Customer Reviews for T/A Economy Storage Of Waldorf
(U-Haul Neighborhood Dealer)

1,067 reviews

3325 Leonardtown Rd   Waldorf, MD 20601
(E Of Rt 301)

(301) 705-7792

Hours

  • Mon–Tue
    9:30 am–5 pm
  • Wednesday
    Closed
  • Thur–Fri
    9:30 am–5 pm
  • Saturday
    8 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(301) 705-7792

3325 Leonardtown Rd
Waldorf, MD 20601
(E Of Rt 301)

Services at this Location:

Hours

  • Mon–Tue
    9:30 am–5 pm
  • Wednesday
    Closed
  • Thur–Fri
    9:30 am–5 pm
  • Saturday
    8 am–2 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Billy W. 
Rating:
5.0

Customer did not leave a comment.

Katrina F. 
Rating:
5.0

Nothing. Excellent customer service.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Daija P. 
Rating:
5.0

Customer did not leave a comment.

cedric S. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

sarah B. 
Rating:
2.0

Add light to the location so people won't be in the dark trying to return a truck. Let customers know of your fee before hand. When returning trucks out of office hours. Wasn't made aware of this by text.

nedia J. 
Rating:
5.0

Manager is amazing

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Desmond W. 
Rating:
5.0

Customer did not leave a comment.

Muslimah A. 
Rating:
3.0

Customer did not leave a comment.

Frederick C. 
Rating:
4.0

The after hours drop off system is cumbersome. The drop off location had poor Wi-Fi, thus preventing me from completing the transaction in a timely fashion.

Michael W. 
Rating:
3.0

The gentleman that was working at this location was efficient and made the process of picking up and returning smooth

Charles R. 
Rating:
5.0

If the customer does not need a dolly, remove it!!! We did not need the dolly and did not use or disconnect. However, on the way to return the truck the dolly dislodged and as a result we had to pay $14 for the 2 day rentaL.

kathleen D. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Truck was great, exactly what I needed. Process was quick and easy

Elijah B. 
Rating:
5.0

Customer did not leave a comment.

Simone E. 
Rating:
3.0

I was overcharged when I checked the equipment back in on a day the office was closed. I reported it, but you have yet to respond to provide the proper adjustment.

STANLEY H. 
Rating:
5.0

Everything was great. The representative was polite and knowledgeable.

Craig F. 
Rating:
2.0

do a walk around # I rented this as a Unit a Truck and Trailer as a unit!!! I was given two pick-up locations over 30 mils away not the way to be helpful to customers and more paperwork and driving and taking time away from loading my rental, I was told maybe at a different location pick-up the UNIT not two different each of locations for each half of the unit!!!

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Daisy H. 
Rating:
3.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Sales representative was very professional.

Victor S. 
Rating:
5.0

No, everything was ok

elio P. 
Rating:
5.0

Bob did an excellent job. Very informative and helpful. No suggestions for improvement at this time.

RICHARD FRANK R. 
Rating:
5.0

Great help and quick service. They made the process super easy. Thanks

KAI R. 
Rating:
4.0

Customer did not leave a comment.

danny B. 
Rating:
5.0

Customer did not leave a comment.

Jarrod W. 
Rating:
5.0

Robert is so kind and friendly! Very knowledgeable about his job and he has great customer service!

Dienta E. 
Rating:
5.0

Customer did not leave a comment.

Marilaan V. 
Rating:
5.0

Customer did not leave a comment.

Zephaniah B. 
Rating:
5.0

Please correct link it doesn't work I tried to indicate that I turned in equipment early on 8/16/2022 by sending link https:www.UHAUL.com/ordersdetail.asps?resid=17235372&In=Keokuk

Alleta K. 
Rating:
5.0

Customer did not leave a comment.

Troy L. 
Rating:
3.0

The website was difficult to pre register. I got dropped 3 times and gave up. Some of the information was available to the clerk when I arrived.

roy S. 
Rating:
5.0

Robert the Customer Service Representative was superb, a true Professional. Give him a raise.

walter W. 
Rating:
2.0

I return a U-Haul trailer on time on Saturday, August 6, 2022 at 5:55 PM. Space I went online to do the check out however the U-Haul System was down I called the 800 number and was given a verification code 453564 by representative I followed her instructions sent a picture of the trailer she said that no additional charges would be added to my account however I received an email that an additional $20 with added to my bill. Since I did return the trailer on time as per contract I am requesting a refund of $20 to my account

Walter A. 
Rating:
5.0

Robert provided excellent customer service and was very helpful with hooking up the trailer.

Nolan P. 
Rating:
5.0

I can't think of anything

Alleta K. 
Rating:
3.0

The customer service here was great!

