Customer Reviews for TA Auto Repair Sale & Service
(U-Haul Neighborhood Dealer)

266 reviews

323 Fluvanna Ave   Jamestown, NY 14701

(716) 708-4523

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(716) 708-4523

323 Fluvanna Ave
Jamestown, NY 14701

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TRACEY S. 
Rating:
5.0

Vehicles should be equipped with digital fuel tank meters. The standard meters leave too much margin for error. I believe I paid for a previous renters gas usage.

David S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

Very courteous and professional service. I would definitely recommend and use this location again. Thank you very much!

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
3.0

Customer did not leave a comment.

Scott W. 
Rating:
2.0

No organization. Piece of shit truck

Brandy K. 
Rating:
5.0

The customer service lady was really nice, friendly and very knowledgeable.

Clevon W. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
4.0

I think everything went well. Easy to get in and out. No problems with equipment.

Roxanne Y. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

This location is my go-to location for my trailer needs. Convenient location and staff is very helpful.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Srinivas B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Excellent experience with a knowledgeable Uhaul rep.. So much better than the 24/7 on-line experience.

June C. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Impressed with the service both picking up and dropping off the vehicle. It seemed to be a well maintained vehicle.

Frank R. 
Rating:
4.0

Trailer condition, traveling, service excellent!!! I would recommend that you install jacks on Trailers with that much tongue weight if at all possible.

JEFF G. 
Rating:
5.0

Keep doing what you're doing. Thanks for your friendly service.

Rory D. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

Everything went very smoothly very pleased the whole experience

KIM C. 
Rating:
5.0

N/A

Philip W. 
Rating:
5.0

Easy in and out, great customer service!

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

Armando T. 
Rating:
3.0

The online check in process and return process was miserable. Thank goodness someone was there to do it manually. Also my reservation was changed multiple times without my knowledge. Had much better experience with U-Haul, but this location was not to blame

JENNY W. 
Rating:
4.0

I would recommend this LOCATION. However, when I went to recheck that they had my application, there was none in the computer. That was the first time. When I went again (given the 1st experience) it was in the computer as Cancelled.

Anthony H. 
Rating:
5.0

Very pleasant woman who assisted with my rental check in/out.

Robert M. 
Rating:
4.0

Did fine

Nora Z. 
Rating:
5.0

Customer did not leave a comment.

Kristen W. 
Rating:
5.0

Customer did not leave a comment.

dennis P. 
Rating:
5.0

I will always use TA Auto for our moving and transport needs. They are always very helpful and informative. I would recommend them 100%

Ryan S. 
Rating:
3.0

I wasn't sure where to park.

Tiffany H. 
Rating:
5.0

Super easy and friendly staff!

Lonny C. 
Rating:
5.0

Everyone was very knowledgeable and friendly very helpful and patient.

Jeffrey M. 
Rating:
5.0

This service is my first choice when I need to rent a van or truck. Customer service is always top notch.

David S. 
Rating:
5.0

Customer did not leave a comment.

Osvaldo M. 
Rating:
5.0

Keep doing what your doing.

Rory D. 
Rating:
5.0

Customer did not leave a comment.

RICHARDR JR R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Clean, friendly and very helpful 👌

TARA D. 
Rating:
5.0

Customer did not leave a comment.

Rory D. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Have every other location train from them. Due to the are the extremely professional, friendly, helpful, work with and for the customer. Employees are smart, well trained and adversed in their jobs. The equipment is always are exceptionally clean and extremely well taken care of mechanically. All other locations in the area are not any of the things I described about TA Auto.

Patrick P. 
Rating:
5.0

Nothing

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Paige G. 
Rating:
5.0

Everything was great I called last min and got what I needed and price was very fair thanks a lot great people

Jonathan G. 
Rating:
5.0

Not a thing

ron B. 
Rating:
5.0

Vehicle really needs a alignment. Kind of wanders all over the road.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Franshesly R. 
Rating:
5.0

I had an issue getting the APP to work but they were more than happy to help me with my reservation and it was sorted out very quickly. I was rather impressed how quickly it was handled.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Kelly E. 
Rating:
4.0

The rental place itself was friendly when I talked to them. But the truck showed up with a swastika on the side of it and a tire that blew out 30 miles into the trip. Uhaul corporate has been superficial and defensive when I talked to them about these things, one even straight up lied to me on the phone.

JEREMY W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
4.0

The day prior to our scheduled pickup, the location and time were both changed. The late notice was a nuisance. We also ended up having to wait close to an hour after the rescheduled time to pick up the truck due to a late return. The staff, however, was very kind and apologetic. They also kept us updated regarding the late pick up.

Karen G. 
Rating:
5.0

Customer did not leave a comment.

Terry A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT N. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

judith H. 
Rating:
5.0

Customer service was great! She was polite and very helpful.

RENEE D. 
Rating:
3.0

Gumball machine needs new gumballs

Annette M. 
Rating:
4.0

Too far away. I had to travel 100 miles to pick up trailer. Ordered three weeks in advance to have it local.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTH L. 
Rating:
5.0

Was easy to rent and the owner was very helpful with any questions. Very professional place to rent from. I would recommend to all my friends needing to rent a uhaul.

