Customer Reviews for TA Auto Repair Sale & Service
(U-Haul Neighborhood Dealer)

405 reviews

323 Fluvanna Ave   Jamestown, NY 14701

(716) 708-4523

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–2 pm
  • Sunday
    9 am–1 pm

Services at this Location:

Contact Us

(716) 708-4523

323 Fluvanna Ave
Jamestown, NY 14701

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–2 pm
  • Sunday
    9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Great experience,highly recommend this place highly

TODD A. 
Rating:
5.0

Chrissy at this location went above and beyond to help resolve the issue with the wrong truck number having been given to me.

MARKRICHARD J. 
Rating:
5.0

Nothing excellent from start to finish .. I have used this location multiple times

STEPHENF T. 
Rating:
2.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Grade A service

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Lasean A. 
Rating:
4.0

Customer did not leave a comment.

Vicky L. 
Rating:
3.0

I can't comment on how this location looked as I never made it inside. My experience with TA Auto started with a phone call earlier in the morning indicating that they were calling to confirm Deep off of the truck the following day by 9am as they have someone coming to get it. I explained to this person all that was wrong with the vehicle, how dirty, how banged up, how dilapidated and unsafe it felt when driving it and that I'd be bringing it early so hopefully they could do their clean up on it. I mean we are still in a pandemic. Covid, the flu and RSV are rampant right now. When I arrived later that day to drop off the truck I was met outside and the woman listened to all I had to say and walked around with me as I pointed out everything that wasn't documented. She checked that I had the half tank of gas they started me out with and that I didn't go over my mileage and that was it. No added fees for me and on to the next overpriced rental for someone else with a piece of crap truck that's not worth half the money. I was already stressed for a cross country move and this just added to it. I couldn't relax at all while traveling, couldn't hear anything around me and couldn't even listen to the radio because it had to be super loud because of the wind from the windows that WEREN'T rolled down.

Alicia B. 
Rating:
5.0

Hot coffee Suggestions for people who are able to help you move if needed.

Jonathan B. 
Rating:
5.0

The customer service here is awesome

MARTA B. 
Rating:
3.0

Didn't have my requested size available. Didn't have a smaller size available. Only had 28 foot truck available. Didn't contact me about this change.

TOMSINA L. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Excellent services. Thanks

Juan D. 
Rating:
5.0

TA Auto was the best u haul dealer I've been too. Super friendly easy to get trailer hooked up and on my way.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
4.0

First time I rent from you guy's everything was nice quick and easy to get the rental not like other places I've been to that give you the run around before you can finally get a rental. The lady that took care of me was very nice made sure she answered any questions I had. I was there to make the reservation and get the truck it all took tops 10 minutes to do. I Will be recommending them to my friends and family from now on. Keep up the good work guys the experience was great.

edith C. 
Rating:
3.0

Why did it tell me I'd get an email and credited the portion of the 100 charge I DIDNT USE BACK to my account? I never got an email from uhaul stating it was completed returned and paid. I haven't gotten my money back. Would NOT recommend uhaul..period

Keva S. 
Rating:
3.0

Do not rent bad equipment out, lady working there checked the trailer lights while I put brake on . She replied all good so I left went to my house to load a car up and checked lights and one side was not working. Brought trailer back less then a hour , no other working trailers so didn't get to use one and was charged for a days use. Know how am I going to rate this place , Not at all 0

John J. 
Rating:
5.0

Customer did not leave a comment.

CREAL I. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

Security man after hours was nice but felt like I should have been warned that there was someone there after hours.

Hannah B. 
Rating:
1.0

Was charged double what should of been and extra was added on very unhappy would like a manager to call me this week.

Paul B. 
Rating:
5.0

The receptionist was amazing she went above and beyond to help me out! It was the simple little things like carrying the boxes outside for me to starting the truck up and opening the back of it I definitely appreciate it kindness and the friendly atmosphere she offered even with the phone ringing none stop

Frank N. 
Rating:
5.0

Nothing

Jerrianne A. 
Rating:
5.0

Excellent customer service

Paul B. 
Rating:
5.0

Much better than Penske rental down the road

Ashley S. 
Rating:
5.0

Nothing at all !! Great location and people

STEPHENF T. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia P. 
Rating:
4.0

Customer did not leave a comment.

Paul I. 
Rating:
5.0

Thank you

tracy A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

They went above and beyond to help my partner and I move into a new apartment on the third floor! Very kind and professional.

Genevieve A. 
Rating:
3.0

The lady that made my reservation for a 12 foot enclosed trailer had it scheduled as a local rental. It was supposed to be a one way rental. The tail lights on the trailer were not working. It was very dangerous while we were on the road at night. Cars and trucks kept flashing their lights at us and we had no idea until we stopped at a rest stop and another driver told us. We had to pay to get the lights to work.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

Morgan Z. 
Rating:
4.0

Customer did not leave a comment.

Gary G. 
Rating:
4.0

Customer did not leave a comment.

david A. 
Rating:
5.0

Receptionist is amazing at her job thank you Amanda & Tim

Dustin G. 
Rating:
5.0

Great experience, would highly recommend!

Joseph H. 
Rating:
3.0

The truck I reserved was not back. I really needed a pickup but was forced into a van. It limited what I was planning to do with a rental. No inconvenience rate was applied to my full charged rental.