David B. 
Rating:
2.0

They did not have any equipment

Devon T. 
Rating:
5.0

Uhaul office was not open at the time of dropoff.

Brandon Y. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

Dave W. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
4.0

Excellent customer service. Helpful and made the process easy

Racheal L. 
Rating:
5.0

Great Customer Service!

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Orlando C. 
Rating:
5.0

Customer did not leave a comment.

Earl G. 
Rating:
5.0

The gentleman that helped me rent the truck was super helpful and super nice I would definitely come back to this location for all my needs 😁

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK F. 
Rating:
5.0

The employee (Bob) was GREAT. Nice guy, put in extra effort to get me set up. Every location should have someone like him.

Justin T. 
Rating:
4.0

Customer did not leave a comment.

Isaac F. 
Rating:
3.0

Customer did not leave a comment.

Rich K. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
4.0

Customer did not leave a comment.

tim G. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Everything was great

Richard C. 
Rating:
5.0

Great customer service and everything worked well. I would recommend this location to a friend or Family member.

ERNESTO E. 
Rating:
5.0

Customer did not leave a comment.

kayla T. 
Rating:
5.0

Nothing

Herbert N. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
4.0

Customer did not leave a comment.

Wendell W. 
Rating:
5.0

Nothing

Herbert N. 
Rating:
5.0

Thanks to Bob all went well. I have a great experience every time I come too his U-Haul office.

Terence J. 
Rating:
5.0

Bob was a great person. He help me get a truck and he has very good customer service. He needs a raise.. Good Job Rob in Waldorf MD

artavia S. 
Rating:
5.0

Nothing. The manager was very helpful and a nice guy. Good job 👍🏽

Kenneth B. 
Rating:
3.0

Drivers side tire came loose approximately 6 times. Ramp storage retainer broken off on drivers side. Used a bungee strap to secure it.

Mike J. 
Rating:
3.0

Trailer was not cleaned. Business was not open at the time of pickup on the reservation.

Jerod M. 
Rating:
5.0

Customer did not leave a comment.

Alphonso B. 
Rating:
3.0

The trailer I rented did not have a jack stand to raise and lower the trailer. I almost got charged another day just because I didn't think I would be able to get it off my truck

Travis R. 
Rating:
4.0

Customer did not leave a comment.

Shane H. 
Rating:
5.0

The guy who helped me was very friendly and helpful,I had been dealing with other rental places and they really let me down but this U-Haul location was great, it's was a fast and easy transaction and a pleasure to deal with anyone I had contact with.....thank you

Timothy G. 
Rating:
5.0

👍🏽

Marvyn G. 
Rating:
5.0

Great rental experience!

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

maxie W. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Reginald D. 
Rating:
1.0

Was told I would be refunded but never was fully refunded for the extra days. Will not use services again

Julius D. 
Rating:
5.0

Customer did not leave a comment.

SHERRIL P. 
Rating:
1.0

The owner and operator is very rude and disrespectful. They seem to make their hours as they go.

troy P. 
Rating:
5.0

I entered my vehicle information when I reserved the equipment on line, but the rental agent had to reenter it because it didn't load to his system. Wasted time like that made it longer to check out the rental than it should have.

LAURENCELLEWELLY W. 
Rating:
5.0

Great experience

COREY W. 
Rating:
5.0

Excellent customer service. Everything was perfect Very pleased

CECILIA K. 
Rating:
2.0

Charged my credit card for insurance even after I explained and signed for no insurance. This is the second time this has happened. Wondering how any people they have scammed doing this that don't look at receipts.

MALEKA G. 
Rating:
5.0

The gentleman there was very nice and helpful.

DAWN H. 
Rating:
4.0

Customer did not leave a comment.

KENNETH G. 
Rating:
1.0

Customer did not leave a comment.

HERBERT M. 
Rating:
2.0

First of all I had to walk tru 3 inches of water to gett to front door, office hole in the wall not a clean or inviting place,I was charged for 6 gal of fuel after just refueling truck to its original specs, I've been renting trucks from uhaul since 1979 and this has been my worst experience ever.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE L. 
Rating:
4.0

Make sure the truck starts out full

ROBERT B. 
Rating:
5.0

Very easy transaction, pleasant interaction and i got help hitching up the trailer. I'd definitely come back again.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

LAUREN D. 
Rating:
5.0

Customer did not leave a comment.

KEN R. 
Rating:
3.0

Have someonr there to check me in,i received a call and an e-mail from u-haul recovery wanting to know where the truck was.A little communication goes a long way.

eleanor S. 
Rating:
3.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
4.0

Customer did not leave a comment.

DANIEL D. 
No reviews have been submitted for this location.

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