Received great service, The attending employee hooked up the trailer and made sure everything was functioning properly before I left.
THOMAS M
Customer Reviews for Taking Care Of Business
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Prompt service, truck clean and operated fine. A+ place to rent U-Haul.
GEORGE HI love the convenient location and great service. I've used their trucks and trailers many times now. Always quick and easy process. Will use them many more times in the future when there is a need.
MICHAEL VThe trailer had an ant infestation, when I discovered this it was 2pm and I called to see if I could swap it but they closed at 2pm. I called U-Haul and they could only offer the option of a 2 hour trip to swap the trailer. Closing at 2 pm on a Wednesday is absurd.
Michael SDid not receive call to arrange pick up day prior as mentioned in confirmation email. Called day of to confirm, no answer, left message, no return call. Trailer was missing front tie down chain and traps and ratchets in bad shape. Attendant was friendly/helpful.
RANDY BThe folks that ran it were awesome.
WILLIAM BNo body at dropoff...so not helpful
JAMES PVery nice, friendly service. Clear instructions, clean truck, and very efficient all the way around. I will definitely use their services again.
LEIGH VThe owners of the location dropped off, need to have better lighting. It was very dark and have some kind of signage showing where the office is to the left, which is a tiny trailer on a property that has mini storages.
Jasmine LDropped off after hours. Issue with website when dropping off received "ssl error has occurred and a secure connection to the service can not be made" called customer service and she said jus to leave and they would check in the next day. Thanks Brian
BRIAN JThis location is very accommodating and professional, the management team makes renting vehicles a seamless expedient process.
DONALD LTruck was dropped off after hours.
WILLIAM WAlways wonderful!
HOLLY CGreat service! Quality equipment and friendly, professional staff!!
Thomas CVery easy access from Santa Rosa beach area
Tom MHave office clearly marked. . .
DAVID RFast friendly service, easy check out and return process
RICHARD SAwesome experience
KEVIN GVery professional kind woman that works there
PATRICK OThey charged me 25.00 cause I rented pads and left them in U-Haul. No where else you can put them. I am Upset they charged me for something I did nothing wrong
JOSEPH MAll was good, Caleb provided excellent assistance.
David RThe service was good
MICHAEL DPoor internet connectivity makes contactless pickup a nightmare Do person to person
William EThe customer service is outstanding resulting in smooth transactions. Equipment is always ready to go. Would recommend to anyone.
TODD TGreat price and service. Good location. In and out quickly.
ROBERT RThe team here is helpful, friendly and knowledgeable. Just Love them.
NELSON VThe attendant was excellent. So knowledgeable and friendly!
ALTON GPlace was muddy - had to have my truck washed - trailer was dirty with expired tags - see contract photos Drivers side ratcheting system did not work correctly, ended up purchasing wd40 to get it to work correctly
MAURICE UOnly 1 person on duty and the location was busy, so had to wait probably 20 minutes to get helped
BRUCE OVery nice and helpful staff.
Timothy FThe best I’ve been to ever. Guy was super helpful and very knowledgeable. I will be back if I ever need to haul again.
ALAN RNothing. Treated Wonderfully! I made sure the vehicle was clean and gassed too on return. I will be using the rental location again!
PATSY BThe service at TCOB was top notch and very accommodating. They run a very important business in the community and I would encourage anyone in need of their services to let TCOB provide them. You can't help but love the owner and his team!
Brian PFriendly, polite and professional personnel, especially the gentleman who checked me in and out (forgot his name). Truck was clean, operated fine and made my move easy. Thank you, recommend them highly!
George HProvide equipment that is roadworthy. This truck was old, and the steering had four inches of play in both directions, making steering extremely difficult and unsafe. The front end rattled and shook and had a somewhat extreme bounce over 55 MPH. During our trip, it was raining for the first five hours and the driver-side windshield wiper came off causing me to have to stop several times on the side of the highway to put it back in place, creating a dangerous situation each time. I have rented U-Haul equipment at least 2 dozen times over the years and this was by far the worst experience I have had. U-Haul should be ashamed for putting anybody in this truck and I feel that this truck should be taken out of the rental fleet until it can be fixed or scrapped for parts. Horrible and dangerous experience.
Jerilyn Cvery unprofessional and disrespectful
JONI SNever renting from this place again. It’s was terrible. Even by 2025 standards
LAWRENCE SGreat service. Was very diligent to get me connected and on my way. Made sure all my paperwork was in order. Thanks!
THOMAS SWe have used them in the past and they don't disappoint. Always communicate, and are very timely and a pleasure to deal with!
PATRICK CFast and efficient. Friendly and caring. Complete package.
MICHAEL FVery nice owners. I left the truck with some small scraps in the back and told the owners I would be back in the morning to sweep. They took care of it and said no worries. That’s called customer service !!!!
PATRICK OPerfect. Friendly.
JUSTIN NI can't believe a truck in this condition was allowed to be rented. A visor that constantly broke, tire that had low air pressure, a dash light on - all from the beginning. The outlet that I plugged my phone charger into didn't work at all. This should be off the road permanently.
KATHRYN Na sign on 98 roadway
LAWRENCE HGive the customer a code to get into the gate for drop off and the dolly they paid for. The only way I got in to drop off the truck was because someone else that has been there before gave me the code.
Cheryl PThey answer the phone immediately! That’s a welcomed experience in this day of artificial intelligence!
KEITH KCaleb is very attentive. Quick to serve. Knowledgeable about his product. Excellent facility.
JAIME KFast & efficient
ROBERT SThe TCB location was "open" on Sunday, but no one there to assist with anything. There were several customers waiting on propane, to drop off equipment, but the door was locked. Gate was open. However, I will say that the next day, Monday. They returned my equipment quickly. I received the email confirmation.
JOHN T