Customer Reviews for TA Auto Repair Sale & Service
(U-Haul Neighborhood Dealer)

175 reviews

323 Fluvanna Ave   Jamestown, NY 14701

(716) 708-4523

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(716) 708-4523

323 Fluvanna Ave
Jamestown, NY 14701

Services at this Location:

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
1.0

My mother passed away and I needed a trailer to move her belongings from her home. I called before reserving to verify there would be no issue with me paying online via credit card. I reserved a large open 6x12 trailer with ramp. as soon as I booked the trailer turned into a small enclosed 5x8 cargo trailer. I canceled because his is NOT what I paid to reserve. The cancelation did no go through. My cousin and father went to get the trailer anyways. they changed the rental to a 5x8 open trailer. Then i was told that my credit card was only to reserve the trailer had not been paid for. At that point ******* paid cash for a 5x8 open trailer. At this point i had nothing to do with the transaction. I live in Amherst and never came near Jamestown. this rental was NOT in my name. The next day I get a call from someone saying the trailer I had rented had not been returned. I explained i had nothing to do with it, that i was not in town, that at no point was I ever in possession of the trailer and to my knowledge the trailer had been returned. The man I spoke with then told me he had no choice but to call the police and report it stolen because it was paid with cash and there was no credit card on file. I was hysterical. the police? This man was threatening to send the police to my home and the home of the person who actually reserved the trailer. the man kept calling me, asking for *** address and phone number, i was so perplexed. I have never heard of rentals going out with out the person having to provide identification and contact information. I eventually was able to get ahold of ***** who told me that he had returned the truck and would cover any late fees. He also told me that the rental was in his name, and they had a photo copy of his drivers license and all of his contact information. I heard nothing else about the situation until my debit card was declined at the grocery store for insufficient funds and I found a Charge for 121.48. I looked in my email and found an email addressed to Justin with an explanation of charges as follows: "Customer number: ***** Dear ******* (not my name), This email is to inform you that $121.48 has been charged to your credit card for additional charges related to your recent U-Haul rental. If you have any questions..." Clearly I am NOT *** and I did not authorize any of these charges. So the person at the Uhaul threatened me with the police claiming it was because they didn't have a card on file, harassed me claiming to not have Justin's information and then charged the credit card he claimed to not have!! This rental was not what i reserved, was not in my name, was not picked up by me and i am in no way responsible for theses charges. I can not believe the headache this has been. To threaten someone like me who is in mourning and then turn around and over charge with out authorization is appalling. I will be disputing these charges with my bank as well as i clearly am not **** and they were charged in his name under my card information

JUSTINALLEN R. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
4.0

More help in the office.

Vernon M. 
Rating:
5.0

Everything was great. The local staff had the van waiting for me and was friendly and efficient when I picked it up and when I returned it.

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

Scott L. 
Rating:
2.0

The lady that waitited on us had no clue what she was doing we had to start all over like 3 times then she didn't put the correct miles down so then our card got $40 extra taken off of it..i don't know about you but $40 is alot of money to my family...we should not have to pay for someone putting the wrong miles down to where we were moving !!!!

sara P. 
Rating:
5.0

Staff was excellent. Very friendly & easy to deal with. A bit pricey but thats the U-haul company's fault not the rental location. Overall I'm mostly pleased.

CRAIGD L. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Nathan E. 
Rating:
5.0

Customer did not leave a comment.

jill H. 
Rating:
5.0

They had issues getting my information entered. Nothing they did wrong all system based but had to enter my information probably a dozen times. Was a little frustrating as it probably took 20-30 mins when I had people ready to help me move

Brian E. 
Rating:
4.0

I got told if I go over my 100 miles that was included it would only be 29$ a mile and I got charged 59

MICHAEL L. 
Rating:
5.0

Everything went well, thanks for your service.

SHIRLEY F. 
Rating:
5.0

Great service and availability. Highly recommended.

DAVIDS S. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

The lady that you have you work for you she is great she help me out and time ... very happy with her service's Thank you Stephanie

Stephanie R. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHANICOLE V. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Make sure mirrors are adjusted properly before you leave. There is no interior remote adjustment.

James K. 
Rating:
4.0

Customer did not leave a comment.

Blaine B. 
Rating:
5.0

Awesome place to rent. Great friendly staff to assist. Polite. Great experience . I will always use TA Auto as my go to.

KATHLEEN J. 
Rating:
5.0

Customer did not leave a comment.

Rusty K. 
Rating:
5.0

Amazing customer service

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

DEVLIN B. 
Rating:
5.0

Nothing

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Angelo V. 
Rating:
5.0

Very satisfied with service. Professional and quick. I felt safe using your trailer. It was in good condition and they did all the connections for the hitch for me.

JENNIFERN L. 
Rating:
5.0

Customer did not leave a comment.

DANNY D. 
Rating:
4.0

Customer did not leave a comment.

Angelo V. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Very nice, accommodating people.

LEE H. 
Rating:
5.0

Nothing, the lady at desk was very friendly and helpful great customer service

Cesar M. 
Rating:
5.0

Nothing. The girl at TA was awesome, the service was awesome, and the equipment was awesome, and the rate was awesomely very good . Cannot say enough good things. Thank you!!!

Patrick D. 
Rating:
5.0

The staff was very helpful. We will always use this U-Haul company when we go to Jamestown, NY. They were great!

