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Sherita M.
Customer Reviews for T/A Economy Storage Of Waldorf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service that I received from Tiffany has been the best to date. She really is outstanding and has the proper character and personality for the job. We talked like we had known each other for years. Tiffany explained in full detail the entire rental process. She deserves a promotion...Tiffany thank you so much. I'll return the next time I need a vehicle.
ERIC W.Improve the App. I was kicked off of the App several times while trying to complete pick-up and turn-in via the App.
Ryan G.I would like to think the support I received from The staff in Maryland was top notched, and all future customers has and will get the same support.
BRUCE W.Continue your excellent customer service!!
WILLIAM B.Thanks for sending me to that location. I was schedule for several of your other locations but couldn't make the connection. The scheduling staff did an awesome job finding me a truck. The were very service orientated and always had my best interest at heart. Over All a GREAT EXPERIENCE!
Irven S.Great customer service and explained everything about the trailer
ERIC W.Customer service is excellent elent. For sure will keep renting from this place from now on!
PEDRO R.Loved the mobile return option. Employee was very kind.
KENDRA C.Conveniently located and very friendly and helpful service. Quick, too.
STEPHEN L.Im very happy with this location, the costumer service is exellent, friendly and helpful, in my opinion the best.
MARVIN R.Employee was very friendly, knowledgeable, and helpful. My only issue was the interior of the trailer had a spill of some kind in the front corner which ended up getting on a mattress when loaded.
Christopher L.Everything was great.
JACOB F.I had my first bad experience with UHaul. I went on line to reserve a 5x8 enclosed trailer and was given a location to pick it up. When I got there the trailer was not there so I called UHaul to find out what to do or where I could get another trailer. After three phone calls to customer service and being disconnected three times I was really very frustrated because I had other things to do besides trying to get through to UHaul. I finally called my local UHaul rental at First Choice Auto in Charlotte Hall Md and Rita was so kind as to locate a trailer for me at Economy Storage in Waldorf Md. The person there was very helpful but when he hooked the lights up the right signal light did not work properly. It was very dim and barely visible in daylight. I had to use it anyway and did not have a problem with turning right. I understand that there is a $50 refund if the equipment was not where it was supposed to be. I would like to have this refunded to me for the inconvenience that this has caused
Glenn W.Very helpful at drop-off point !!!
WALTER H.I was pleased with the service I received. In and out in minutes. Would recommend to others. Note: Good job Justin ðŸ‘
THADDUS R.Great customer service and very accommodating!
THELIA P.The location never opened, the representative couldn't assist me with checking out my rental!!!! They only rescheduled the following week.
Shantale W.Friendly and professional personnel. Quick checkout. Overall a great experience. Thank you!
ANDRZEJ M.This was my first time driving a big pick up truck.I wasn't used to driving something that high off the ground lol.I was expecting a little pick up truck like U-Haul used to have back in the day.Other than that everything was good
melvin W.Justin has excellent customer service talents. Promote him ðŸ‘
KEITH H.Customer Service was also excellent!!
CHARLES T.Nothing! Tiffany was great!
RONALD L.Not a thing everything went smoothly!! Very friendly and very understanding!! Love it â¤
BETTY O.It was the best U-Haul experience ever!
PETER L.Nothing. Every request I had, has been fulfilled. Thanks Uhaul Folks
JOHN G.Exceptional customer service!
MAURICE G.No improvement needed, very professional.
lester D.My initial reservation location was Mr. Muffler on Crain Hwy in Waldorf MD. They did not have my truck ready because they failed to leave a key for 24/7 pickup. However, a Uhaul rep was able to change my location to the Leonardtown Rd location in Waldorf. They had earlier hours and service was exceptional.
Samuel C.Issue with billing. Was told by rep at store that we wouldn't be charged for an additional day if we returned Sunday evening. Dropped the truck off at 630 Or so however my credit card was charged for an extra day
Terry F.N/A
Francis K.N/A
wayne T.Thanks to Albert your district manager for helping while the location was closed due to COVID-19. He showed me how to use the 24/7 app to get my rental.
Richard S.Although the online check in is incredibly convenient, the uhaul program is astonishingly slow & frustrating mo as t of the time
Xavier G.The sales person was great! He was very knowledgeable and worked quickly to get me back on the road!
Mark E.Keep up the good work
THERESA S.The agent that assisted me at pickup and drop off had great customer service. Thank you so much and we will be back.
CHALLON H.Clean vehicle, make sure dashboard alerts are off, have knowledge about how to adjust steering wheel and seat to accommodate the customer. The guy was very friendly but didnt know anything about the truck.
Devon H.It wasn't in the best location. Just a muddy parking lot. Employees were great so that's all that mattered to me really.
REGINA S.Did U-Haul always charged for mileage?. That would be cumbersome on a family moving 15-60 mile up the road don't you think.;/
wayne M.Nothing, continue doing everything you're doing.
ALLEN S.Employee was very friendly, professional and helpful
DELORES W.Great vehicle and service. Also promptness of the employee was awesome.
Barry M.It rained and there was leaking inside from the roof of the truck.
Doris O.Better customer service. I asked and reserved an 5x8 open trailer then the rep gave me an enclosed trailer. Then he said he was giving me a trailer that looked like a 4x7, after I questioned the size he said he had another one to give me that had a ramp. He also tried to charge me $25 a day for the rental until I said the price online said $18.95 a day. At that time he said let me check and then said oh you're right. I rented the trailer on tuesday and was told I could return it on Wednesday and when they opened on Wednesday morning the trailer would be checked in and my deposit would be refunded immediately. Needles to say that evening I called to check the status and found out they are closed on Wednesday which I was not told. I had to call back Thursday evening to inquire about my deposit and the guy said oh let me go check it in. I got a receipt by email but still have not received my deposit yet. Very upsetting!!! Lawrence Wilson Coach-lonnie@msn.com
lawrence W.Customer Service was excellent. I want to thank the person who served me. She was professional, very helpful and pleasant.
Ruth B.I wouldn't change anything reference how you operate. You service was exceptional!!! I will definitely come back when I need a trailer again??????
ARVESTER B.Nothing
NATASHA G.The price can go down for only three hours $80 that was a bit much
sheryl V.The system was down when I went to pick up vehicle and I was unable to rent my reserved uhual, The staff was very apologetic and when I returned the following day they gave me a discount. customer service was excellent!
Cheryl M.The trailer was suitable for my needs. It shows a lot of wear and tear. It just needs some attention.
Charles J.Quick & easy transaction
Tanjeka S.hello very good service but very bad the smell inside the truck I think they need more care in cleaning the cars I ended up with a headache at the end of the day because of the smell of marijuana bad
AMNER C.Keep up the great customer service! Thank you
Thomas H.No improvement that I saw. Very polite answered all questions quick service.
Maurice H.Reduce milage rates if you're a repeat customer over 20yrs
RICHARD G.Great service as well
Orlando J.