridiculous trying to get there to get my truck. Overall, the experience was below average. It cost me over an hour of wasted time because of the issue.Joshua P.
I called to change the delivery location. They said that the truck was now due a day later than original. I specifically asked if there would be any extra charges and I was told NO. That was a lie cause I was charged $60 extra dollars for keeping in an extra day and for the insurance. This really pissed me off. Not cool to be saying random shit to customers. Now I can't afford to rent another truck like I wanted to and I'll probably be finding an alternative truck service cause that was bullshitRyan F.
Customer did not leave a comment.Jean D.
The pickup location and time changed three timesTed M.
Customer did not leave a comment.Thomas K.
Friendly and professional!!!!Angel A.
Was not the location I had scheduled to pick up at. Had to drive 10 miles out of my way to pick up the trailer which made a 20 mile round trip. This is not the first time this has happened. Very inconvenient.Bill N.
Customer did not leave a comment.MARILYN P.