Customer Reviews for Economy Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Make a double check to insured that the person. Who used vehicle is proper clean for the customer..

Rating:

4.0

Great customer service!

Rating:

5.0

On time opening and very helpful. Great service.

Rating:

3.0

Storage area was clean. The cabin could have used some attention. Something was spilled in the cup holder area that was unslightly. The driver's side armrest is in need of repair.

Rating:

5.0

Excellent rental experience!

Rating:

1.0

I got charged $9 for the gas, but I have proof that I filled

Rating:

1.0

When I went to deliver the equipment, the guy was rude and never helped me unload it. I had to do his job myself. And they didn't refund the warranty for the equipment I rented. I don't recommend it.

Rating:

1.0

I called at least 4 locations near where I wanted to drop off the trailer, no one would take it. Very disappointed. I did however get great customer service when I spoke to a customer service representative

Rating:

5.0

I believe his name was John. He had several people at one time he acknowledged everyone. He was professional. Help everyone in a timely manner. Thanks again

Rating:

5.0

Nothing

Rating:

5.0

Easy quick self pick up and drop off .

Rating:

5.0

Nothing that i can think of , sign in was easy with staff explained everything to me .

Rating:

5.0

Everything was great

Rating:

4.0

I thought this location was just fine! Very friendly and professional in manner; I already let them know I would be sending others to them

Rating:

5.0

Bob was excellent, was above and beyond helpful.

Rating:

5.0

Service was awesome!

Rating:

5.0

Not a thing.

Rating:

4.0

When I picked up the truck, it had rocks and dirt in the back trailer. U-Haul representative was great, courteous, and professional. The cost was slightly overpriced; however, I like dealing with U-Haul for my truck rental needs.

Rating:

5.0

The attendant was extremely helpful and polite.

Rating:

5.0

For my purpose, this was great. No improvement needed.

Rating:

4.0

Really good service.

Rating:

1.0

Need new management

Rating:

1.0

My reservation was for a ford however I received an old GMC with extensive body damage. i left a voicemail at pick up as the office was closed. I attempted to contact the office multiple times to explain I was running late however no return calls. When I arrived to return the truck, the guy was on the phone having a conversation. Did not greet me but gestured for me to hand him the keys and said he I would receive an email with the charges. He continued his conversation in the phone without missing a beat. I will not recommend or use this location again.

Rating:

4.0

The U-Haul app is completely useless when it comes to checking out truck & drop off, I had to use the web to complete the pick up and drop off process.

Rating:

5.0

Great Service!

Rating:

1.0

It took almost 45 minutes to get the car with the mobile app. There was no Wi-Fi available.. since it was Sunday there weren't any employees around so it was very difficult to get someone on the phone and they couldn't help me.

Rating:

5.0

Everything was seamless!

Rating:

1.0

This place is a scam. They fraudulently overcharge for their trucks and service. I would never patronize this business again!

Rating:

5.0

The attendant went above and beyond fulfilling our requests! He was very knowledgeable and very helpful during the entire process. Because of this wonderful treatment, we are now going to be steady customers! Thank you, thank you!!!

Rating:

2.0

Maintenance all your vehicles before charging any type of fee.

Rating:

3.0

There was only one person working and there were at least 4 customers waiting to be attended to.

Rating:

5.0

Mr. Robert was professional and easy to work with. He is the best.

Rating:

3.0

My reservation was not sent to my account on my phone on Sunday at 7:30am. I had to spend 30 on the phone with customer service to figure it out. Very frustrating.

Rating:

5.0

Great customer service and wonderful experience.

Rating:

5.0

Great service as always

Rating:

5.0

Easy pick up and return. Manager very clear explaining rental. Definitely would rent there again.

Rating:

1.0

I thought there was a no smoking policy for uhauls. I guess I was wrong. It reeked like an ash tray. If our other reservation hadn’t been abruptly canceled I would have turned the keys back in. We had to use it. Our clothes even were foul smelling afterwards. The staff at the establishment were professional and efficient.

Rating:

1.0

I just received my bill and it was almost 50 over the quote

Rating:

3.0

Make a trailer jack a option to have . That way a customer doesn’t have to drive around a small town with a big damn trailer , because it can’t be unhitched .

Rating:

2.0

The service is not really accommodating, equipment is not well maintained, you can’t even read the tag number, attendant need to take a bath stinks office also stinks

Rating:

3.0

Provide more help on the weekends. When we arrived there was an older gentleman going between the Uhaul and economy storage. He was trying his best to assist but as a result of Uhaul not being his primary, we lost 30 mins of our reservation and felt slightly rushed to get the truck back in time.

Rating:

3.0

The uhaul rep was not available. No area designated for drop off.

Rating:

5.0

I’ve never received such thorough, pleasant, above and beyond service at a Uhaul until meeting Mr. Robert Cator. His walk-through of the vehicle left no surprises and made it a very pleasant experience driving such a huge, really new pickup truck in rainy weather. Also, he gave me the benefit of his managerial experience by confirming my insurance choice. Yes, I wanted it, but had failed to check the box online. What a save!!! Also, he educated me about a fridge laid flat needing at least 24 hrs upright before plug in. He didn’t have to tell me that, but he did anyway. He probably saved my sister’s new fridge and my day overall. Lastly, he’s genuinely a really nice gentleman! Who knew a Uhaul experience could be this great?!?! Thank you, Robert, for such a great day! You helped me be successful helping my sister’s family and I am so grateful! We will definitely acquire your services again. Much appreciated!!!

Rating:

5.0

Arrived early and the site manager was very accommodating. Professional, friendly, and speedy service! Good equipment!

Rating:

5.0

Great location I have rented from here numerous times.

Rating:

3.0

The equipment was decent and got the job done; however the office was dirty and smelled horrid. The staff also was not very personable and was a bit difficult to work with. I chose this location since it was close to my home, but would probably go to another location in the future.

Rating:

1.0

How about the guy running the place speaks clear English, has teeth in his mouth or at least something fake, speaks somewhat intelligently, doesn't charge you 2 full days for bringing it back past 6 hours after rental. But yet cleared me a full day for 6 hours. Has a clear open door way and not sand bag blocking entry to step over, and guy working doesn't park his 1985 Buick car that's been in a derby. No paint right by the main entryway. Rude rude rude. Terrible representation of uhaul. I rent alot of uhauls doing clean outs fir banks, my guys do so not always showing under my name, and bank foreclosures are back to picking up again, but I think I'll look into alternatives. This was terrible

Rating:

1.0

Had a 9:30 in person pick up after talking to the agent in the facility and he said that he would be there at 9:30 no one showed up at all till 10 am then I had to figure out how to do a self check out was not comfortable with it.

Rating:

5.0

Decent location, have utilized in the past and personnel are friendly & responsive to your needs.

Rating:

5.0

I received outstanding customer service from the sales associate. He was very informative, in reference to the paperwork. In addition, he was patient, understanding & kind.