Give the telephone customer service workers education on manners.JOSEPH K.
Moving Truck Rental in Patchogue, NY at Ideal Tile of Patchogue
(U-Haul Neighborhood Dealer)
Patchogue, NY 11772
(200 ft East of Ocean Ave on the North Service Rd of Sunrise Hwy)
Services at this Location:
- Mon-Sun: 11:30 am - 3:30 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Patchogue, NY 11772
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The website needs validation updates so that one can't submit their DOB as YYYY format. Otherwise it was good. Will be using this location againJAMES O.
Need to keep your promise. $50 reservation guarantee.Jiahao Z.
The parking was absolutely horrible. There were four spots total available for the uhal parking and two were taken. There was barely any room to fit the truck and it was an absolute nightmare.Alexa N.
Great service, brand new van very clean!! Will recommend and use again in the futureDaniel M.
The location was supposed to open at 9am the owner arrived late, I rent these auto transports on a regular basis at every other location the employee hooks up the trailer, checks the lights, checks the connection and takes a picture of the connection. At this location I had to do this myself, because I rent these trailers a lot and I'm in the automotive industry I know how they are supposed to be hooked up, but when a customer has to hook up a trailer themselves I have to wonder about liabilitydavid W.
Let the uhaul dealer know where you can return truck. I was told that I could return the truck at my destination.But that was not the case I had to drive further to return the truck.MIGUEL A O.
This man was extremely rude to me, when I returned the van he billed me out, I asked for an invoice, he told me it was emailed to me... When I got home and downloaded the invoice I noticed that I was billed for 3 days, but only had the van for 2 days. Additionally, he billed me for gas, even though I returned it with the right amount of gas... I called him to ask him why and he said "that's the way it is, to bad", continued to be rude and hung up on me I WILL NEVER USE THIS LOCATION AGAIN, AS FAR AS IM CONCERNED HE OVER BILLED ME ABOUT 30 DOLLARSsamantha B.
N/A The location was closed when I dropped off the vehicleCheryl M.
Very nice dealer...very helpful...van was in perfect condition..rode great!!!crane Q.
I drove 8 miles to put items from my apartment to my storage unit. I out 5 dollars in the gas tank and I was charged for using 3.3 gallons of gas which is impossible and rediculous! I called UHaul and they told me to call the site where I rented it from. They gave me the run around and told me to call the district manager. So I called and left a voicemail. I literally drove 8 MILES & I put gas in the vehicle! How do they have the nerve to charge someone for 3.3 gallons of gas when they only drove 8 miles? I would never recommend UHaul to anyone unless they like getting ripped off! This was the WORST experience of my life! STAY AWAY FROM UHAUL!Deborah O.
Amir is very efficient and great customer service skillsGeorge A.
When I went to pick up my truck, I completed the online dispatch forms on my phone and when I was finally given the code for the lockbox to retrieve the keys, there were NO keys in the box. Had to call the 800 number where the operator instructed me to go to the nearest U-Haul location in Holbrook for a different truck, which was extremely inconvenient, as I had movers scheduled to arrive at my apartment in NYC which were being paid by the hour. Luckily, the Holbrook location was EXTREMELY helpful, and had our truck and keys waiting for us when we arrived (along with an updated contract), which made a frustrating situation go much smoother. I will not be using the Ideal Tile location in the future, but the Holbrook U-Haul/Storage facility instead.Peter R.
Worst experience ever! The whole process to rent from U-haul was a nightmare. Avoid self check-in at any cost since it has lots of flaws. After having a reservation with over 2 months of anticipation there was no way I would get the code for self check-in. Customer Service was completely not helpful and incompetent in finding/solving the problem. After being 4 hours on the phone with Customer Service the only solution to the problem was to transfer my reservation to some other location that was supposed to be open. The new location opened 1 hour 30 minutes after the stated opening hours. The truck was dirty and they never provided us with the utility dolly and the packing blanket we paid for. We got the truck 6 hours after the scheduled time. Additionally we rented a tow dolly for one of our cars that was not only reserved in a different location with no notification but also when picking it up the right tail light was damaged. Since it was the only one available and after the hell we went through with the truck we had no option but to take it. The moving was interstate. Definitely the cheapest service in every single sense. Never renting from U-Haul again.Michael B.
Easy on-line pickup.John C.
Francisco was great he was very helpfulAnnaMay G.
the prices are outrageous, $278 for a 15' truck is ridiculousVincent C.
When the truck was picked up from the location the fuel was incorrect on the invoice. I also declined the insurance and was told that it was mandatory. I disagreed with the employee but did not have time to argue. Upon drop off I was informed that I was in fact correct and the insurance was not mandatory.Sharon C.
Truck was 2 hours late. It was blamed on â€œU-Haul's serviceâ€ by the employee at the desk. Terrible customer service as employee took an â€œoh well, not my problemâ€ attitude. Very poor experience and I would advise renting from another location.James B.
The u haul was filthy and had a horrific smellBeth N.
Very small lot and the store was a complete messjohn D.
Having the key available to take the truck would be a good start.jonathan S.
Don't know if my equipment was checked in yet. Turned it in 3 days ago. Turns out only staff member was untrained. Avoid this location at all costs.Shawn B.
GPS (google maps) has the address as a location about a half mile down the road, and it took me about 20 minutes to find the correct location. This should be clarified for future customersFranco D.
Diana from the Medford location was very helpful. We arrived there to pick up a truck we ordered on line.Something went wrong with the request for a 10 foot truck but she quickly and efficiently reserved a truck in the Patchogue location for us.. She really saved the day for me and my familyBernadette S.