JULIE H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Very good people to deal.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

GREGORYG A. 
Rating:
2.0

We rented a GMC Cargo Van. The promised mileage was 20 mph; the van delivered 14.8 mpg with highway driving. Caveat emptor: Take the intake damage form VERY seriously. This proprietor saw fit to charge us with every scratch on the vehicle, which more than erases any cost advantage Uhaul provided over competitors.

Daleann K. 
Rating:
4.0

The truck I had, when it rained it leaked through the truck and some stuff got wet, I just thought you'd like to know that.

BREANNAMARIE S. 
Rating:
4.0

Advise pick up times are subject to availability / previous rental actual return time even though reservation requires a pick up time. Advise Safemove is an either/or for duration of rental. Offer to charge for only 1 hour of moving help labor if moving help labor only works 1 hour. Treat return customers like return customers whose business you value or they may not return.

JESSICA G. 
Rating:
4.0

Customer did not leave a comment.

JULIE H. 
Rating:
4.0

Customer did not leave a comment.

JULIE H. 
Rating:
4.0

The representative was not wearing a mask during any part of our interaction, including when I came into her work space to select and purchase items for my rental. This should absolutely be a requirement considering the current global pandemic. Not only is it a common sense safety measure, it's just a common courtesy.

Brynn T. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Nothing. Your service is excellent and we are very grateful!

kate N. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

The service in NC was awful. The ubox was delivered a day early and picked up 3 days late. Had to make SEVERAL phone calls to get someone to pick it up.

dalbert M. 
Rating:
5.0

Customer did not leave a comment.

Anne F. 
Rating:
5.0

Tim is ALWAYS wonderful to work with. Great guy with a great business.

Pamela K. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

DAVIDFRANK P. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

RICKY D. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
5.0

I was unhappy when picking up my rental after being told by the staffperson that U-haul had giving me a larger truck that I had originally reserved. I had specifically gone to this U-haul dealer because I was able to reserve a 10' truck rather than a 14' truck. I had not been notified by U-haul this change had been made. The staff stated that U-haul sent me a text and email regarding this matter and I showed her the text the was only looking for me to get the paperwork prior to the rental completed on-line. I could not get the smaller truck I had reserved, but the staff was able to get into a rental van. The staff did a great job! U-haul not so much! Also I had to make an extra moving trip because the van was smaller than the truck I had reserved.

LAWRENCE N. 
Rating:
5.0

GREAT SERVICE. VERY KNOWLEDGEABLE STAFF. THE BEST PLACE IN TOWN BY FAR TO RENT EQUIPMENT. I WILL ALWAYS COME TO THIS LOCATION.

RANDY A. 
Rating:
4.0

Customer did not leave a comment.

BRAD K. 
Rating:
5.0

Very helpful at TA Auto

Noel B. 
Rating:
3.0

Have the uhaul touch terminal working. Having pre registered, I expected to be in and out. Without the terminal working, however, it took excessively long to get under way.

Todd F. 
Rating:
5.0

Customer did not leave a comment.

Loretta L. 
Rating:
5.0

Customer did not leave a comment.

Ronald O. 
Rating:
1.0

Customer did not leave a comment.

Travis T. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Trailer was dirty when picked up also rented a truck which was also dirty truck had several marks on it which were not listed in the description. Owner choose to write up a small scratch on passenger side rear quarter panel that was hardly noticeable then the picture owner sent me via text message was altered and the scratch on was bigger then the original picture I took Before leaving the facility. Very unprofessional.

TRAVISR T. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
5.0

Very polite and organized. Will be back!

KEVINC M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

I would be helpful if we didn`t have to drive an hour each way to pick-up the U-Box. There is a U-haul store in our City.

eloiuse S. 
Rating:
5.0

Nothing everything and the person was great.

Linda R. 
Rating:
5.0

Everything went very smooth!

Patricia R. 
Rating:
4.0

Customer did not leave a comment.

kelly G. 
Rating:
3.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Everything was awesome.

RICHARDP H. 
Rating:
5.0

The guy who helped us out was really cool, great guy.

mark G. 
Rating:
4.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

My experience was most excellent and I would recommend this location to anybody that is looking to move or need a truck for the day

simon D. 
Rating:
5.0

TA Auto is a great place to get U Haul supplies and equipment.

William E. 
Rating:
5.0

Owner was very helpful with getting my draw bar inserted into my receiver. Then assisted me getting it hooked up. Very convenient.

MICHAELPATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

All is well

CAROLANN S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Tim is wonderful. He is also my mechanic. Everything went well.

Pamela K. 
Rating:
5.0

Customer did not leave a comment.

Peter N. 
Rating:
4.0

More/better parking

Paul A. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
3.0

Customer did not leave a comment.

Malachi O. 
Rating:
5.0

Customer did not leave a comment.

Josh D. 
Rating:
5.0

Customer did not leave a comment.

Cathleen D. 
Rating:
5.0

The team in NY was extremely helpful in getting me my U-Box. They delivered it to my APT even when it didn't allow me to select that option online. The website only let me select pick up from a location that was 1hr away from me and would have cost a lot of money and time to pick it up. The Western NY manager said he would get it to me, drop it off, and pick it up. They did exactly that and 3 days earlier than the original scheduled date. Very thankful for his and his teams help!

Nick W. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Very friendly and professionl. The entire rental process was smooth from start to finish.

CHAD M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Peter N. 
No reviews have been submitted for this location.

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