Renee D. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
4.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Have every other rental affiliate be trained by them. Their trucks are excellent in cleaning and maintenance. The employees, especially the people you first see coming in to the facility are extremely friendly, helpful, professionally.

PATRICKA P. 
Rating:
5.0

The receptionists where very helpful and charming

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
1.0

At the start, said the tank was 3/4 full on receipt, but half full. Charged me for blankets, even though I didn't use them. Blankets were still zip tied. Overall, very slimy experience. I will never use them again.

Jeffrey B. 
Rating:
5.0

Have all other locations learn from TA Auto how to be professional, friendly, treat customers, maintain equipment, and keep equipment clean. They are the best by far in the entire western ny area!

PATRICKA P. 
Rating:
2.0

There were to many unhaul rentail signs on this particular building that made it misleading. Woman who checked is in was nice but there was some kid following her who kept interrupting and did not respect the distancing kid kept standing within inches of me

Alana S. 
Rating:
5.0

Make every location just like this location. They are professional, friendly, have the cleanest n best maintained vehicles in the entire area.

Patrick P. 
Rating:
5.0

The people at TA Auto are always so helpful and friendly. I would recommend them.

MICHAELP H. 
Rating:
5.0

Customer did not leave a comment.

ERICCRAIG F. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

The young lady there is a very plansent respectful and very helpful when needed

RANDY M. 
Rating:
5.0

Customer did not leave a comment.

Tamra P. 
Rating:
3.0

Customer did not leave a comment.

Michele B. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Employees are extremely friendly and professional. Equipment is always clean and we'll maintained.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

paul G. 
Rating:
5.0

Employees are extremely professional, friendly, equipment is always clean and

Patrick P. 
Rating:
5.0

Drop off process was painless and efficient. Agent was helpful and knowledgeable

Juan A. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Better instructions on 24/7 pickup. The latch that secures the ramp needs to be adjusted Very nice and helpful people at TA Auto!

MICHAELP H. 
Rating:
5.0

Employees are great , extremely helpful, extremely professional, and super friendly.

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
1.0

My mother passed away and I needed a trailer to move her belongings from her home. I called before reserving to verify there would be no issue with me paying online via credit card. I reserved a large open 6x12 trailer with ramp. as soon as I booked the trailer turned into a small enclosed 5x8 cargo trailer. I canceled because his is NOT what I paid to reserve. The cancelation did no go through. My cousin and father went to get the trailer anyways. they changed the rental to a 5x8 open trailer. Then i was told that my credit card was only to reserve the trailer had not been paid for. At that point ******* paid cash for a 5x8 open trailer. At this point i had nothing to do with the transaction. I live in Amherst and never came near Jamestown. this rental was NOT in my name. The next day I get a call from someone saying the trailer I had rented had not been returned. I explained i had nothing to do with it, that i was not in town, that at no point was I ever in possession of the trailer and to my knowledge the trailer had been returned. The man I spoke with then told me he had no choice but to call the police and report it stolen because it was paid with cash and there was no credit card on file. I was hysterical. the police? This man was threatening to send the police to my home and the home of the person who actually reserved the trailer. the man kept calling me, asking for *** address and phone number, i was so perplexed. I have never heard of rentals going out with out the person having to provide identification and contact information. I eventually was able to get ahold of ***** who told me that he had returned the truck and would cover any late fees. He also told me that the rental was in his name, and they had a photo copy of his drivers license and all of his contact information. I heard nothing else about the situation until my debit card was declined at the grocery store for insufficient funds and I found a Charge for 121.48. I looked in my email and found an email addressed to Justin with an explanation of charges as follows: "Customer number: ***** Dear ******* (not my name), This email is to inform you that $121.48 has been charged to your credit card for additional charges related to your recent U-Haul rental. If you have any questions..." Clearly I am NOT *** and I did not authorize any of these charges. So the person at the Uhaul threatened me with the police claiming it was because they didn't have a card on file, harassed me claiming to not have Justin's information and then charged the credit card he claimed to not have!! This rental was not what i reserved, was not in my name, was not picked up by me and i am in no way responsible for theses charges. I can not believe the headache this has been. To threaten someone like me who is in mourning and then turn around and over charge with out authorization is appalling. I will be disputing these charges with my bank as well as i clearly am not **** and they were charged in his name under my card information

JUSTINALLEN R. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
4.0

More help in the office.

Vernon M. 
Rating:
5.0

Everything was great. The local staff had the van waiting for me and was friendly and efficient when I picked it up and when I returned it.

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

Scott L. 
Rating:
2.0

The lady that waitited on us had no clue what she was doing we had to start all over like 3 times then she didn't put the correct miles down so then our card got $40 extra taken off of it..i don't know about you but $40 is alot of money to my family...we should not have to pay for someone putting the wrong miles down to where we were moving !!!!

sara P. 
Rating:
5.0

Staff was excellent. Very friendly & easy to deal with. A bit pricey but thats the U-haul company's fault not the rental location. Overall I'm mostly pleased.

CRAIGD L. 
No reviews have been submitted for this location.

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