Great customer service!
DUSTIN C
Taking Care Of Business
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Rosa Beach, FL 32459
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Location a bit run down. Limited equipment inventory. Staff was efficient and helpful, and got me out quickly.
JAMIE HNo one was of much help. No one was there when I returned which was a mid day. I had to put my key in the lock box. I have not yet received a copy of my bill so i don't know if they billed me correctly.
ROBERT AI specifically asked for a pick up location that an employee would be at the location. And even verified the business hours with the U-Haul representative. I also informed them that I did not want to use the U-Haul app nor the truck share. When I got to the location during their operating business hours there was no one there. I had tried calling there earlier and left a voicemail saying that I needed to change the time of pick up. No one ever called me back so I called U-Haul again to change the time of pick up. I informed the U-Haul representative that I needed an employee there at that location and to verify their business hours which they did. I also informed them that I do not have the app and I did not want to use the truck share feature which needed the U-Haul app. This wasn’t the first time I spoke to a representative about this. I spoke to numerous U-Haul representatives prior to booking the truck. I also informed them to send my reservation with the price quote to my email even though they pushed hard for me to get the app. Which I never received until the day of the pick up. When no one was there at the location, it was pouring down rain, I had no way of getting the truck so I had to call U-Haul again………….. I was informed that first I would be sent to the rescheduling department because now I was 12 minutes past my pick up time even though I was there five minutes before my pick up time. I had also tried downloading the app before I called and the system was down. That took me about 15 minutes. I spoke to a very nice representative that took me step-by-step through the truck share process which I wasted another 30-40 minutes in the pouring down rain stepping in 3 inches of water taking the pictures of the truck. When I finally got to the last step of getting the keys, I was then behind schedule close to an hour, which caused a whole domino effect to my very tight schedule. I am an elderly person, but consider myself tech savvy,. However, I do not find that the U-Haul customers need to do the U-Haul representatives jobs and you should be paying your customers to do so . This will be the last time I ever use U-Haul again.
ricardo oQuick check-in, very courteous service.
Jeff G