Robert M. 
Rating:
5.0

I initially rented a smaller trailer but had to rent a larger one to safely transport all of the equipment. The turn in/exchange/upgrade was seamless. I did notice that the original trailer I had rented had expired tags; would think UHAUL's database would support data fields for equipment registration dates and alert the businesses NOT to rent a piece of equipment with an expired tag.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

MELINDA T. 
Rating:
5.0

None

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Shirley H. 
Rating:
4.0

Customer did not leave a comment.

Kirstie H. 
Rating:
3.0

Broken truck

Lal T. 
Rating:
3.0

Customer did not leave a comment.

Diana F. 
Rating:
4.0

Please make sure when someone rents a dolly that it's on truck lol but nothing else they where great

Bonnie C. 
Rating:
4.0

Steering was loose and power steering died off engine rpm's were not high. Oil was over 2 quarts low which led to oil pressure dropping and oil light coming on frequently. Location is good and customer service was good.

steven S. 
Rating:
5.0

TA Auto is friend and fast to rent from!

Lonny C. 
Rating:
5.0

Friendly staff

KRISTEN S. 
Rating:
5.0

Customer did not leave a comment.

PHIL S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

Uhaul was a terrible experience. We booked the truck for a guaranteed Friday pickup time (including confirmation emails from Uhaul). Arrived for the truck and Uhaul told us it would be 6 hours late due to their reg system mistake. I have explained to multiple staff that their mistake cost me an extra $400 in labor (had to send the movers home for several hours), PLUS a premium because we needed the movers now on Saturday - due to Uhaul's error on a guaranteed rez. Even spoke with their regional who "....covers almost 40 rental centers....that refund is all we can do". Terrible experience, lousy "customer service". Apparently all uhauls are independent franchises, some of the on-site staff was helpful, one woman notsomuch, they explained the situation is not their doing, but all Uhaul's responsibility.......

Sean A. 
Rating:
5.0

Equipment was ready when I arrived. Clean and in an easy location to pick up the equipment. Fast, friendly service.

Aaron S. 
Rating:
5.0

Chrissi made me feel welcome. She explained things well.

stu O. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
3.0

Customer did not leave a comment.

LUCASW V. 
Rating:
3.0

The wait was very long to get the trailer. Another location kept calling and asking her for help even though she told him that there was a line of customers and she was the only one working

Renee R. 
Rating:
1.0

Not rent out faulty trucks. And to have managers who give a refund when deserved.

Justin P. 
Rating:
5.0

The lady that took care of me was very professional and made sure Mt needs were met. Excellent customer service!

Roxanne H. 
Rating:
5.0

EXCELLENT customer service. Chrissy knows her stuff!

Linda D. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Rosanna T. 
Rating:
3.0

Not make me drive to Jamestown for a job in Dunkirk, NY.

John P. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
4.0

Customer did not leave a comment.

Marvin P. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Nicole O. 
Rating:
5.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

Customer did not leave a comment.

Pamela K. 
Rating:
5.0

Great service....very helpful.

Raymond C. 
Rating:
4.0

Customer did not leave a comment.

MARTON H. 
Rating:
5.0

Customer service was great and super friendly

Migdalia L. 
Rating:
3.0

Rental rates are VERY unclear. I had my vehicle for 27 hours. I did not realize picking up at 12:30 on a Friday and returning on a Saturday at 5:00 would count as TWO days. The vehicle wasn't going to be rented out on Saturday OR Sunday because the location was closed. Also, not sure why dropping a key in the drop box incurs a $20 after hours fee. Onsite service was good. Just disappointed in the fees and calculations.

Scott L. 
Rating:
2.0

Customer did not leave a comment.

Julianne P. 
Rating:
2.0

When we showed up to pick up the U-Haul we went to pay for it and we found out that the card that our paycheck is deposited on required a 100 dollar deposit. We were told that it was only cash that needed a 100 dollar deposit. Then we were told that they could not use the card at all. It was a Visa card and had we not had another person with us that lender us thier card to use it would of really screwed up our moving day. You should tell customers in advance that certain cards may not work.

eric R. 
Rating:
2.0

I'm upset not happy because I was supposed to drop off the U-Haul today and I did plus I was 2 hours late and got charged for another day😡😡

Shannon R. 
Rating:
3.0

Customer did not leave a comment.

Amra C. 
Rating:
4.0

Customer did not leave a comment.

CORY H. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
3.0

My rental truck had a damaged passenger side mirror which was not usable. It was not noticed until truck was half full. Driving was extremely dangerous and unsafe. Ramp was muddy. Pick-up location should not have rented this vehicle. Staff was very friendly and welcoming. My concern is with the vehicle.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

I would absolutely recommend this place for rentals. All of the staff was more than courteous and helpful. They went above and beyond to explain the process, show me the vehicle, and help me to walk through it all. I so appreciate meeting a person face to face and not having to do it all on line. Thank you for being here!! Excellent place and customer service!!

BARBRA E. 
Rating:
2.0

The truck was so loud that I got pulled over on RT60 for the noise level. Gave me a truck at 1/2 tank, of course they said 3/4.. returned it how I got it and was charged over $60 for 1/4 gas. Have emailed uhaul and reported it

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Bert R. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Very helpful and friendly and knowledgeable young lady behind the desk. Great service.

TYLER S. 
No reviews have been submitted for this location.

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