The power steering in the truck I rented was terrible, the air conditioner was broken, and there was no passenger side seat belt so my son had to wear my seatbelt and I had to go without. they charged me an extra $32 for 7 gallons of gas when they clearly saw that I only went 25 miles.jacob W.
Customer Reviews for Taking Care Of Business
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Edward H.
Everything was explained well and work out great.ken K.
I've dealt with this company on several occasions and they are always friendly and helpful. I greatly appreciate them!carolyn L.
Customer did not leave a comment.Paul N.
Customer did not leave a comment.Navan W.
Customer did not leave a comment.Jeffrey P.
Customer did not leave a comment.Alberto S.
I've used this place a few times and they are great! Extremely friendly, helpful and down to earth. I would drive further to use this place!Joshua J.
Customer did not leave a comment.Graham R.
Love the attitude and helpfulness of personnel. Trailer was full of sand.Steven D.
Customer did not leave a comment.KIMBERLY B.
Customer did not leave a comment.Charles W.
We've rented from them several times and they are THE BEST!!! Wonderful people to deal with!!!Dana H.
Customer did not leave a comment.Glenda B.
Repeat customer always super friendly and professional! Will definitely use them again. Recommend to everyone!Kirt C.
Customer did not leave a comment.Heather E.
Location closed at 3:45Michael J.
Already recommended to a friendDan B.
Great serviceMichael D.
Customer did not leave a comment.joe M.
Very personable staff that are always extremely helpful. I drive further to use this location due to the service.Daniel P.
Friendly and helpful!Nina J.
Customer did not leave a comment.Patrick T.
Great customer service !Charlotte H.
Customer did not leave a comment.HAILEY S.
Friendly and helpful staff. Check closing time before you go. They close early. Have used them several times.james W.
Customer did not leave a comment.DENNIS C.
Customer did not leave a comment.Garland O.
Customer did not leave a comment.Charles P.
Customer service is the best ever,Steven D.
Great customer service!Jeffery H.
Customer did not leave a comment.scott M.
Repeat customer as always perfect! Highly recommend to everyone!Kirt C.
Trailer had a leak and I lost a mattress cover and several boxes.Bob R.
Customer did not leave a comment.Christopher P.
Tom was outstanding - professional, knowledgeable, hands on. The trailer pulled perfectly almost 1,000 miles with two different cars on it and zero mechanical issues. Thanks!Raymond G.
Always great service and product.Lowell W.
Customer did not leave a comment.Steven D.
I regret not knowing the name of the gentleman that worked with me however he made me feel important and his attitude and demeanor was top class. A true asset to Uhaul.Robert S.
Customer did not leave a comment.Peter F.
Customer did not leave a comment.Terry A.
Customer did not leave a comment.Soncha Y.
Representatives always easy to deal with, very friendly and helpful.Cynthia C.
Tommy is great and fast!Ed G.
Customer did not leave a comment.Jon H.
Customer did not leave a comment.Dane G.
Customer did not leave a comment.Dustin O.
Customer did not leave a comment.PAULA G.
The guy where I dropped my truck and transporter to was more concerned about getting out of there for the day than anything else. The first thing he told me when I pulled up is that, "Just so you know, we close in 15 minutes", it was 2:20 PM and I know they don't close until 3:00. When I asked him any advice on pulling the car off the transporter he said a couple of times, "This is on you, I don't have anything to do with it and I can't help you" Even after I said that all I was looking for was a bit of advice on how best to back the car off without scraping the bottom he still insisted he couldn't advise and that he now had 10 minutes before closing". Unbelievable.Jim Z.
Great customer service. Met by several representatives who explained contract, services provided, and costs associated with move. Am very pleased with the customer service and cleanliness/newness of vehicle. No troubles at all!!!!Susan B.
Very accommodating and helpful. Both Don and Thomas are stand up guys.DAVID G.
Customer did not leave a comment.Mike H.
Great customer service!Jon H.
Customer did not leave a comment.KRISTIE D.
Always awesome! Repeat customerKirt C.
Everything went well. Thank youSteven H.
Customer did not leave a comment.laurent C.
Don is always the best!SUZETTE B.
The person assisting me with the pick up was efficient, friendly, knowledgeable and hooked up the trailer for me.Michael H.
Check engine light came on at 79748 miles.tom B.
Customer did not leave a comment.David C.
Great guys for service in Santa Rosa Bch!!Curtis W.
Extremely helpful team. Accommodating and professional!Richard W.
Customer did not leave a comment.Juan D.
Customer did not leave a comment.Archibald M.
Customer did not leave a comment.David D.
Great customer service and very professionalChristopher B.
When I returned truck I disputed the gas charge. I heard nothing back from Uhaul and then Uhaul charged me more. Unlikey I use Uhaul again.Justin W.
Thomas and Don were fantastic!Robin D.
Customer did not leave a comment.Tyler M.
Customer did not leave a comment.Terry A.
Customer did not leave a comment.Rachell A.
Great customer service and fast responsiveness.Christopher J.
Customer did not leave a comment.Derek D.
Every bit of the experience was fast, organized and professional.David H.
The manager was very helpful with hooking up the trailer and answered any questions.Larry L.
The owner Thomas is very nice. I've rented a lot of times now he is always so helpful patient and genuine! Highly recommend!!Kirt C.
Beyond friendly! Can't say enough about their kindness and excellence!Jerrimy K.
Great guys and awesome customer service.David K.
Customer did not leave a comment.Delroy M.
Friendly, helpful. Great experience.John F.
Super convenient. Super nice. Super quick. Parking area was not paved, but good people made up for a few pot holes.JOHN C.
Thomas was awesome! Thank youAmber C.
The heater in the truck did not work.JANET H.
knowledgeable and friendly staff- got us out quickly!linda M.
The location is very convenient and easy to access. We had a question about our rental return and the representative responded very promptly and was very friendly and helpful.JOHN L.
Great friendly service and experiencePHILLIP L.
Extremely smooth and efficient. Nice job!Rick S.
Thomas White was very helpful. He provided us with a loaner ball hitch and light adapter, made sure everything was hooked up securely and working properly. We really appreciate his terrific customer service.Phil L.
Customer did not leave a comment.David J.
Great Service!Walter K.
Great Service, Definitely Recommend!Walter K.
Awesome service and the truck was very good too!Sharon A.
Customer did not leave a comment.Joe M.
Customer did not leave a comment.Larry F.
Customer did not leave a comment.Michael J.
Don and his team did an excellent job EdEd M.